Falmouth Toyota - Service Center

A great expericence This dealership proved to be a great experience not only in shopping for a new lease but offering me suggestions on parting with my wife's vehicle as This dealership proved to be a great experience not only in shopping for a new lease but offering me suggestions on parting with my wife's vehicle as well. Now I just had my first service and that experience too was a proven winner. I was hesitant in the beginning to travel from Orleans to Falmouth to search out a dealer but I now know this is the place to do business with in all aspects. Truly a great dealership. More

A+ Service in all Respects I usually never go to the dealership for service on my car because they can be pricey. I needed some routine maintenance on my nine year-old Highlande I usually never go to the dealership for service on my car because they can be pricey. I needed some routine maintenance on my nine year-old Highlander and found that Falmouth Toyota had the best price for the labor and parts (had to get a timing belt and water pump replaced). First of all, I went to the dealership (recently remodeled) and it was extremely clean and pleasant. The seamlessness of dropping off the car surprised me (in a positive way!) and then I even got shuttle service to work. The work was quick and I got a call later in the morning to let me know it was finished. The next day, I noticed some issues with my dummy lights coming on. I called Falmouth Toyota (assuming it had to do with the service I just had completed) and they told me to bring it in at my earliest convenience. I took it in that day and they immediately gave me a rental car (from their lot). I got a call the next day revealing the issue(s) were completely unrelated to the maintenance done. The technician, Townsend, was extremely friendly and detailed with what needed to be done. The issue required my car being in the shop for over a week, but Falmouth Toyota gladly let me keep the rental free of charge. The main thing that stuck out to me about my experience with Falmouth Toyota was how incredibly friendly EVERYONE (and I mean everyone I encountered) was. I've been living on the Cape for almost three years (originally from the southeast) and these are by far the nicest service people I have ever encountered here. They take the time to make the customer feel important and respected, they are reasonable with their prices, and they do good work. I grew up in a family that knows a lot about automobiles and I can say that I believe the mechanics at Falmouth Toyota make the grade. From now on, I think I am going to take my Highlander to their shop for anything that needs to be done and you should, too! More

Busy Shop - Great quality work You need an appointment for this Service Center. They have a big following, since the quality of their service is top notch. We plan to have our Lex You need an appointment for this Service Center. They have a big following, since the quality of their service is top notch. We plan to have our Lexus serviced there regularly. More

over all service Has to be one of the Best Dealers in the northeast, I have been coming here for 16yrs and never had a problem, great staff and service. Has to be one of the Best Dealers in the northeast, I have been coming here for 16yrs and never had a problem, great staff and service. More

excellent service!!!! So happy with timely response to my call and excellent service I received the day before Thanksgiving. Will return happily. Will try to schedule routi So happy with timely response to my call and excellent service I received the day before Thanksgiving. Will return happily. Will try to schedule routine maintenance with Falmouth Toyota from now on More

Service staff The service staff were great. Got my car in right away and explained everything. While I was waiting, I was approached by at least 3 other staff, inqu The service staff were great. Got my car in right away and explained everything. While I was waiting, I was approached by at least 3 other staff, inquiring whether I was being helped. The customer area is stocked with snacks and beverages. All and all, a pleasant experience. I would recommend Falmouth Toyota. More

Painless Service Visits! I purchased my car and have all of my service done at Falmouth Toyota. They always take excellent care of me and my car! I was in recently for schedul I purchased my car and have all of my service done at Falmouth Toyota. They always take excellent care of me and my car! I was in recently for scheduled maintenance and while I had hoped to get away with a basic oil change, I found that more work was needed. The information and costs were well-explained to me and I appreciated that the work could be done immediately as opposed to having to schedule another appointment. I left spending more than planned, but confident that my car was in good shape and up to date. The new service area is wonderful! More

Best dealership I've ever had I have purchased 4 of my last 5 cars from Falmouth Toyota. I think their sales and service teams are phenomenal. They are fair, courteous and always I have purchased 4 of my last 5 cars from Falmouth Toyota. I think their sales and service teams are phenomenal. They are fair, courteous and always seem to be in a good mood! More

As usual, superb service. Really enjoyed using the new valet service center at Falmouth Toyota. It was so easy ! Appreciated knowing that , in the future, there will be servi Really enjoyed using the new valet service center at Falmouth Toyota. It was so easy ! Appreciated knowing that , in the future, there will be service bays dedicated to Inspection Stickers and Tire Rotation. More

The best customer service operation. I have never had a better customer service experience with any organization over the past dozen years and six vehicles purchased over that time frame. I have never had a better customer service experience with any organization over the past dozen years and six vehicles purchased over that time frame. More