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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,375 Reviews
Call Service Center (610) 492-7109

1,375 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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December 07, 2024

I appreciated how Vin listened to my concerns and the specialized technician too the time to verify the issue and take steps to remedy the situation. More

by cflad2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent C
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that Vin and our specialized technician took the time to listen to your concerns and thoroughly address the issue. We truly appreciate your trust and are happy that we could help resolve the situation!

December 07, 2024

I enjoyed my time with the sales person and staff. We were treated like family. More

by wallacemichael
Workmanship
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Michael, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 07, 2024

Polite people but they are not allowed to correct gmc quality issues it seems. Specificity unsafe sounding and feeling brakes More

by kev.jamison
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Dec 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback. We're sorry to hear about the issues you've experienced with your vehicle’s brakes. While we strive to provide excellent service, it sounds like there’s been some difficulty addressing this concern. Please know that we take safety seriously, and we recommend bringing your vehicle in for a thorough inspection if you haven't already. If you'd like, we can help escalate the matter and work with GMC to get this resolved. Your safety and satisfaction are our top priorities, and we’d like the opportunity to make this right.

December 04, 2024

Wonderful service and treatment. Not long wait time and everything was explained to you about what services were being provided. More

by FRMJR51901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your fantastic review! We're so glad to hear you had a wonderful experience with us. It's great to know that the service was prompt and that everything was clearly explained. We truly appreciate your feedback and look forward to continuing to provide you with excellent service in the future!

December 03, 2024

Staff is courteous and knowledgeable. They do the work quickly and efficiently. Very clean waiting area. More

by vickeyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We're so glad to hear that you had a positive experience with our courteous and knowledgeable staff. It's great to know that the work was completed efficiently and that you enjoyed our clean waiting area. We truly appreciate your feedback and look forward to serving you again!

December 03, 2024

Pleasure working with Leslie Hurst! Friendly, listening to ALL my concerns, and was so attentive to details! More

by DILLOW2123
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 03, 2024

The West Chester service center is Friendly, has excellent communication, are flexible and accommodating! Would definitely recommend! More

by erinkulp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Erin! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 02, 2024

I have known Leslie for many yrs. I was not a cust for awhile. Came back now w/my new vehicle. Service is as excellent as it was years ago. The general mgr, sales director, Magali m More

by Irene2b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Magali DeClet
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Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We’re so happy to hear that your experience has remained excellent over the years, and that Leslie, Magali, and the entire team were able to provide you with such great service. We truly appreciate your loyalty and are thrilled to have you back as a customer. It’s great to know you had a positive experience with the service tech and that everything was clearly explained to you. We look forward to continuing to serve you and ensuring you have another great experience with us!

November 30, 2024

Service was very, very, very,very,very,very,very,very,very,very, very, very, very good More

by JADILLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

November 28, 2024

They were able to take my car on short notice and completed necessary repairs the same day. More

by Dcaaalee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great review! We're so glad we could accommodate you on short notice and get your repairs done the same day. We strive to provide quick and efficient service, and it's wonderful to know we met your expectations. We look forward to assisting you again in the future!

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