Family Ford of Enfield

Great experience I had a great experience at Enfield Ford! I highly recommend that you go to them if you are considering buying a car! Working with Walt was great. I had a great experience at Enfield Ford! I highly recommend that you go to them if you are considering buying a car! Working with Walt was great. He took the time with me to understand what I was looking for and didn't try to pressure me to purchase at all. He was very knowledgeable about the vehicle I was interested in and took the time to explain everything. I also received a great offer on my trade in. Overall the experience was great and I plan to return there for my next vehicle! More

Purchsed a new vehicle I recently purchased a new vehicle. When i got to the dealership to look at the vehicle, I was approached by Jorge (salesman) and he seemed very atten I recently purchased a new vehicle. When i got to the dealership to look at the vehicle, I was approached by Jorge (salesman) and he seemed very attentive to what I told him I was looking for. I thought to myself this is going to be so smooth and easy and there won't be any headaches....boy was i wrong. I went to the dealership and I was ready to buy. I had done all my research, knew where I wanted to be out the door, knew what I wanted for my car, etc….. Jorge had assured me that I would be so satisfied with my purchase and that he would do everything he could to ensure my happiness on the vehicle. However his attitude took a major turn after i had inquired about discounts and price. Even more so when I asked if the scratches that were on the vehicle could be buffed out and maybe hit with some touch up paint. My boyfriend had asked about the brakes being looked at as well. He referred me to Roger who was amazing with getting me the right price and I really appreciate everything he did for me. Roger is great! Jorge however, put a really bad taste in my mouth because he said he would call me and instead i never got a call, but i got text messages. Umm yeah you are a salesman at a dealership, not my best friend so what makes you think you can text me? That is not customer service to me at all, in fact that was insulting for him to assume i would be okay with that. Although I wasn’t happy with Jorge, I was still set on purchasing this vehicle….so I asked for the scratches to be buffed and hit with touch up paint, I asked for the brakes to be looked at and changed if needed and I asked for the vehicle to be detailed (washed, waxed with 2 coats and be ready for pickup) The day I was to pick up my vehicle I yet again got text messages from Jorge that the car was ready, I asked if the brakes were looked at and if the car was washed, waxed, etc… He responded with the brakes were looked at but didn’t give me more detail. When I arrived at the dealership, I again inquired about the brakes and Jorge told me the brakes were looked at. I asked him if there was any unusual wearing and he said they told me the brakes were good. He also told me that the vehicle was buffed to try to get the scratches out (he never mentioned the touch up paint), that it was washed and waxed with 2 coats of wax like i asked for. After I signed all the paperwork, I wasn't walked to the car like I have seen them do many times. Jorge barely shook my hand, stayed on the stairs and said good luck. Roger on the other hand was so impressive. He actually had a conversation with me, unlike Jorge who made me feel uncomfortable. I didn't even want to do the paperwork with him and i really didn't want him getting the commission because he did nothing to help me, Roger did it all. As I drove away, I turned on the AC because it was hot out and that’s when I saw all my windows and my windshield were so streaky I could barely see out of them. I immediately turned off the AC and turned on the defrost….I was late getting back to work because I had to stop and get cleaner to make it easier for me to drive. When I got home I wanted to show everyone the car and realized the way back was all dirty so that didn’t get vacuumed and when I moved the seats to show people how the seats folded down, there were old wrappers and junk in between the seat top and bottom…. 2 days later I took the vehicle thru the touchless car wash and to my surprise when I got out and looked at the vehicle, all the scratches had returned and I was no longer excited about my new vehicle. I now have to pay someone to have touch up paint put on the vehicle and I have it washed and waxed the way it should have been in the beginning. I have never heard of anyone having a bad experience at this dealership and that is why I went there, but after this experience I am so unhappy that I won’t return, not even for my free oil change. More

Amazing Owen made buying a car so easy. Was in and out in an hour and a half. Best/ easiest car buying experience ever! Will never go anywhere else! Owen made buying a car so easy. Was in and out in an hour and a half. Best/ easiest car buying experience ever! Will never go anywhere else! More

buying used traded a 07 f150 for a 2011 lincoln navigator. received a great trade in price for mu truck ,and git the lincoln for a very good price. and i know th traded a 07 f150 for a 2011 lincoln navigator. received a great trade in price for mu truck ,and git the lincoln for a very good price. and i know that when i trade the lincoln in for the new f150, i'll get a good deal again. the Lincoln was in for service for an issue with the radio. the service was quick and easy, no cost to me and ready when promised. More

Raising the Bar for Excellence in Sales and Service Seeking the Car that met my expectations was a turning into a nightmare and I was about to throw in the towel just before I came across Family Ford of Seeking the Car that met my expectations was a turning into a nightmare and I was about to throw in the towel just before I came across Family Ford of Enfield via internet search. They rapidly restored my faith in what customer service is really about after my initial phone call; going above and beyond to locate the vehicle that met all required feature content, down to the color of the interior seating and at a price beat the competition. Greg Larouche and his team impressed me all the way to the finish line with their attitude and professionalism. I Highly recommend this dealership to anyone in the market for a new or used car. More

Top Notch Service The Service Department at Family Ford of Enfield is a top notch operation. The personnel is courteous, friendly and above all very knowledgeable. A The Service Department at Family Ford of Enfield is a top notch operation. The personnel is courteous, friendly and above all very knowledgeable. A pleasure to do business with! More

Just bought a 2014 Raptor from this dealership. Great experience, no pressure, friendly staff, very helpful, and gave me a good trade in value! Will be back! experience, no pressure, friendly staff, very helpful, and gave me a good trade in value! Will be back! More

Very pleased with the Family Ford team, efficiency of service, and ease and flexibility with setting appointments. And thanks for taking the time to say 'hi' Walt D. service, and ease and flexibility with setting appointments. And thanks for taking the time to say 'hi' Walt D. More

Love Agnes, she is great to work with. Doesn't nag you to do more service than you want. I come in for an oil change and I go out with one done! Thanks! you to do more service than you want. I come in for an oil change and I go out with one done! Thanks! More

I needed warranttee work done for a leaking seal. They told me it would take about 1 hour. When the work had not been started after 1/2 hour - they provided me with a lease car - Great Service. told me it would take about 1 hour. When the work had not been started after 1/2 hour - they provided me with a lease car - Great Service. More