Family Ford of Enfield - Service Center

Truck service I had issues with fans running at high speed total price for job was more than I expected to pay for truck just over 2 years old 9000 miles out of war I had issues with fans running at high speed total price for job was more than I expected to pay for truck just over 2 years old 9000 miles out of warranty Gary in service department got some parts reduced which I'm grateful for the service was great just not happy with parts replacement on truck over 2 years old I expected better from Ford trucks almost 2000 in repair costs that I had no control over to check for wear and tear I went online to find other issues and why it was so expensive to repair still not happy with repair costs lost a lot of respect for Ford. More

20000 Mile Service The Service Department is great! Nice people, show genuine concern for their customers! All the service representatives are friendly and make e feel c The Service Department is great! Nice people, show genuine concern for their customers! All the service representatives are friendly and make e feel confident and comfortable! More

The works. Ken is the best. Kept me updated on the wife's car. Saw no fingerprints after the job was done. Computer was running a little slow. Good job FAMILY FO Ken is the best. Kept me updated on the wife's car. Saw no fingerprints after the job was done. Computer was running a little slow. Good job FAMILY FORD OF ENFIELD. See ya. More

Reliable Service I have been going to Family Ford since purchasing my Fusion in 2011. I have always been treated fairly and the work has been done in a reasonable amo I have been going to Family Ford since purchasing my Fusion in 2011. I have always been treated fairly and the work has been done in a reasonable amount of time. This is important as I usually wait while the vehicle is being serviced. The communication is straight forward - no pressure to have things fixed that aren't broken. More

Excellent Service Excellent service, communicated with me throughout the day and accommodated all of my requests. I have always found that the service department is fr Excellent service, communicated with me throughout the day and accommodated all of my requests. I have always found that the service department is friendly and knowledgable and always communicates with their customers! More

Great customer service all around !!!! I bought my ford 2015 in october 2014 and worked with Alicia Riley the most down to earth and honset person!!! Never once did I feel like I was being I bought my ford 2015 in october 2014 and worked with Alicia Riley the most down to earth and honset person!!! Never once did I feel like I was being pushed inot anything or hounded, she remebers small details from our first converszation like that my fav color was red and found red vehicles for me, the small details are what mean the most I would and have recommended her to many people she is AWESOME !!!!! Thanks again for such a great experiance Christal Bonnafant More

great service They had the car done before I expected it to be done. Greg always has it taken care of. I live in Pa but if I can I have the service work done up her They had the car done before I expected it to be done. Greg always has it taken care of. I live in Pa but if I can I have the service work done up here in CT when I visit 3 times a year. The last time I had inspection done in PA I have to wait over 2 hour. More

service department The Service department has been nothing but trustworthy, professional, & friendly for the past 22+ years I have been going to them. it's because of t The Service department has been nothing but trustworthy, professional, & friendly for the past 22+ years I have been going to them. it's because of this excellent service that I continue to purchase new cars from Family Ford, time after time. More

Horrible Service department I brought my 2015 F-350 Platinum diesel in for it's first service. I also asked to have my radio antenna which was loose secured properly. The staff I brought my 2015 F-350 Platinum diesel in for it's first service. I also asked to have my radio antenna which was loose secured properly. The staff was friendly and serviced the vehicle in a timely manner. I received my paperwork and as I always do I inspected my vehicle before leaving. During inspection I noticed the antenna was tighter but still not secure as it should have been and the rubber boot that sits at the base was detached sitting low and spinning freely allowing external debris to enter. I went back in and told Greg the service adviser that I had been working with that day that the antenna still wasn't correctly tightened. He sent the tech that worked on it out with me and I showed him my concerns. He felt it was okay. I disagreed and showed him the way the antenna and boot were on their new trucks on the lot. He finally agreed that it wasn't right and said he would need to take a closer look at it. I said that's fine I'll wait. A few minutes later Gregg comes in the waiting area and says they will order a new antenna and boot but he can't guarantee it would fix the issue. That's when I became defensive questioning why he wasn't telling me it would be corrected. I then showed him the comparison between the new trucks on the lot and mine with 7,600 miles on it. He kept stating he thought it was fine. Upset I told him he was full of it and at that time the employee who had my keys threw them on the ground and told me to leave. Throws the keys to my $70,000 truck on the ground?!!!! Seriously?!!! So I leave and head up to another Ford dealer in MA for a second opinion and in literally two minutes flat they tell me it's definitely not right and that the technician at Family Ford when spinning the boot of the antenna by hand in an attempt to finger tighten it he actually pulled the boot out of the tabs on the cowl that hold it. The cowl would now need to be removed to fix what the Family Ford technician did. So now I have to make an appointment for that repair with the more honest and knowledgable dealership in MA. Bottom line they are great until you hold them accountable. Then they shrug you off and lie. I would strongly suggest doing business with other Ford dealerships. More

service Great svc, attentive to details,always takes care of my concerns, fair pricing, drive a long distance to go there, very happy over alot of years Great svc, attentive to details,always takes care of my concerns, fair pricing, drive a long distance to go there, very happy over alot of years More