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Family Ford of Enfield
Enfield, CT
1,664 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,664 reviews
August 30, 2019
Service on 8/19/2019 As usual , excellent service. "25 words Long" Is the stress of the renovations getting to everyone. plus losing your great Service manager. Even wit As usual , excellent service. "25 words Long" Is the stress of the renovations getting to everyone. plus losing your great Service manager. Even with the mess, you still have great service, so hang in there, the new dealership will be fantastic. Ken Brown gets my vote for the new service manager. More
by Emo
Employees Worked With
Ken Brown
August 19, 2019
Superb and reliable servicing Yet again, Family Ford of Enfield has taken care of my car problems. I have been using their service department for over 10 years and have not been di Yet again, Family Ford of Enfield has taken care of my car problems. I have been using their service department for over 10 years and have not been dissatisfied with work done on my Ford or Volvo. Family Ford always helps me understand my car problem, provides me with higher and lower cost options to fix the issue, and always completes the job exceeding all expectations. Thank you Family Ford! More
by Crystal123
August 14, 2019
Excellent service The service department is very friendly and helpful. I thought I needed new brakes, but they assured me my brakes were still good. I appreciated the The service department is very friendly and helpful. I thought I needed new brakes, but they assured me my brakes were still good. I appreciated their not doing expensive work when I didn't need it. More
by Sheila
Employees Worked With
Steve Archambault
August 02, 2019
Replaced turbocharger and secondary oil cooler on F350 Diese Service tech did a good job with a difficult task - oil was in coolant system due to oil cooler failure. Took a long time and several flushes to get Service tech did a good job with a difficult task - oil was in coolant system due to oil cooler failure. Took a long time and several flushes to get oil out. Thanks More
by Family4682+
Employees Worked With
Steve Archambault
July 24, 2019
Service The staff are fantastic. I can take my Edge to any Ford dealership but I drive 45 minutes to Enfield. I would recommend bringing your vehicle to Fami The staff are fantastic. I can take my Edge to any Ford dealership but I drive 45 minutes to Enfield. I would recommend bringing your vehicle to Famiky Ford of Enfield. More
by John k
Employees Worked With
Greg Larouche, Steve Archambault
July 21, 2019
A/C inoperative The Diagnosis of A/C was promptly done, it was determined to be bad compressor. Had to order , Work was complete next day. Received a ride home. The Diagnosis of A/C was promptly done, it was determined to be bad compressor. Had to order , Work was complete next day. Received a ride home. More
by Yooper
Employees Worked With
Ken Brown
July 19, 2019
great service department The service department is very organized, helpful and informative. They make the whole experience easy and comfortable. I also appreciate the reminder The service department is very organized, helpful and informative. They make the whole experience easy and comfortable. I also appreciate the reminders I receive in the mail of any service my vehicle is due for. Great service department! I highly recommend Family Ford of Enfield!!! More
by jennyP
Employees Worked With
Steve Archambault
July 12, 2019
Uninterested - couldn’t find a Ford Expedition to show us We were told that they could not find the keys to show us the Ford Expedition. They are going through renovations and obviously not at their best beca We were told that they could not find the keys to show us the Ford Expedition. They are going through renovations and obviously not at their best because of this. Still they should have been able to do better. Will be going to another Ford dealer. Extremely disappointing More
by Cettenurb
Employees Worked With
Idk
June 05, 2019
GREAT CUSTOMER SERVICE & WORKMANSHIP Had my Mustang towed in and it was looked at & diagnosed within the hour. Greg the Service Advisor was helpful & knowledgeble. I never had to call for Had my Mustang towed in and it was looked at & diagnosed within the hour. Greg the Service Advisor was helpful & knowledgeble. I never had to call for a status as they kept me informed. The issue was getting the parts which is a Ford issue and not a Family Ford issue as they did look all over the area. Great job by the techs and staff. I Will Be Back More
by pilatti1
Employees Worked With
Steve Archambault
June 01, 2019
Excellent customer service!! I always get great service when I go to Enfield Family Ford. The service department employees are very helpful and pleasant. Ken Brown helped me set I always get great service when I go to Enfield Family Ford. The service department employees are very helpful and pleasant. Ken Brown helped me set up my new service online account. Ken is wonderful to deal with!! More
by Any
Employees Worked With
Ken Brown
