Faris Auto Mall

Buyer Beware. Went to buy a XC60 from them. Set an appointment and went and viewed the car and took it on a test drive. There were some minor issues and it appe Went to buy a XC60 from them. Set an appointment and went and viewed the car and took it on a test drive. There were some minor issues and it appeared the photos on the website had been edited to hide dents and scratches. However the car ran well so I overlooked those issues and we negotiated a price dependent on it passing my mechanic’s inspection (always take a used car to a mechanic before buying). I took it to GoodYear and they highlighted a few minor issues and said the dealer should easily be able to fix them. Everything looked fine so far. Went back to Faris Auto Mall and they agreed to the fixes and I put down my deposit and signed at the price of $16,999, and scheduled to take delivery later that week at 2pm on Wednesday. I would later go on to talk to them 3 more times that week to confirm my appointment. I get there at 2pm Wednesday and a different rep then the one I had been working with had me sit and wait. And wait. After waiting for 15 minutes I get a text from the person I was dealing with that he had quit because he didn’t like their business practices. That was definitely a red flag. After that text they still had me waiting, and waiting, until I had been sitting there for half an hour and finally demanded that things happen. They seemed surprised I was there and let me take a look at the car. It looked like they had fixed the items but by that point I didn’t have the patience to check. I finally was able to sit down with the finance guy to sign the paperwork and take the car. After another 10 minutes they put the contract in font of me and asked me to sign. However I started to read through the contract and do the math. This is when they began to look concerned. I found out why when the math didn’t add up and as I turned to the next page the price of the car in the contract had changed to $17,999! A thousand dollar increase!! This was not due to a warranty (I had declined it), or the tax title or registration, that was listed in other places. The actual basic price of the car had been swapped! This is what we call fraud, and if I hadn’t been diligent I would be a sucker. Of course they claimed it was an “honest mistake” (Scotty Kilmer on YouTube says all car hustlers say that) and after I pointed out the number had changed they said they didn’t like my attitude and I had to get out of their dealership. Buyer Beware! More