Faulkner Buick GMC

Excellence in service department, that’s who it’s done! Called Gmc service Dept & spoke to Pat Duffy about problem I was having, told me to bring in immediately dropped my suburban off & within less than Called Gmc service Dept & spoke to Pat Duffy about problem I was having, told me to bring in immediately dropped my suburban off & within less than an 1/2 hr. was on my way with a brand new loaner. He & Dave Malinowski took excellent care of me . That’s what customer service is all about !! I should know I myself am in the service industry. Thank you Faulkner for having people like that represent your company! Sincerely Bill H More

Always satisifed with the Service Deprt I have always been satisfied with the service provided by Faulkner. That's why I keep coming back. My service advisor was Pat Greer and he is an asset I have always been satisfied with the service provided by Faulkner. That's why I keep coming back. My service advisor was Pat Greer and he is an asset to your service team. He is polite, courteous and knowledgeable. It was a pleasure working with him to keep my vehicle in good shape. Thank you! More

Excellent Service Dept. Recently had the taillight on my 2017 LaCrosse burn out. While I was on my way home I stopped at Faulkner without an appointment and 1 hour before th Recently had the taillight on my 2017 LaCrosse burn out. While I was on my way home I stopped at Faulkner without an appointment and 1 hour before their service dept. closed. The Service Advisor took me right in and replaced the bulb. They even washed it for me. They always do a great job servicing my vehicle. All dealers should take care of their customers like Faulkner. More

collision dept The work was well done but took too long. Also even though though the accident was not my fault they insisted I put the deductible on my credit card. The work was well done but took too long. Also even though though the accident was not my fault they insisted I put the deductible on my credit card. It has been over 2 weeks and it still has not been returned like they said it would be. The other insurance co. is responsible,not me. More

Avoid going here at all costs I bought my Saturn from the associated Saturn dealership on the property. When Saturn went out of business I was forced to continue my service under F I bought my Saturn from the associated Saturn dealership on the property. When Saturn went out of business I was forced to continue my service under Faulkner to keep my warranty. They pushed unnecessary services on me like "fuel injector cleaning" which I later learned was a scam and never really needed. In fact, doing this can lead to other problems with your car. When I finally owned the car outright I stopped going there. Most recently with the GM ignition recall I had to schedule an appointment to get my ignition replaced, I made the appointment online, requested that someone call me to let me know how long it would take and I got no response other than appointment confirmation by both email and phone message. When I arrived at the dealership they informed me that because I didn't call them they didn't have the part. The completely unprofessional looking chick with the lip ring told me that no one even reads the emails sent on the website so if you needed a specific part that they don't always have in stock then you wouldn't even see that until you show up for your pointless appointment. More