Farrish Subaru

I made an appointment with Keith in the Service Center. At the time of me making an appt., he asked me what my car was and we spoke about a coupon on the internet. When we took the car into be serviced for At the time of me making an appt., he asked me what my car was and we spoke about a coupon on the internet. When we took the car into be serviced for an oil change, the price changed b/c my car needed synthetic oil. I asked to speak to Keith and he was talking over me and basically calling me a liar - he never asked me for the make and model of my car. Now, my question is, whenever you make an appt for your car, don't they ask you what kind of car you have? That has ALWAYS been my experience. Keith kept saying that I was trying to get the coupon price, but in reality, if he would have listened to me, instead of yelling over me talking, he would have heard that I was trying to figure out WHY he did not inform me that the coupon would not apply to my car. Nowhere on the coupon on their website does it say "synthetic oil, additional charges," as he claimed. Anyways, the customer service at Farrish is HORRIBLE. We went to this one b/c it is the closest to our home. I have never been yelled at and treated so poorly before from any dealership, and I have owned my share of cars. Now, this is my first Subaru, but all my other cars, whenever I had any kind of service done, I always got a car wash. Nope, not from this dealership. I wouldn't recommend this dealership to anyone. More

As a practice (business and personal), when it comes to vendors and services, my expectations are very high, and I am stingy when it comes to recommendations and praise. As it relates to the purchase of vendors and services, my expectations are very high, and I am stingy when it comes to recommendations and praise. As it relates to the purchase of our new Subaru Outback Limited late Friday evening 3/18/11, I would like to share great appreciation I have for the Farrish team for an overall pleasurable, personable and efficient experience (especially Jackie Coogan & Catherine Murphy). I had already done our research, decided upon the model and features, and received the pricing certificate from USAA buying service. Once I got the call from my husband he was ready to buy (4pm Friday), I called Jackie Coogan, who very patiently and thoroughly answered all my questions on the process of ordering a new Subaru. We decided to meet at 7pm, Jackie had a new car waiting out front to go over my remaining questions, and by 7:15pm we started the paperwork to buy instead of order a new one. I got a fair price on the trade in from Roger Holt, and no haggle on the overall price with the model that had exactly everything I wanted. Catherine Murphy, (who is so personable and just exudes sunshine), was very efficient on the financing paperwork and add-ons including the 3 year maintenance and Xzilon Plus . I can’t say enough nice things about Jackie who stayed after the dealership closed to set up the Navigation and Bluetooth and orient me on other features – he is very knowledgeable, patient, and “user friendly”. I appreciate his offer for me to call anytime when I have questions (as my voice was strained with laryngitis, the Bluetooth voice activation not working properly – we had a good laugh). I am deliriously happy with the new Outback, and Jackie & Catherine have made us feel part of the Farrish Subaru family. Thank you so much! More

Previously, buying a new car has always been quite an unpleasant experience, due to the pressure and questionable information provided by the salespeople. I actually dreaded going out to look at new cars unpleasant experience, due to the pressure and questionable information provided by the salespeople. I actually dreaded going out to look at new cars and buy one. Farrish Subaru of Fairfax, Inc, gave me a new experience. Buying my new Subaru was a pleasant experience. All the employees I dealt with were quite friendly and provided the answers to all my questions very pleasantly. At no time was ANY pressure put on me. Both the main salesperson I worked with and another salesperson who showed me the features of Subaru car that interested me were exemplary. I would happily recommend this dealer. It is not a huge dealership and I felt quite comfortable with its family-like atmosphere. More

I initially made contact with Catherine Murphy via the internet. The entire car buying process can be somewhat burdensome to me, so I try to verify up front if the dealership is willing to work with the internet. The entire car buying process can be somewhat burdensome to me, so I try to verify up front if the dealership is willing to work with their customers. Catherine was very quick to respond to my questions, and invited me in for a test drive. I drove to other Farrish locations first, not realizing that they were primarily the Jeep and Used Car areas. Both Bob from Used Cares and the Jeep Salesman (I didn't catch his name) were smiling and professional. I had a chance to talk to them for a few minutes, and was very impressed with how sincere they both seemed. It made me want to drive to the third (correct) location and continue this quest to look at new cars. Upon entering your Subaru dealership, I had a chance to walk around and check out both the Forester and the Outback that you had on display in your showroom. I was professionally greeted by Jackie Coogan, who was pleasant and extremely knowledgable about Subarus. This was the first time I was looking at Subarus - ever - in my life. I have previously owned a Volvo, Mercedes and Jeep (to name a few). I also intended to check out Toyota and Honda before making any decisions. Jackie and I spoke for a few minutes, and he was able to answer all of my questions easily. We then took an Outback for a test drive and I was impressed with the handling of the vehicle, and the attractive interior. Even more impressive was the professionalism of the staff at Farrish Subaru. Jackie, Roger Holt and Ashkan Soroushi all made the experience of buying a new car from FarrishSubaru pleasant and memorable. In fact, it was the most positive car buying experience that I have ever encountered. I never made it to the Honda and Toyota dealers that day. I drove away with a 2011 Subaru Outback, and have been extremely happy with my purchase. More

I first shopped online and was contacted by Catherine Murphy right away. I wasn't ready to buy but she did touch base with me to let me know she would be available to answer any questions. I finally we Murphy right away. I wasn't ready to buy but she did touch base with me to let me know she would be available to answer any questions. I finally went to Farrish after looking at two other Subaru dealerships in the area and a Ford dealership. Unlike the sales person at the previous place, Wolf went out of his way to search for the car I wanted since they did not have it at the dealership. Since it was a Sunday he told me he would call first thing Monday morning to see if the car was still available. I called him back with some questions and he got right back to me. He was able to locate the car and I went in to pick it up the next day. He went over all of the car features, and Kathleen was very thorough and helpful during the financing part of the sale. I really had not been looking forward to the experience of buying a new car but everyone at Farrish really made a positive difference! Thank you! More

I do not recommend this dealership either for sales or service. The Subaru staff are really not in charge. They will promise, though the Dodge accounting staff will change (and hide) the financial aspects service. The Subaru staff are really not in charge. They will promise, though the Dodge accounting staff will change (and hide) the financial aspects of the deal. The comparative price sheet was withheld from me - as I found out later. The car was not ready upon delivery, as some of the fluids were not filled. Also, I was promised some minimal accessories as part of the purchase negotiation. I received the accessories, got a receipt that showed I owed nothing, now the dealership is trying to track me down for payment (at retail prices!). The reason is they claim the negotiated items were improperly documented by them, so, I must now pay! Why does the customer pay twice for their mistake? I already paid for my car. Service routinely misses/creates problems - both times I have had routine maintenance, I have had to bring the car back the next day for new problems that I found driving the vehicle home, Are they incompetent or careless? More

Sales man and Manager are out for your money. That is my experience as an Army Officer. Customer greetings? Non-existence! When negotiating for a trade in a new purchase, even though they indicated that the experience as an Army Officer. Customer greetings? Non-existence! When negotiating for a trade in a new purchase, even though they indicated that they'll work with you, never did! George.toves@ako More

I stopped by because they opened their new showroom and I wanted to check out the new Tribeca. I was greeted by Scott. He was very knowledgeable and gave me more than enough information about the vehicle. Th wanted to check out the new Tribeca. I was greeted by Scott. He was very knowledgeable and gave me more than enough information about the vehicle. There was no pressure to buy and I got a price that I was happy with. It was a great overall experience. I recommend that you give Farrish a shot if you are in the market for a new Subaru. Greg W. More