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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,571 Reviews
Call Service Center (610) 492-7109

1,571 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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May 09, 2025

Good communication & kept me up to date about my car Courteous & professional ???? More

by mkmickey26
Recommend Dealer
Yes
Employees Worked With
Patrick
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May 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We're glad to hear that you had a positive experience and that our team kept you informed throughout the process. It’s always our goal to provide courteous and professional service. We appreciate your trust and look forward to helping you again in the future!

May 09, 2025

Great communication and very friendly. Fixed my car in no time and a nice experience More

by belfast303
Recommend Dealer
Yes
Employees Worked With
Rusty
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May 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

May 08, 2025

Fit me in for the first oil change and inspection without an appt. Friendly and considerate. More

by CHRISMCCONATHY
Recommend Dealer
Yes
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May 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks, Chris! We're glad we could fit you in and get that first oil change and inspection taken care of. Our team always aims to be as accommodating and considerate as possible, so it's great to hear that came through. We appreciate you taking the time to share your experience and look forward to seeing you again!

May 07, 2025

It had been raining heavily and I desperately needed new windshield wipers. I called Faulkner and talked to Ali and she said she check and see if she could squeeze me in. I drove up to Faulkner and the serv More

by Marty Gunther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts dept. and service rep that installed wipers
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May 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Marty, Thank you so much for sharing your experience with us. We’re truly glad Ali and the rest of the team were able to assist you so quickly, especially in such tough weather conditions. It means a lot to hear that you felt cared for and supported — that’s exactly what we strive for with every guest. Your kind words made our day, and we’re always here whenever you need us!

May 07, 2025

Love the service details provided on the invoice. Options provided at all steps , great service More

by PAULBERNOT
Recommend Dealer
Yes
Employees Worked With
Patrick
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May 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Paul, Thank you for the great feedback! We're glad to hear you appreciated the detailed service information and the options provided throughout your visit. Transparency and top-tier service are what we strive for, and it’s great to know that came through during your experience. We look forward to serving you again!

May 07, 2025

Very professional From making the appointment, dealing with the service provider and the work that was performed everything was done in a professional manner. More

by pjcimino
Recommend Dealer
Yes
Employees Worked With
Service advisor Patrick klos
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May 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback! We’re so pleased to hear that every step of your service experience, from scheduling to completion, was handled professionally. Providing top-notch service is our priority, and your kind words mean a lot to the team. We look forward to assisting you again in the future!

May 06, 2025

They always work with me. Got my 90k service and let me pick what I was going to have done. They explain everything and always have. Easy to work with. More

by ROXANNEWBEARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're glad to hear that you felt supported and informed throughout your 90k service. It's always our goal to make sure you're comfortable with the process and understand your options. We appreciate your trust and look forward to continuing to work with you!

May 06, 2025

I've been using Faulkner for all my service needs on my '21 Yukon AT4 for a while now and have never had an issue or complaint. More

by Shawn M.
Recommend Dealer
Yes
Employees Worked With
Rusty
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May 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Shawn, Thank you for your continued trust in Faulkner for your Yukon AT4's service needs! We're thrilled to hear you've had consistently great experiences with us. Your loyalty means a lot, and we look forward to keeping your vehicle running smoothly for many miles to come!

May 06, 2025

As always very professional As always I am well informed all jobs done well , everyone is always so professional and positive More

by Tfecondo
Recommend Dealer
Yes
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May 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your continued trust and kind words! We're grateful for your loyalty and are thrilled to know you consistently feel well-informed and taken care of. Our team takes pride in delivering professional, positive service every time. We look forward to seeing you again soon!

May 04, 2025

Patrick explained the process and kept me up to date while my car was being repaired. Patrick kindly provided a rental car since our car would be worked on most of the week. It ended up being ring fixed More

by bkynett
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
May 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We’re so glad to hear that Patrick kept you informed and made sure you had a rental car while your vehicle was being repaired. It’s great to know that the repair was completed sooner than expected, and we appreciate your recognition of Patrick’s excellent service. If you need anything else, don’t hesitate to reach out!

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