Family Trucks and Vans

Hand shakes mean nothing to these unscrupulous people Once I found a truck I liked their website, my wife and I drove down to see it and take if for a test drive. I met with Juan who informed me before Once I found a truck I liked their website, my wife and I drove down to see it and take if for a test drive. I met with Juan who informed me before I even got behind the wheel that the power steering box was going out and that it was scheduled for repair tomorrow. While driving, it was obvious the power steering box needed replacement but since I was told it was already scheduled to be fixed I didn't concern myself with it. What I did notice was the antenna housing was broken and as such it dangled off to the side. When I mentioned that to him he said "No problem, we'll take care of that for you." After the test drive I decided I liked the truck and wanted to negotiate price. The rear tires were getting bald and so I asked if they would be willing to come down on the price to compensate for the cost of new tires. He then gave me a breakdown of the things they were going to do. He said, the power steering box would be fixed, the antenna housing would be fixed and there was a hubcap missing they would throw a new one on for me, plus they would give me $500.00 off toward new tires. Bringing the total for the truck down to $8,500.00. I felt this was fair and I said I'd take it. We started the paperwork and being so late in the night, we had to wait until the next day to get financing pushed through. Once the financing portion was completed and terms were agreed on, he told me the cost of the truck just went up by $1,500.00! When I expressed my shock and asked why, he said it was because of all the work they did to repair it. When I reminded him of the hand shake agreement we had for all the repairs and the $500.00 off for tires bringing the purchase price to $8,500.00 he said "Yeah, but nothing was written down on paper, so we can change the price if we want to." I then re checked the website, and sure enough, the truck I was already approved for and price agreed on and paperwork started had been changed on their website to reflect the newly raised price. In other words, they will lie right to your face and then rub it in after the fact and not care about ethics or customer satisfaction in any regard. This company is unethical and unscrupulous. Hand shakes mean nothing to Juan and I don't know how he and his cronies sleep at night. They will certainly NOT get any of my business now or in the future. Avoid at all cost! More

Lied to me, sold me a broken vehicle I bought a box can from them and was told by me sales man that it had a full inspection and was in good working order. Come to find out they never loo I bought a box can from them and was told by me sales man that it had a full inspection and was in good working order. Come to find out they never looked at it but rather bought it and placed it on their lot for sale. I had problem after problem with the vehicle and was told that if the transmission needed replaced they would unwind the deal. We'll they sent it to their transmission shop who stated the transmission was no good. They then ripped me of and moved $ around on the new vehicle to make it look as if they were helping me when they were really stealing from me. When I brought this to their Attention they lied some more. Do NOT waste your $ or time with a shady dealership and shady salesmen. Julian their manager is the biggest crook of them all. BEWARE, BEWARE, BEWARE ..... Don't be scammed... More

always good My friends told me about this place and how the prices are unbelieve just like the cars. I stopped by with my family to check out the vehicles, and I My friends told me about this place and how the prices are unbelieve just like the cars. I stopped by with my family to check out the vehicles, and I am glad I was able to take one home. The whole process was very calm and stress free. More

Wonderful ! Dan was a miracle marker for today. He was able to help me find the right car with the right price. Will highly recommend to all!! ! Dan was a miracle marker for today. He was able to help me find the right car with the right price. Will highly recommend to all!! More

Great experience The whole experience was really great. I was searching only, and I came across Family Trucks, and took a swing at it. Loving my new Ford. The whole experience was really great. I was searching only, and I came across Family Trucks, and took a swing at it. Loving my new Ford. More

Unprofessional I made an appointment to look at and test drive a $15,000 truck that I was very interested in. Went to family truck and van, where I was greeted by ab I made an appointment to look at and test drive a $15,000 truck that I was very interested in. Went to family truck and van, where I was greeted by about 6 sweaty men drinking monster energy drinks. when found the salesman that I talked to a few days prior I had to take about 5 laps around the lot with him until we finally located the truck I made the appointment to see. The salesman had very little information on the truck. I felt like I was telling him the specs, I also had to tell him the radio tuner and air conditioner didn't work, I told him a common problem with the model and year was that the radiator leaks fluid into the transmission causing it to fail. He pretended he didn't know anything about that though. I took it for a test drive and within 2 miles I could tell something was very wrong with the transmission. This dealership was asking 2500 dollars over the kbb value for a vehicle that was nearly undriveable. It seems they make their money by tricking people into buying unreliable cars for top dollar, knowing they will be getting paid to fix them soon. More

