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Farrish Chrysler Jeep Dodge Ram - Service Center

Fairfax, VA

3.9
71 Reviews

71 Reviews of Farrish Chrysler Jeep Dodge Ram - Service Center

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March 14, 2025

Got in and out quickly on recall items and very efficient transportation offered to and from the shop More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Smith
Mar 16, 2025 -

Farrish Chrysler Jeep Dodge Ram responded

Thank You for the great review. As a family owned dealership we understand that you have many choices when it comes to servicing your automobile. We will never stop striving to give every customer excellent service.

March 14, 2025

Malcolm was very professional and provided all the information. He took the time to assist me during the process and made sure to find me as soon as the car was ready. More

by Beau.newman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm
Mar 16, 2025 -

Farrish Chrysler Jeep Dodge Ram responded

Thank You for the great review. As a family owned dealership we understand that you have many choices when it comes to servicing your automobile. We will never stop striving to give every customer excellent service.

Mar 16, 2025 -

Farrish Chrysler Jeep Dodge Ram responded

Thank You Malcolm. It is our honor to have you as a client and we will never stop working on our customer service.

March 06, 2025

I visited Farrish Chrysler Jeep to get a cylinder head repair on my jeep wrangler 2012 The service was great Tony Van Houten was my service advisor and I am very happy for he’s outstanding work in commu More

by riveraorli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Van Houten Bayron and Holly👏👏👏
February 26, 2025

have been a loyal customer since 2016 when I purchased a brand new 2016 Cherokee with 10 year service plan. The past few times the service has gotten progressively worse up until when I brought my Cherokee More

by Dmoskaitis
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Brown, Brandon Hall-Brown
Mar 16, 2025 -

Farrish Chrysler Jeep Dodge Ram responded

David, I sincerely apologize for the frustrating experience you've had with our service recently. Your loyalty is greatly appreciated, and it's concerning to hear about the issues you've faced, especially regarding the battery and the lack of communication during your visit. I understand how this has affected your trust in us, and I assure you that your feedback is important. Please feel free to reach out to me directly for further assistance, as I want to resolve this matter for you. William James General Manager

Mar 16, 2025 -

Farrish Chrysler Jeep Dodge Ram responded

David, I sincerely apologize for the frustrating experience you've had with our service recently. Your loyalty is greatly appreciated, and it's concerning to hear about the issues you've faced, especially regarding the battery and the lack of communication during your visit. I understand how this has affected your trust in us, and I assure you that your feedback is important. Please feel free to reach out to me directly for further assistance, as I want to resolve this matter for you. William James General Manager

February 18, 2025

Service was good and Peter was very knowledgeable. However they did not find the reason for stop/start error and as a result the auxiliary battery fix that they told me in ths last service is the issu More

by Pavld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter 5 star
Feb 19, 2025 -

Farrish Chrysler Jeep Dodge Ram responded

Thank you for your kind words! We're thrilled to hear that Peter provided you with honest, knowledgeable service and kept you updated throughout the process. His decades of experience truly make a difference, and we're lucky to have him on our team. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

February 15, 2025

I would give this place zero stars if I could. I took my Jeep there for a heater core and radiator replacement. The service advisor was good about contacting the warranty company to get the work More

by April.bethune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Johnson
Feb 17, 2025 -

Farrish Chrysler Jeep Dodge Ram responded

Dear Ms. Bethune, We are truly sorry to read about your recent experience and the issues you encountered with the repair of your Jeep. We understand your frustration and disappointment, and we sincerely apologize for the inconvenience and stress this has caused you. We'd like to talk about the three-week repair time you mentioned. This extended timeframe was unfortunately due to a combination of factors, including the warranty company's approval and inspection process, which can sometimes be lengthy, and the fact that the heater core for your vehicle was on backorder and not readily available for installation. We understand this is frustrating, and we apologize that the repair took longer than anticipated. We are working to improve our communication regarding these types of delays in the future. We also deeply regret that the heat was not working upon your initial pickup and that you had to make a 22-mile trip unnecessarily. However, we do want to note that when our technicians checked the vehicle after you brought it back, the heat was working without any apparent issues. We are still investigating why it was not working for you initially. We are equally concerned about the damage to your dash and the emergency brake handle. As you know, Mo spoke with you on Saturday, February 15th to discuss this and schedule an appointment to assess the damage and confirm the ordering of necessary parts. We understand your hesitation about bringing the vehicle back in, and we want to assure you that we are committed to finding a solution that addresses the damage while minimizing any further inconvenience to you. We want to make this right. We look forward to seeing you at your scheduled appointment. Your loyalty over the years, and purchasing three Jeeps from us means a great deal, and we are truly disappointed that we have fallen so short of your expectations. We value your business and are committed to regaining your trust. Sincerely,

October 26, 2024

Avoid at all costs. I brought my vehicle in for a routine oil change. They called me later with an estimate of $3000 in repairs and services. I took my car to a differen More

by JeepBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Johnson
March 06, 2024

Fast accurate service, great communication and I love the text and web presence to review your current service status and ability to review recommendations.Farrish has been very helpful with other warranty i More

by Jay.Henderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny in service and Saad in sales
Apr 02, 2024 -

Farrish Chrysler Jeep Dodge Ram responded

Jay, Thank you for taking the time to share your positive experience with us here at Farrish. We're delighted to hear that you found our service to be fast, accurate, and accompanied by great communication. We're particularly pleased that you appreciate our text and web presence, providing you with the ability to review your current service status and recommendations. Ensuring transparency and convenience for our customers is a priority for us, and we're glad to know that it has made a difference for you. It's wonderful to hear that we've been helpful with warranty issues in the past and that you've found our sales environment to be great. Your recommendation means a lot to us, and we're grateful for your trust and confidence in our team. Should you need anything in the future or have any further feedback to share, please don't hesitate to reach out. We're here to help and look forward to serving you again at Farrish.

February 20, 2024

Arrived and was acknowledged and technician provided an approximate time it would take for my service. Work was completed within that time frame. More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
Jun 11, 2024 -

Farrish Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience with us! We're pleased to hear that you were promptly acknowledged upon arrival and that our technician provided you with an approximate time for your service. It's fantastic to know that we were able to complete the work within that estimated time frame, ensuring a smooth and efficient experience for you. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We're here to ensure your satisfaction and to provide assistance whenever needed. Thank you once again for choosing us for your service needs, and we look forward to serving you again in the future!

February 01, 2024

Always a pleasure to work. with Manny Duran. Prompt, helpful and friendly. He had my business!) More

by Jracines3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny duran
Jun 11, 2024 -

Farrish Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words! We're thrilled to hear that working with Manny Duran was such a positive experience for you. Providing prompt, helpful, and friendly service is always our goal, and we're delighted that Manny exceeded your expectations. Your satisfaction is incredibly important to us, and we're grateful for the opportunity to earn your business. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to assist you every step of the way. Thank you once again for choosing us, and we look forward to serving you again in the future!

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