Farrish Subaru - Service Center

Service visit Service team (DJ Sean) does an exceptional job of keeping you informed of the status of the work and providing clear explanations of the services to b Service team (DJ Sean) does an exceptional job of keeping you informed of the status of the work and providing clear explanations of the services to be provided. More

Helped me connect my new phone to my Subaru Outback He help me connect my phone to my car. At first it was not working, but he keep continuing working on it and then it was done. The person who helped He help me connect my phone to my car. At first it was not working, but he keep continuing working on it and then it was done. The person who helped me was patience and hard worker. More

great experience with Israel Mareno Mr. Israel is very familiar with the Bubaru so he introduced the vehicle very professionally and made me feel very excited. He is also very friendly, Mr. Israel is very familiar with the Bubaru so he introduced the vehicle very professionally and made me feel very excited. He is also very friendly,helpful and patient to me.very good experince. I am so glad to have the car. More

Wonderful service My wife had trouble starting our Subaru Forester.She called Rachel Adams, her favorite service consultant. Even though Rachel was busy,she was able to My wife had trouble starting our Subaru Forester.She called Rachel Adams, her favorite service consultant. Even though Rachel was busy,she was able to address the problem within 30 minutes.They replaced the two old battery at no charge. We have been very satisfied, and we highly recommend them. More

Stole items while being serviced Though I didn't purchase my Subaru XV from this dealer, it's close to my house so I take it to get serviced here...and this last time will very much b Though I didn't purchase my Subaru XV from this dealer, it's close to my house so I take it to get serviced here...and this last time will very much be my last. I took it in for the passenger window, as it would roll down, but not up. It was under warranty and they fixed it, free of charge. I thought everything was going great...WRONG! I immediately noticed that my fiance's sunglasses were missing. I made sure I double checked the glove box, center console, every inch of the car, my house, his house, his cars, to make sure I wasn't crazy. They stole the sunglasses out of the car; whether it was the mechanics, car porters, car washers, whomever did it, IT'S WRONG! Rachel (our service adviser) is very sweet and understanding but the only thing they offered was little reimbursement (not even close to the price of the sunglasses) or $$ off our next service. We shouldn't have to clear out our vehicles for fear something will get stolen. Beware of the people who have access to your vehicle here because if they see something, they'll take it. Nothing but a bunch of thieves back there. It's disgusting. End rant. More

This is follow up to a posting I did a couple of months ago. After I posted, I got a call from Mark Johnson to discuss my issues. He promised to meet with me when I came in, to work out what was actually ago. After I posted, I got a call from Mark Johnson to discuss my issues. He promised to meet with me when I came in, to work out what was actually done when they worked on my Forester. Once my puddle light parts finally came in a couple of months later, I e-mailed Mark twice to schedule a meeting with him, but never received any responses. When I arrived today to have the Puddle light parts installed, I mentioned to Jack that Mark did not response to my e-mails and Jack phoned Mark and asked him to meet with me while I waited. Mark never showed and service manager Jim Rives was not even made aware that I was there. They installed the puddle light parts and now I will not be going back to this dealership because they do not show any real interest in working with me. While Mark told me on the phone "we are not here to make friends, this is a business"' one should expect to feel welcome when dealing with a "family owned business". More

While I purchased my 2009 Forester at Farrish and have used it exclusively for maintaining the SUV, I am now going to try another dealership. Hopefully I will find one that is better than this one. I ne used it exclusively for maintaining the SUV, I am now going to try another dealership. Hopefully I will find one that is better than this one. I never feel satisfied with any explanations they offer when i have a question. I brought my 2009 Forester in for a recall for the puddle lights and the next thing I knew they were inspecting the entire car. While the puddle lights were not repaired because they did not have the parts to repair them, they "found" half a dozen other things to fix. They claimed that no record of transmission fluid and differential fluid was addressed on the 30K service. I examined my invoice for the 30K service and I see Transmission Fluid Drain & Refill w/MOC 01031 Conditioner along with inspect front & rear differential. Down in the Parts section I see a quantity of 2 of Diffrent and a quantity of 3 of 75/90 Syn ... totaling over $130 for those parts alone. When I called the service manager Jim Rives, he looked at the price of the labor of $317 and said they did not do these fluid services. So basically you have to guess what has been done to the car because what is listed may not have actually been performed. I wonder why I had to pay for the fluids if this service was not performed ... were they topping off the fluids? I doubt it. Last year they told me my battery failed the load test. I declined to have the battery replaced and brought the SUV in for next scheduled service and their vehicle checkup sheet showed the battery marked as green. I have doubts that they even do most of these checks. I wrote Mark Johnson about my problems with this visit and never got a response. Here is what I wrote to Mark Johnson along with questions on why the recommended Subaru Services the post on their webpage does not match what they present you at the counter: "The vehicle checkup printout show the items checked and all are in the green. Earlier this summer they told me that my battery failed the battery test and the power steering fluid was "dirty" and need to be replaced, I did not have either of the two services performed and now the vehicle checkup shows them to "checked and ok". Does this mean that they are now OK?" When I asked Jim Rives about this discrepancy , he told me that not everyone that works on the car is that knowledgeable and may have made a mistake. I am curious to see, at the next dealership, when I bring the car in for scheduled maintenance will the have a "basic package" and a "value package" or will they have the recommended Subaru services. They post the Subaru recommended maintenance but at least at this dealership when you get the counter they give you something else, and even then, you can not be sure they actually perform the work. More

I had taken my car in for a minor incident with the door and also needed some magnets removed. After contacting my salesman, Jim Turner, he put me in touch with Dave Palumbo and Jim Rives. They were helpful and also needed some magnets removed. After contacting my salesman, Jim Turner, he put me in touch with Dave Palumbo and Jim Rives. They were helpful and courteous in dealing with both of my issues. They had both problems fixed in a timely manner. I would highly recommend this dealership and the entire staff. More

I had an Intermittent problem with my A/C. Rather than telling me to come back when it finally broke down completely, or rather than just replacing components hoping to solve the problem, they kept my car telling me to come back when it finally broke down completely, or rather than just replacing components hoping to solve the problem, they kept my car for about a week, gave me a loaner car, and were able to find the problem and repair it. I an extremely happy with the way they handled my problem. Special thanks to Jack Lindemann, my service consultant. More