Found a vehicle I liked on KBB.com and contacted this dealership via email. Was able to set a time to meet and test drive the SUV I was interested in. Of course staff was very polite as they are trying t dealership via email. Was able to set a time to meet and test drive the SUV I was interested in. Of course staff was very polite as they are trying to make a sale. Unfortunately their location is off Broadway where the speed limit is only 35mph, so you are truly unable to get a good feel for the vehicle. But I didn't think about that when I was there, only thought about it after I bought it and the next day on the highway the transmission wouldn't shift gears past 40mph. Immediately called Family Trucks and Vans and was told someone would get back to me. So while waiting for a return call I go to pick up my kids from school and the car won't start. Instead of turning over it was making a loud screeching metal on metal sound. They tell me to bring the car back and they will fix. I had to beg for a loaner from them and they gave me a HHR milk truck, which had no back seats and I have 3 kids. I mention this to them and they say that's all they had. So I took it, had it for 5 days when they called to let me know my SUV was fixed and I could come pick up. So driving home from dealership in my car on Broadway doing the speed limit of 35mph, get on the highway and the car won't shift past 40mph. Called FT&V's again and they told me to bring back the next day, which I did. This time they gave me a mini van that smelled like 10 ashtrays and had gooey red stuff all over seats and floor. But once again kids and I make do. They have my car for an additional 5 days and call me to come pick up. Of course when I pick up it doesn't shift past 40mph. I called them back and scheduled another time for my car to be in their shop. This time they give me a Kia Sportage as a loaner. They told me they were going to have to send my car to an actual Transmission shop to have the transmission repaired. I told dealership I would need something in writing stating that the repairs were going to be made to the vehicle and that the repairs would have a warranty. So they wrote up a service agreement and had me sign. I asked for a copy of it and they said their copy machine was down and they would mail my copy to me the next day. Never received a copy, a response to my email about the copy or a return phone call. So I'm driving the Kia and on the 4th day attempting to leave my sons football practice the Kia, their loaner car won't start. I get it jumped and started and the check engine light is on. I immediately call Family Trucks and Vans again, for them to say, "Oh, your trucks repairs have been completed, we will come and swap out cars." Which was great, but why the heck did they not call me and let me know my truck was ready for pick up? Why did it take me calling them? So during the those 3 weeks the bank that financed me had been calling to finalize the loan and said they are unable to pay the dealership until I have possession of the vehicle being financed. So I was happy my car was finally fixed, was taken to actual transmission shop and had a warranty. I decide to be a nice person and call the bank to let them know the vehicle was on its way to being delivered to me and to go ahead and finalize the loan, when I am told by the bank that they already finalized because they were told by the dealership that I had possession of the vehicle all along. I was livid. I started questioning if any repairs had ever been made, were they only try to pacify me so they could get there money? So they bring me car and I ask for the warranty on the repairs, the guy driving car said he knew nothing about it and would have someone call. I end up calling every couple days and emailing them and finally receive a response via email stating no warranty was issued because no repairs were ever made to the transmission as it was just a sensor misfiring. Which could've been, but why the xxxx are they so xxxx sneaky and so late to respond to a simple question. Simple questions have simple answers unless you are being untruthful. So I decide to eat it up, not let them ruin me and just know never to go back to this lying, deceitful, poorly ran dealership until...... it was time to get my license plates from the motor vehicle department and couldn't even do that because an emissions test has not been preformed on this vehicle in 4 years. I am at my boiling point with this company. Don't take a chance with them, it will only cause unneeded stress and worry. More

TERRIBLE EXPERIENCE! if you want a decent, good, or great vehicle...don't go to Family Trucks and Vans! if you need a decent, good, or great salesmen, DO NOT see Aldo or Jose Zuniga. i had my mechanic check vehicle...don't go to Family Trucks and Vans! if you need a decent, good, or great salesmen, DO NOT see Aldo or Jose Zuniga. i had my mechanic check out a vehicle i was interested in and found out it needed extensive work. When I went to negotiate i was basically told, too bad so sad! i have never in my life been so disrespected. They told me there hands were tied and they would rather sell it to someone else with the problems than sell it to me. If you want respect and integrity, do not go there. More

Bought a '92 Toyota Land Cruiser that then failed emissions the next day, but they worked hard to make it right and fix the problem. Took over 2 months to get my car back from them but they gave me a emissions the next day, but they worked hard to make it right and fix the problem. Took over 2 months to get my car back from them but they gave me a loaner vehicle for some of that time so I'm not really complaining. Alex in service and Hoke were always polite and helpful in our dealings. I'd recommend this dealership. More

Every person that we have talked to that works at this scam they call a dealership has told us "Oh we've been in business since 1976 and we haven't been in business for this long workin over our customers scam they call a dealership has told us "Oh we've been in business since 1976 and we haven't been in business for this long workin over our customers." I can't tell you how many times I have heard this line in the past week and a half we have been dealing with this dealer. I have read other reviews now and it seems like they have their so called "mechanics" look at the vehicle and fix it up long enough for it to withstand a test drive and then the vehicle falls apart and they tell you, "Oh our mechanics are BBB certified and they know what they are doing, bring the vehicle back and we will get it fixed." We came to Family Trucks & Vans from an ad on autotrader.com. Went and saw the truck listed. Very nice looking truck, no rattles, very clean. Decided to test drive it and everything seemed fine. Ended up buying it. "Passed" the vehicle inspection report, emissions, etc. Took it home (250 miles away)and on the way home, I was following my boyfriend in his old truck and there was fuel and oil spraying up onto my windshield. Got to where we were going and there was diesel and oil all over the back of the truck and the front of the old truck. Called Bobby the next day and told him about it. He said "bring it up and we will get it fixed - no cost to you." Told him that if this was going to be a reoccurring problem, we don't want the truck. Bobby's response "I don't blame you, we will get your money back or we will put you in a different truck." So we loaded it onto a trailer to take it back to be "fixed". They had it "fixed" the following day saying it was an oil plug. Thinking everything was fine with it. Drove it and it seemed to be fine. It sat in the driveway for one night and there was an entire tank of fuel and all the oil that had been in the vehicle on the ground. Called Bobby back again and he said, we have the same thing going on that we want to bring the truck back. So he said "I don't blame you, I won't be in the office today, but bring it to Carlos and he will get your money back to you." Brought it in tonight and Carlos tells us that we are going to have to pay for the cost of the repairs and that we cannot return the truck. More