Farrish Chrysler Jeep Dodge Ram - Service Center

An outstanding dealership! All, I had my 1990 Jeep Cherokee serviced by Farrish Chrysler Jeep Dodge Ram from 1993 until 2013; when, I finally purchased a long-awaited 2014 Jeep All, I had my 1990 Jeep Cherokee serviced by Farrish Chrysler Jeep Dodge Ram from 1993 until 2013; when, I finally purchased a long-awaited 2014 Jeep Wrangler. Every service appointment was about as good as it gets, and buying was minimum stress. The staff and general philosophy of Kevin Farrish's dealership is first class. Mark Johnson is the service manager, and is simply the best! More

Without question, best dealer service I've ever received I had several problems with my Jeep Grand Cherokee and had taken it to another local dealer for service. After six months of working with the other d I had several problems with my Jeep Grand Cherokee and had taken it to another local dealer for service. After six months of working with the other dealer and no progress, I switch to working with Farrish. After getting in touch with them and explaining the problems, I had everything resolved and was fully satisfied in a week. I can’t tell you how great of an experience it was! Their team really took care of me and made the entire process easy. Everything was done on time and they worked with Chrysler to help cover the problems. They earned a lifetime customer with the job they did. More

In the end, they made it right. Any issues I had had were quickly elevated to the president of Farrish. Because of his insight and consideration I view Farrish favorably. Great guy, Any issues I had had were quickly elevated to the president of Farrish. Because of his insight and consideration I view Farrish favorably. Great guy, great dealership. More

the service is terrible First time I was here, I got a tune up...they screwed up my spark plugs. 2nd time for a tire rotation and oil change, they didn't screw in all the nut First time I was here, I got a tune up...they screwed up my spark plugs. 2nd time for a tire rotation and oil change, they didn't screw in all the nuts to one of my tires. 3rd and last time ever, I waited an hour and a half just to find out no one even looked at it, I even made a point to come in early. Never again. More

Farrish Fairfax and Stacie Wakefield are AMAZING!!! I was in the market for a new minivan. I had been in constant contact with Stacie and she was truly amazing. She was awesome at identifying my requi I was in the market for a new minivan. I had been in constant contact with Stacie and she was truly amazing. She was awesome at identifying my requirements (I'm picky) and even explaining pricing of other dealerships and how they hide certain factors into their costs to make it appear like it is a much lower cost! All in all, this made me have a very trusting feel towards Stacie and the Farrish Jeep/Chrysler/Dodge family! In addition, my entire family was under the weather. When I told Stacie this, the made sure everything was ready to go so we could get in and out as soon as possible. This was, hands down, the best experience in purchasing a new vehicle! I've always loved cars but hated the purchasing process. Stacie and Farrish Fairfax made this a very friendly and worthwhile experience! You've made a customer for life! Thank you so much!!! More

In September 2012, my Jeep was totaled by a Farrish service technician who took it home on a Friday night. The Farrish employee hit another car at 1:00 on a Saturday morning. I had left my Jeep with Fa service technician who took it home on a Friday night. The Farrish employee hit another car at 1:00 on a Saturday morning. I had left my Jeep with Farrish to correct a repair that they were unable to fix on three previous occasions. Farrish allowed the employee to take my Jeep home that evening, claiming it would allow the employee to better duplicate driving conditions. The Farrish employee, however, used it as his personal vehicle for the night, including, apparently, to drive children around, since a child's car seat was found in my vehicle after the wreck (which was not mine, as I do not have children). Fortunately, the child was not in the car at the time of the wreck. I was not notified of the wreck until almost four days after it occurred – and I was not notified by Farrish, but by my insurance company, who had contacted me to alert me that a claim had been made against my policy. Farrish’s service department was not aware my vehicle was not on their premises until I called to ask them of the status of my vehicle. They also did not know the status of the Farrish employee who had taken my Jeep (other than he had not shown up for work since the previous Friday). Based on discussions with the Farrish Service Manager, employees are allowed to take customers’ vehicles home; further, they are permitted to run personal errands, like (and I quote from the Service Manager) “stopping by the grocery store to pick up milk and bread”. I did not give permission for my car to be used for personal use and, in fact, I have no paperwork indicating I gave permission for a Farrish employee to take my vehicle home. As it turns out, the employee who took my Jeep home and totaled it had been working for the dealership for less than a month, yet was entrusted with my personal property. I had several discussions with Farrish in the weeks following the incident, but we failed to reach any agreement regarding what I considered to be appropriate measures to compensate me for the time, stress, and costs incurred by me in dealing with the accident. Despite the dealership’s failure to properly monitor the vehicles entrusted to their possession and the fact that a Farrish employee totaled my Jeep (forcing me to acquire a new vehicle far sooner than I anticipated), Farrish only offered a minimal reduction in the purchase price of a new Jeep. In addition, Farrish made no offer to reimburse me for the amounts I spent on repairs to my Jeep, which were never properly completed since my Jeep was totaled, or the rental car I paid for while my Jeep was being repaired. These costs totaled over $900. It was not until after I filed a complaint with the Better Business Bureau several months after the wreck that the dealership filed a response indicating its willingness to repay these costs, but remained silent on any other reimbursement. Further, although this incident happened in September 2012, it was not until after I posted the incident report on Dealer Rater that the dealer sent a reimbursement check for those repairs. However, I have yet to receive any consideration for my time and expenses in dealing with the issue – including the many hours in discussions with Farrish, my insurance company, my attorneys to protect me against the claim filed against me, time to shop for a new Jeep, etc. Again, only after I posted a report of the incident on DealerRater did the dealership contact me and inform me that I should file a claim with its insurance carrier for compensation of my time (something not noted during our initial discussions). I am a faithful customer of Jeep and acquired a new Jeep at another dealership who was astonished about the incident and the offer made by Farrish. Potential Farrish customers should be aware of Farrish’s practices of allowing employees to take their personal property home and their treatment of customers who have been harmed by their practices. More

