Family Ford of Enfield

The folks @ FF - are just the best. It's always a pleasure to have service @ FF as the folks are always friendly and very accomodating and sooooo freiedly and helpful. I'd use then anyt It's always a pleasure to have service @ FF as the folks are always friendly and very accomodating and sooooo freiedly and helpful. I'd use then anytime. More

Excellant & profsessional Service Very friendly. Explained what needed to be done. In the past 40 years , I had dealings with many Ford dealers in CT & Florida and I would rate t Very friendly. Explained what needed to be done. In the past 40 years , I had dealings with many Ford dealers in CT & Florida and I would rate this dealer one of the best. More

A satisfying experience from start to finish! I came in to see a specific vehicle after researching it online. I was met at the door by Charles Johnson, who promptly got the keys to the vehicle so I came in to see a specific vehicle after researching it online. I was met at the door by Charles Johnson, who promptly got the keys to the vehicle so I could test drive it. After I returned, Charles and I worked out the numbers to make a deal. I do want to point out that, just like he says in the commercials, Mike Moriarity gave a very fair price for my trade-in. Dealing with Bob Fusaro in the Finance Department was fast and easy. Overall, I was impressed by the entire operation, but specifically I was put at ease by Charles' friendly and courteous demeanor. I will be going back to Charles within the next year to trade in my other vehicle! More

My first Ford and best service I have ever experienced! I have been leasing with Honda for the past 12 years and have dealt with many sales associates, but none of them come close to the experience I had at I have been leasing with Honda for the past 12 years and have dealt with many sales associates, but none of them come close to the experience I had at Family Ford of Enfield. I have always wanted a Ford Explorer and they made it happen for me! The sales manager, Brian, helped me to get out of my Honda lease by buying my vehicle so that I was able to lease a new 2018 Explorer. Brian was not like the many other sales managers that I have encountered. He was knowledgeable, kind, and professional. Alicia Riley was by far the best salesperson that I have worked with over the years! She was down to earth and made me feel 100% comfortable throughout the process and answered all of the questions that I had. From the minute I walked into her office and on our first test drive, I felt like I had known her for years. Many sales associates are all business, but Family Ford of Enfield make sure that their customers are comfortable and happy! More

"Professional & friendly service. " I bought a new 250 from Family Ford, Jorge Suarez went out of his way to make my experience so pleasurable that I went back and bought 2 pre-owned, Jo I bought a new 250 from Family Ford, Jorge Suarez went out of his way to make my experience so pleasurable that I went back and bought 2 pre-owned, Jorge is the best sales CAR sales person I have ever dealt with! hands down...... More

Professional & friendly service. I bought a pre-owned Ford Escape from Family Ford. Gary Craven was so helpful in showing me the technology & systems. He went out of his way to make I bought a pre-owned Ford Escape from Family Ford. Gary Craven was so helpful in showing me the technology & systems. He went out of his way to make my experience so pleasurable. More

My First Ford Ever My salesman was Charles Johnson. He was one of the friendliest, courteous, salesmen I ever met. Looking for a Ford, he'll hook you up. My salesman was Charles Johnson. He was one of the friendliest, courteous, salesmen I ever met. Looking for a Ford, he'll hook you up. More

Defective syncing unit Good customer service very professional and pleasant to work with very concerned on customer well being and inconvenience wile services were being per Good customer service very professional and pleasant to work with very concerned on customer well being and inconvenience wile services were being performed a++ rating More

Trouble was diagagnosed and fixed in less than 3 hours Very professional and well trained personal who explained the trouble my Escape was having and approximate time to repair and replace needed parts for Very professional and well trained personal who explained the trouble my Escape was having and approximate time to repair and replace needed parts for 100% fix. More

Service Dept The service dept staff are knowledgeable, flexible and accommodating! 7 years and counting! I can always get an appointment and count on all of the st The service dept staff are knowledgeable, flexible and accommodating! 7 years and counting! I can always get an appointment and count on all of the staff in service to address any concerns at any time! Thank you! More