Family Ford of Enfield - Service Center

Communicative, helpful, effective When my car had issues after buying it preowned I brought it to the closest Ford Dealer. I’m glad Family Ford was that dealer. They took care of my is When my car had issues after buying it preowned I brought it to the closest Ford Dealer. I’m glad Family Ford was that dealer. They took care of my issues and communicated with me throughout the process. My vehicles has never run better. They even covered a TSB initially & typically a service associated with a fee. More

Service Great customer service. Agnes answered my questions and confirmed my oil change price when I dropped off my car. Picking up my car was simple and easy Great customer service. Agnes answered my questions and confirmed my oil change price when I dropped off my car. Picking up my car was simple and easy. More

Service appointment Very knowledgeable and helpful in determining what service/repairs that needed to be done. First time there and it was a pleasant experience. Not as Very knowledgeable and helpful in determining what service/repairs that needed to be done. First time there and it was a pleasant experience. Not as classy as Columbia Ford where I purchased my car and have had previous service. Maybe a little painting and sprucing up in the waiting room would be great. (I was not there for very long. I was given a courtesy ride). More

Needed Truck to get back too work The entire service department went above and Beyond to make sure my truck could be repaired and ready to go back to work with limited notices from The entire service department went above and Beyond to make sure my truck could be repaired and ready to go back to work with limited notices from More

Review of Family Ford I live in West Hartford but I will only take my car for service to Family Ford of Enfield. Everyone is always nice and professional. I live in West Hartford but I will only take my car for service to Family Ford of Enfield. Everyone is always nice and professional. More

The Best Car Dealer I Have Ever Experienced! This Dealer is "Honest" takes you right into the Garage and let's you see with your own eyes what is Exactly wrong with your car or truck. I bought This Dealer is "Honest" takes you right into the Garage and let's you see with your own eyes what is Exactly wrong with your car or truck. I bought my F150 Truck from Family Ford in 2006 Brand New and always had them Service it. I never had anything go wrong with it since I bought it. It is like new condition now in 2018. No Rust, paint job is like new, and it Runs like new. Ford is the best Company I have ever been completely satisfied with. I love my truck and would buy another if I was working and not retired on a fixed income. Bob M. More

Heat service as usual I know when I enter the service area I’m greeted by Agnes and the guys in their usual friendly manner. I always like knowing I can come in and feel l I know when I enter the service area I’m greeted by Agnes and the guys in their usual friendly manner. I always like knowing I can come in and feel like I’m not being taken advantage of like I have with another Ford dealership I’ve used in the past. Thank you for the comfort and safety of coming in!!!!! More

Great service experience I had to bring my 2017 Mustang GT Convertible in for a check engine light code P0308 cylinder 8 misfire although the car seemed to be running fine. Th I had to bring my 2017 Mustang GT Convertible in for a check engine light code P0308 cylinder 8 misfire although the car seemed to be running fine. The staff and technicians at Family Ford performed exactly as I would expect from such a fine dealership. More

The Best Dealership I have been using Family Ford of Enfield for 5 or 6 years now, and they are by far the best dealership I have ever been to. I use them professionally I have been using Family Ford of Enfield for 5 or 6 years now, and they are by far the best dealership I have ever been to. I use them professionally to maintain our fleet of Ford shuttle buses and personally to maintain my everyday vehicle. Family Ford helps our shuttle service run smoothly, because of quick turn around times and excellent service/maintenance. Their service staff, specifically Steve Archambault and Ken Brown are the best in the business. These guys are friendly and knowledgeable. As far as my own vehicle, I don't trust anyone else and I don't take it anywhere else. Deacon Cecca More

Just good people Have been dealing with Family Ford for the better half of a decade Steve and Ken have always gone over and above to make sure our shuttle service is a Have been dealing with Family Ford for the better half of a decade Steve and Ken have always gone over and above to make sure our shuttle service is always in tip top shape and don’t forget Vinny the unsung hero who has fixed anything and everything I’ve thrown at him👍🏻👍🏻👍🏻👍🏻 More