My 2013 MOAB Unlimited's 430N radio/nav system failed around 1 July 2013, not even 90 days off the lot! Not because of the dealership's service department, but because of Chrysler's "supply chain" and around 1 July 2013, not even 90 days off the lot! Not because of the dealership's service department, but because of Chrysler's "supply chain" and some human error, I made 3 trips down in an attempt to get the failed radio replaced. I won't go into to many details, but in one case, the box for the radio was right, but the radio IN THE BOX was wrong; then the last insult was Chrysler MOPAR saying "back ordered, might be available 15 August". I was pretty ticked off on trip # 3. I wrote a letter to Kevin Farris, President of the Dealership. Explained to him how much time and money it cost me gas, time-off from work and the whole run of events. Including what his service folks were trying to do to get me taken care of, and then detailed what my expectations were to getting this resolved. I emailed him an advanced copy of the letter. The next day, Kevin personally sent me an email, thanking me for bringing it to his attention and that he'd get back to me with a solution. That he would call some Senior Executives at Chrysler and advocate for me and see about getting my problem resolved. The man was true to his word. The next day Kevin called me, and conference called me in with an Executive at Mitsubishi Electronics so they could ask me some questions; they agreed to send a FACTORY NEW, not-refurbished, radio immediately. (last Friday) Tuesday, the radio arrived, I was personally called by the Service Manager, Mark Johnson, letting me know it was in and when did I want to get this done. I arrived today, Wednesday at 9AM. The service staff was waiting for, they promptly got my vehicle in, put in the new radio and performed the 10K Mile service on my MOAB at NO COST to me in amends for what I went through. Now that was doing the Right Thing for the Customer. They did it all in about 1 hour, that was DARN FAST, and I was prepared to be there all day too! Kevin Farrish, personally got the supply chain problem resolved and took care of my problem. His entire STAFF, from the sale, through this service issue have been the most professional, courteous and understanding. (Even to the point of facing me at a moment when they knew I would probably be yelling and cussing (which I didn't)). They didn't shirk from giving me the truth or make excuses other than to tell me what happen. My point however, is that everyone at Farrish, was top notch and worked to resolve a problem outside of their control; then they got it done, AND they did the 10K service for FREE. It's not hard to see why they have great ratings for the dealership. A great team, and I plan on having a long personal relationship with Farrish Jeep of Fairfax. They took a bad situation that they did not create, got it resolved, and made it up to the customer. Honesty, and Integrity, and Loyalty to their Customer, is not something you expect these days, but I got it from Kevin Farrish and his entire staff; from purchase into service. Great People, Great Dealer. More

After an egregious sales experience at another local Jeep dealership that escalated all the way to Jeep North America, I was anxious to find a "go-to" Jeep dealer who would take care of my future sales and c dealership that escalated all the way to Jeep North America, I was anxious to find a "go-to" Jeep dealer who would take care of my future sales and current parts and service needs. Look no further. Mark Johnson from Farrish Jeep took time to host me, give me a tour of the facility, and welcome me to the Farrish family. I recently had to order some aftermarket parts and schedule installation. The entire process was timely, competitively priced, and done on time. I appreciate the extraordinary level of customer driven satisfaction efforts of the entire parts and service team under the direction of Mr. Johnson! My only regret - not finding them before buying my 2013 Grand Cherokee Overland! Assuredly, with this continued level of customer first service, I will be back again and again for sales and service needs! Thank you for restoring my confidence in dealers!! bill p. Burke, VA More

I came to this dealership's service department a bit negatively. I left feeling really good about the services. Mr. Fant discussed my concerns face to face and helped educate me on how my car works, w negatively. I left feeling really good about the services. Mr. Fant discussed my concerns face to face and helped educate me on how my car works, what the warning lights mean, and what affects my poor mileage. If it were only a bit closer to where I live, things would be perfect. More

I had a disabled 1995 Jeep Wrangler towed to them because it was close – Worst choice ever. They had the car for two weeks over Christmas and couldn’t find the problem. The first call I made to inquire abou it was close – Worst choice ever. They had the car for two weeks over Christmas and couldn’t find the problem. The first call I made to inquire about when it would be ready was answered by the shop supervisor who said they would take a look at it again. I received a call later on that they got it running, and that I could pick it up. The caveat I was told when I was handed the bill was that they had spent more time than they had charged me for and that they could not guarantee that the vehicle wouldn’t break down again. I discussed with the maintenance supervisor where the tech had left off in the troubleshooting and drove home. Next morning it didn’t start. The following week-end, I spent 6 hours of my own time with the Chilton manual fixing the electrical problem; it has run since. The Farrish technician was fumbling around the appropriate area and taped up a portion of the engine wiring harness that had, what he though was a nicked 1/2 inch portion of the insulator. What he didn’t even check was that inside the harness, an entire 2 ft long wire had melted (reference 1995 2.5 L engine control Fig. 115 p6-49 Chilton). The dark green/orange wire in question comes from the alternator and powers the injectors, ignition coil and auto shutdown relay prior to cannon plug C105. The problem occurred within the original Jeep wiring harness and was not related to any aftermarket accessories such as radio or air conditioning; which means that a dealership mechanic had access to the same schematics, but failed to use them. I see a serious training issue when someone who is supposedly certified to work on Jeeps can’t at least narrow the problem down to a module level (component is obviously too much to ask for nowadays). Imagine if they returned this potential fire hazard to your grandmother. More