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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,433 Reviews
Call Service Center (610) 492-7109

1,433 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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January 26, 2025

I always feel confident leaving my car in Faulkner’s hands. They know their stuff! More

by mccluskey_patbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the awesome review! We’re so glad to hear that you feel confident leaving your car with us. Our team takes pride in knowing our stuff and providing you with the best service possible. We appreciate your trust and look forward to assisting you again soon!

January 26, 2025

Faulkner demonstrated excellent customer service! I highly recommend them to all. Ask for Adam, he's great! More

by EBONY BARNES
Recommend Dealer
Yes
Employees Worked With
Adam Johnson in Sales
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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words, Ebony! We're thrilled to hear you had an excellent experience with us, and we agree—Adam is great! We truly appreciate your recommendation and look forward to serving you again in the future!

January 26, 2025

Fast efficient and courteous service. Only complaint was moving my seat and rear view mirror. More

by MLEVERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We’re glad to hear that you received fast, efficient, and courteous service. We apologize for the inconvenience with the seat and rearview mirror adjustments, and we’ll make sure to be more mindful of that in the future. We appreciate your feedback and look forward to serving you again soon!

January 26, 2025

The staff was friendly, the service was fast and efficient, and it was reasonably priced. More

by GLAM1964MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We're so glad to hear that our friendly staff and efficient service made your experience positive. We always strive to offer fair pricing, so it's great to know you were happy with that as well. We appreciate your feedback and look forward to serving you again!

January 24, 2025

always helpful answering my questions. doesn't try to oversell add on services. always gives me a ride home when I drop off my car More

by BAUER810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We’re so glad to hear that you’ve had such a positive experience. It’s great to know that the team has been helpful, transparent, and accommodating with your needs. We truly appreciate your trust and look forward to continuing to serve you!

January 22, 2025

Friendly service desk and availability of a last minute appointment were positives along with having the battery for my Buick in stock. The time it took to actually change the battery was excessive..... an More

by yarddogdoctoryarddog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr kanuika
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Jan 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We’re happy to hear that you had a positive experience with our service desk and appreciated the quick availability of your battery. However, we’re sorry to hear about the excessive wait time for the battery change, and we completely understand your frustration. We’ll definitely take your comments to heart and work on improving efficiency moving forward. If you do decide to give us another try in the future, we’ll make sure to provide a quicker turnaround. Thank you for your patience, and we appreciate you giving us the opportunity to help!

January 22, 2025

They did a good job and even sent a video of what was wrong with the vehicle. More

by bmitchell194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
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Jan 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, BMitchell! We're always here to help if anything else comes up!

January 22, 2025

Quick and efficient despite lousy weather conditions it didn’t fill washer solvent Although not a big problem More

by SOCREF6211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We’re glad to hear that the service was quick and efficient despite the weather. We apologize for the oversight with the washer solvent, and we appreciate you bringing it to our attention. If there’s anything else we can assist with, don’t hesitate to let us know!

January 20, 2025

Everyone seemed nice enough but after dropping my car off the night before, after verifying it was ok to do so the day before, I received a call the morning of my appointment stating the parts needed for my More

by YVONNE141823
Recommend Dealer
Yes
Employees Worked With
I don't remember
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January 18, 2025

Great Customer Service and support in every department. Will always come to this dealership for my Acadia Denali, I believe my lease will be up soon. Loyal customer for over 10 years and counting. More

by Baleria L Alston-Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Baleria! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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