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Fannin Automotive Family of Dealerships

Ashland, KY

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139 Reviews

7405 U.S. 60

Ashland, KY

41102

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139 Reviews of Fannin Automotive Family of Dealerships

December 15, 2013

This makes the second vehicle I have purchased from Fannin Automotive Family. My first was a 2007 Toyota Camry, purchased brand new. I looked at other Toyota dealerships but Fannins gave me the best de More

by McAwesome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Fitzgerald
December 11, 2013

Living an hour away from the dealership makes scheduling and completing repairs more complicated than it might be for others, so when a scheduled repair was not completed satisfactorily - returning to the d More

by Procter2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Riley
Dec 12, 2013 -

Fannin Automotive Family of Dealerships responded

Hi Proctor2010, My name is Larry Zimmerman, and I'm the Internet Manager here at Fannin Automotive.. I was very upset to hear about your recent experience with us and our Service Department, I'm disappointed in the mistake we have made, but we are looking to fix that mistake. We take customer service and satisfaction very seriously, and do not want to leave you under the impression of our dealership not keeping its promises. I was wondering if you could tell me your name so I can look up your service information so we can take the next steps in resolving your issue.. You can contact me directly by calling my cell phone at 304-654-4870, or respond my message.. We thank you for your feedback, and the opportunity for us to grow from this.. And of course we thank you for being a valued member of our Fannin Family.. Thanks, Larry

Dec 12, 2013 -

Procter2010 responded

Hello Larry - My name is Steve Cuff - and seeing as Mark Riley left a phone message at my home last evening, I'm pretty sure he figured out I was the source of the review. I'll be returning Mark's phone call later today.

December 09, 2013

I had an amazing experience at Fannin Automotive. I purchased a slightly used 2011 Toyota Camry from a young, polite man named Braiden Dillow. I explained to him that I needed a new used car for my More

by tashieee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braiden Dillow, Braiden Dillow
December 08, 2013

I had a great experience with Matt Bates and Larry Zimmerman .(Internet Sales) Matt was the main point of contact. Chris the Finance Manager was especially helpful. There is in my opinion a tire bal More

by Rkoehne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Bates, Larry Zimmerman II
December 06, 2013

Being an exsalesman, I was very thorough in doing my homework in buying a vehicle. Probably a little difficult too, Great Experience! Thanks Matt & BJ More

by dallen1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Stewart
December 03, 2013

My experience with Fannin Motors was great! I was looking for a new car for my daughter. After visiting another dealership earlier in the day and being completely disappointed with the service we received, w More

by PeggyJustice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rudmann Dave Fish, Dave Fish, Chris Rudmann
December 02, 2013

WE HAD A WONDERFUL EXPERIENCE AT FANNIN MOTORS WE WAS GREETED BY MICHAEL ABRENICA WHEN WE PULLED UP, WE TOLD HIM WHAT WE WAS LOOKING FOR HE TOOK US RIGHT TO THE VECHICLE HE EXPLAINED SOME THINGS ABOUT WE More

by camcclelland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MICHAEL ABRENICA, Michael Abrenica
December 02, 2013

Was getting ready to sell my toyota Prius, when the starting battery went dead. The hybred tech said they did not have a replacement so early the next day they went after one and had me back on the ro More

by WilliamChapman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Bova, Joey Bova
December 01, 2013

Love my new van! Thanks so much for all who helped us drive it home! Highly recommend Fannin's for anyone looking to buy a new or used vehicle! More

by davis5117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Montgomery, Ray Gillum , Ray Gillum, Aaron Montgomery
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