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Family Toyota of Arlington
Arlington, TX
1,829 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,829 Reviews of Family Toyota of Arlington
March 09, 2025
I've bought at least 10 new cars over the years and this was probably the best transaction. Friendly, professional interaction with the salesman (Matthew Bartell). Fair, somewhat flexible pricing on the tra was probably the best transaction. Friendly, professional interaction with the salesman (Matthew Bartell). Fair, somewhat flexible pricing on the trade-in and truck pricing. Artan Jabbar was also top notch in financing/extended warranties. Note to manager - if a person buys an extended warrant, there should be a handout listing exactly what they bought. More
by mathk341
Employees Worked With
Matthew Bartell, Artan Jabbar
February 19, 2025
Jacobie and Marcel were exceptional . It was my best experience buying a vehicle and I could trust that they were going to find me the best deal that suited me. Loved every moment . It was my best experience buying a vehicle and I could trust that they were going to find me the best deal that suited me. Loved every moment . More
by Lyric
Employees Worked With
Jacobie & Marcell
January 28, 2025
I walked out of 2 other car dealerships after the way they treated me as an older female. The experience was completely different at Family Toyota and I want to thank Patrick for great customer service. they treated me as an older female. The experience was completely different at Family Toyota and I want to thank Patrick for great customer service. More
by hmarshall5508
Employees Worked With
Patrick Pearson
December 30, 2024
My husband and I purchased a used Tundra from Family Toyota of Arlington. We had a great experience with Andrei in sales. We are out-of-state buyers and were in constant communication with Andrei to fi Toyota of Arlington. We had a great experience with Andrei in sales. We are out-of-state buyers and were in constant communication with Andrei to finalize the sale. The dealership even helped us contact a transport company to ship the truck from Texas to Florida. We experienced a hiccup after receiving the truck. The check engine light came on and we took it to two local mechanic shops for diagnosis. Both the local shops stated there was a timing issue with the motor. I contacted the Family Toyota of Arlington general manager who put me in touch with TJ in the service department. I explained the issues we had with the truck and provided copies of the repair reports from our local Toyota dealer and the second repair shop. Since the issue was not caught prior to us purchasing the truck from the dealership and was in the 2month, 2K miles warranty period, Family Toyota agreed to transport the truck from FL to TX, replace the timing gears, and transport the truck back to Florida. They covered all the costs for transportation and repair. TJ communicated with me the entire time and they test drove the truck for 3 days to make sure to no other issues appeared. We received the truck back four days and everything is working well. I want to express my gratitude to TJ Hamilton, Matt Luck, and Andrei in sales. All of you went above to beyond to help us resolve the issues we faced with the Tundra, and we truly appreciate your help. Everyone we worked with at Family Toyota showed honesty and integrity. These qualities are hard to find in the car sales world and TJ, Andrei and Matt proved to be stand up guys. More
by Margaret1385
Employees Worked With
Andrei Mihailescu, Matt Luck, TJ Hamilton
November 11, 2024
I just want to thank Cameron Godina for being so cuterius and going beound our expectations he did everything to help us get the best for my brother and I so thank you Cameron for your generosity. and going beound our expectations he did everything to help us get the best for my brother and I so thank you Cameron for your generosity. More
by penasteve252
Employees Worked With
Cameron Godines
October 14, 2024
I was very pleased with the level of assistance and service at Family Toyota! Canelo Morales was extremely courteous and helpful throughout the purchase of my I-Max Tundra and made the buying experienc service at Family Toyota! Canelo Morales was extremely courteous and helpful throughout the purchase of my I-Max Tundra and made the buying experience really smooth. I will definitely return to Family Toyota for my future vehicle purchases! More
by Bruce B.
Employees Worked With
Jesse Roach
October 11, 2024
First class service from start to finish, I purchased this vehicle from out of state. Cody and Marcell made the transaction seamless. They even had the vehicle delivered to my house In Louisiana. Gre this vehicle from out of state. Cody and Marcell made the transaction seamless. They even had the vehicle delivered to my house In Louisiana. Great pricing! Great customer service!! I would highly recommend!!!! More
by cairnsian
Employees Worked With
Marcell Bailey -Finance, Cody Nelson
