Family Ford of Enfield

Bought a 2012 F350 that sat 400 days ,..been in 8 times for Exhaust Fluid Fault. Each and every time Steve tries to BS his way out of it cause they cannot fix it. They word each repair order different , for Exhaust Fluid Fault. Each and every time Steve tries to BS his way out of it cause they cannot fix it. They word each repair order different , to their own liking Not as to what I tell them. So far it's in Lemon law suit ....Steve tries to play big shot till I call him out on things he says that don't hold water. All the clowns at the service desk do their best to act like it's their first day on the job. Mike M, the GM runs a good commercial on the radio ,but, delivers the opposite attitude after the sale! More

We have been having our vehicles serviced here and before in Chicopee and we keep coming back. The price and service are very good, and the waiting time is usually less than an hour. in Chicopee and we keep coming back. The price and service are very good, and the waiting time is usually less than an hour. More

Everyone is always super friendly, and very accommodating. I would highly recommend to anyone for sales or service. We have purchased trucks from Family Ford exclusively over the past 8 years. accommodating. I would highly recommend to anyone for sales or service. We have purchased trucks from Family Ford exclusively over the past 8 years. More

I ran the cicuit of dealers around town. It was a horrible experience, until I went to Ford. Walt made it happen for me. Ending a two week nightmare. horrible experience, until I went to Ford. Walt made it happen for me. Ending a two week nightmare. More

I walked in Tues Sept 17th to the dealership. And Gary was the only guy that said hello and asked if I needed any help. So we walked around the lot and I found the truck I ened up buying. Gary was very was the only guy that said hello and asked if I needed any help. So we walked around the lot and I found the truck I ened up buying. Gary was very knowledgeable and helpful. So we sat down and talked numbers, Gary spent quality time explaining everything to me so that I understood. So I bough the truck that night. I bought the paint pertection and carpet protetion plans and had to come back to have it applied. So we made an appointment to come in on saturday to have it done. But I expressed to Gary that weekends were not al that great for me to be without my truck....so Gary called me on Thursday and went way abouve and beond the call of duty. He came to my office in Windsor Locks and picked up my truck and drove it back to the dealership and had the work done and returned it to me. That was huge to me. Gary is a great salesman , no pressure just simply fantastic customer service . I have history with the old Enfield Ford all I will say is they were not nice. I made it a point to tell everyone about how bad they were. NOW you guys are 100% different at least sales I have not worked directly with service yet, that to I had a major issue with.... But we are now at a fresh start. I am so glad you guys took over and I am will to bet you have this before and will again. GREAT JOB !!!!!!!!!!!!!!! More

The employees at Family Ford in Enfield are always courteous and friendly. Whomever I work with always explains any/all work that is needed as well as what is not needed and why. I always leave confi courteous and friendly. Whomever I work with always explains any/all work that is needed as well as what is not needed and why. I always leave confident that my Escape is in good condition and is a safe and well-running vehicle. More

Thank you for making this a very pleasant experience. I will be calling today to check, though, on the hesitation I have with the car on acceleration and for touch up paint. will be calling today to check, though, on the hesitation I have with the car on acceleration and for touch up paint. More

I brought my new truck into Family Ford for issues with hood paint peeling Steve and Gary took care if sending pictures to Ford for repair same day got approved for work dropped off truck and repairs were hood paint peeling Steve and Gary took care if sending pictures to Ford for repair same day got approved for work dropped off truck and repairs were done in a days time also hood alignment was done great job. More

I have to say my experience with the Service Department over the past two years since I bought my Fusion have been excellent! My last visit was great and exceeded my expectations. over the past two years since I bought my Fusion have been excellent! My last visit was great and exceeded my expectations. More

Came in for my first oil change, checked one trouble with key, and is resolved great service, talked to the sales staff, Craig whi I purchased my second ford focus from, plenty to read, service was quick key, and is resolved great service, talked to the sales staff, Craig whi I purchased my second ford focus from, plenty to read, service was quick More