Faulkner Chevrolet Bethlehem

After 20 years with the same service center, they refused to inspect my car due to a check engine light—ironically caused by their clutch replacement a year or two prior. They couldn’t fix it, said it wouldn to inspect my car due to a check engine light—ironically caused by their clutch replacement a year or two prior. They couldn’t fix it, said it wouldn’t pass emissions, and left me stranded. Determined to solve the issue, I replaced a faulty sensor myself, but the check engine light persisted. I reached out to PennDOT and discovered their emissions waiver. When I presented it to the original garage, they were clueless about the waiver and still refused to inspect my vehicle. Frustrated, I decided to take my business elsewhere. I phoned multiple service centers, promising that the first one knowledgeable about the emissions waiver would earn my loyalty. Faulkner was my third call, and TJ immediately understood what I was referring to. Within two minutes, he won my trust and my business, and I’ve been loyal to Faulkner ever since. TJ and his team are honest, reliable, and never upsell or inflate costs, making them a rare gem in the industry. As the second owner of this car, I learned that the original owners had it serviced at Faulkner right after purchasing it new from another dealer. Since TJ and his team had been servicing the car from the very beginning and knew it inside and out, it only made sense for me to continue bringing it to Faulkner. Their knowledge and trustworthiness have kept me coming back, and I couldn’t be happier with their service. I am a proud and satisfied customer, and I HIGHLY recommend Faulkner! More

I appreciated their efforts to identify the issues based on my comments and then troubleshooting it thru to the end. on my comments and then troubleshooting it thru to the end. More

Scheduling the appointment was easy. The service was done timely and TJ always calls if anything else is found. Pick up was easy and they washed the vehicle. Always great dealing with The service was done timely and TJ always calls if anything else is found. Pick up was easy and they washed the vehicle. Always great dealing with TJ in service. More

This is the worst dealership I have ever bought a car from! All they do is tell you what you want to hear they never resolve the problem I purchased a 2018 Cadillac Escalade there I didn't even get it of from! All they do is tell you what you want to hear they never resolve the problem I purchased a 2018 Cadillac Escalade there I didn't even get it off the lot The engine started knocking so I got the salesman and the used car manager I said do you hear this noise and they say yes so they call the serviceman serviceman said it was lifters so instead of them telling me while you can't drive this car will they give you something else to drive home or give me back the car I trade it in they made me drive that car home with all that noise in the engine I had to drive 30 miles an hour cuz I was so scared in my blow up The next day they tell me to have it towed in who has that kind of money they should have came and picked it up but no I drove it back there then they had my car for over 30 days telling me I was all fixed so when I picked it up it's still was making a whining noise in the transmission which I told them about it still had a antifreeze smell coming from the engine into the car it was still wobbling when you drove it The engine felt like it wanted to shut off the RPMs were so low and fluctuating I explain all this to them all the problems I was having with it still after they fixed the lift a problems I took it back there several times and all they kept telling me was is nothing wrong with it they couldn't find anything wrong with it this is how they run this is how they act and that's how they smell so I went and got a second opinion from another dealership a GM dealership and they told me I had a transmission problem and something was definitely wrong with the engine again so giving them the benefit of a doubt I went got a third opinion from a Cadillac dealership that's close to my home and they said everything I pointed out to them they found every problem but the one problem that's was there is not on my warranty so I call Faulkner Cadillac and ask them will they pay for this since my car is at Cadillac they're willing to fix everything so firmly a week and two days later I have to call them back again and ask them of what's going on they tell me yes we will pay for it I was like oh that's wonderful then they tell me well you have to bring the car back to us and we'll fix it first of all my car is already at a Cadillac dealership and they're already working on it so after they're done fixing all the problems that I found you want me to bring the car back all the way to Pennsylvania to fix the problem that you want to pay for That's ridiculous instead of just paying the other Cadillac dealership for the work what's the problem I've had nothing but problems with this dealership they lie they don't want to pay they don't want to fix anything they don't even give you a loaner car they say they'll give you a rental car and they'll pay for it but in the end you're still paying for that rental car I would have never bought my car from them but this was my dream I said since I was 17 I was going to get a Cadillac from Faulkner Well that was the biggest mistake I've ever made I do not recommend ever going to this dealership ever they will only do you wrong and if you do buy a car from them make sure it's brand smacking new never been touched and don't have them services because the service people there are horrible they tell nothing but lies Italian there's nothing wrong with the car and then for test drives they take your car home with them to test drive them overnight and then bring them back the next day only putting more miles on it telling you they couldn't find anything wrong with it Faulkner Cadillac and Bethlehem Pennsylvania or the worst. All the general managers even the people that are higher than the general managers they don't care about you All they want is your money It would have been fun if they would have just fixed all the problems that there was to have me come back and forth back and forth back and forth to tell me they couldn't find anything wrong More