Family Ford of Enfield

Finally found a great Service Dept. I tried several Ford Service Departments that were closer to me in MA before finding Family Ford of Enfield. The service reps all seemed to treat me l I tried several Ford Service Departments that were closer to me in MA before finding Family Ford of Enfield. The service reps all seemed to treat me like they either assumed I was clueless or they had better things to do with their time. The service reps at Family Ford are the complete opposite. They talk to me respectfully and make sure to answer any questions I might have, the estimates of how long service will take are right on the money, and they've even let me know that service wasn't needed yet when I've called too early. It's totally worth the drive. More

Top notch customer care at Family Ford I've been buying vehicles from Mike Moriarty for more than twenty years. I always have a positive experience at Family Ford of Enfield, with no regret I've been buying vehicles from Mike Moriarty for more than twenty years. I always have a positive experience at Family Ford of Enfield, with no regrets. Just made my latest new suv purchase there, and both Mike and sales rep Walt Drenzek took very good care of me. I have a Ford dealer closer to home, but I prefer to go miles out of my way to trade with Family Ford. More

It couldn't have been better! We had the most positive experience possible at Family Ford in Enfield, with Walt Drenzek. He is so friendly and sincere , so knowledgeable and helpfu We had the most positive experience possible at Family Ford in Enfield, with Walt Drenzek. He is so friendly and sincere , so knowledgeable and helpful. He and his supervisor gave us a reasonable deal and we are very happy. I am looking forward to going over for a checkup when it is time. We will return to Walt for another car in the future, and we will highly recommend him and Family Ford to all our friends. More

excellent as always As usual, the visit went off with out a hitch! Even the coffee is good. Agnes identified herself when I made the appointment by phone, then followed t As usual, the visit went off with out a hitch! Even the coffee is good. Agnes identified herself when I made the appointment by phone, then followed through when I came in for the service. She even made some recomendations that helped me save some money, I will definitely recomend tis dealership to friends! More

First Service Appointment A always, support is excellent and vehicle and i are happy! Knowing all areas of the vehicle were checked, a mouse nest was found in the air filter, f A always, support is excellent and vehicle and i are happy! Knowing all areas of the vehicle were checked, a mouse nest was found in the air filter, filter required replacement. Just this check saved potential serious and costly engine damage! Good and Bad find! More

Very friendly and efficient service. I am totally satisfied with the service that i received during my oil change and tire rotation. The staff were very nice and well informed. The wait I am totally satisfied with the service that i received during my oil change and tire rotation. The staff were very nice and well informed. The waiting area was also very comfortable. More

there was no presure selling I fill that Bill was very helpful in getting me just what I wanted. Mr. McGowan went above and beyond to get be the right car at the right price. tha I fill that Bill was very helpful in getting me just what I wanted. Mr. McGowan went above and beyond to get be the right car at the right price. thank you Family Ford More

Service The female is always friendly and helpful. The man that wears glasses ignores the customers or greets you when you enter the service department. He is The female is always friendly and helpful. The man that wears glasses ignores the customers or greets you when you enter the service department. He is the first one that you see when you enter and doesn't even acknowledge you. The female always greets you. More

Bait and switch stopped in to look at vehicles, found a used truck that I liked. Asked sales person if I could look at it and the price of it. He came back out told m stopped in to look at vehicles, found a used truck that I liked. Asked sales person if I could look at it and the price of it. He came back out told me the price of it and I took it for a drive. I liked the truck, but when I came back with it he came right over to me as I parked it and said the price was 10,000.00 more then what he first told me. They were only willing to take off a small difference in the price. The owner was not around at this time to talk to. The salesperson just said you can try to talk to them but it will not get you anything. All he kept saying was it was a mistake.... what you don't make mistakes? I understand mistakes but I wonder if this was really a mistake, or just the old bait and switch. Since they did not even want to knock off to much in the price I say it was a bait and switch. I had talked to Gary first but he was busy when I asked a different sales person to look at truck. I did tell him I was working with Gary. I will not say this sales persons name but he was the one that told me the price. Gary was nice when I was talking to him. It is just a shame that they have a few bad people here that ruin the dealership. More

Efficient & Effective 5 stars! I have been going to Family Ford of Enfield for 8 years. They are always able to solve my problem and have even turned me away from making a 5 stars! I have been going to Family Ford of Enfield for 8 years. They are always able to solve my problem and have even turned me away from making an appointment when their assessment showed it wasn't needed. I trust their opinions and their service is affordable. I rely on them for all of my car's needs! More