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Falmouth Toyota

Buzzards Bay, MA

4.9
1,910 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership. Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come. Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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290 MacArthur Blvd

Buzzards Bay, MA

02532

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Showing 1,910 reviews

March 10, 2023

A great experience. No high pressure just listen to what we wanted and provided that. More

by Frank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John O'Keeffe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Nascarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Falmouth Toyota responded

Thank you for your review and business Frank! We really appreciate your support.

February 16, 2023

Dealership staff and my sales rep Jeff Cummings provided outstanding service from my initial phone inquiry until day I picked vehicle up. Falmouth Toyota staff allowed me to purchase vehicle on line prior t More

by smp0312
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John O'Keeffe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Cummings
Feb 28, 2023 -

Falmouth Toyota responded

Thank you for your business and review. We really appreciate your support!

January 19, 2023

Townsend and his manager were very helpful However they didn’t have the model of vehicle we needed. Highlander hybrid. More

by mecusick
Recommend Dealer
Yes
Employees Worked With
Tom Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Townsend Wells
Feb 03, 2023 -

Falmouth Toyota responded

Thank you for giving us a chance to earn your business. We are sorry we didn't have the vehicle you were looking for at this time.

Feb 03, 2023 -

mecusick responded

Understand not your fault. Supplier issues. We will be having our new Toyota serviced at your dealership.

January 09, 2023

Friendly honest and very helpful in determining what is best for me. Ken Collins was knowledgeable and explained details of a lease purchase as did the business Mgr. So far very satisfied More

by Ecolejr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Collings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Falmouth Toyota responded

Thank you for your business and review. We really appreciate your business!

December 31, 2022

The entire Falmouth Toyota team, especially sales, finance, & service, was patient, pleasant, and helpful through every step of the leasing process. In contrast to the traditional us vs. them encou More

by Margaret
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John O'Keeffe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Signs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Ditmars
Jan 06, 2023 -

Falmouth Toyota responded

Thank you for your business and review Margaret. We really appreciate your support!

December 19, 2022

I was very pleased with my salesman, Justin Halstead. He gave me some time every time I came in to the dealership to check on the arrival date of my new truck. He was always able to answer my many questi More

by thomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Falmouth Toyota responded

Thank you for your review Thomas. We really appreciate your support!

December 17, 2022

My husband and I were very pleased with how our car purchase was handled, from the initial web site visit, the follow-up from sales on possible candidate vehicles, and then finally visiting the show r More

by PriusGirl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Springer
Dec 20, 2022 -

Falmouth Toyota responded

Thank you for your review. We really appreciate your support!

December 12, 2022

The Murphy and Toyota family continue their tradition of excellence through attentive customer service, attention to details, and a professional but non-pressurized atmosphere. A welcome experience given t More

by Paul T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Bourgeois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Neves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Paul T responded

Thanks!

Dec 12, 2022 -

Falmouth Toyota responded

Thank you for your business and review Paul. We really appreciate your support!

December 09, 2022

I did not buy my new 2019 Highlander here but have had it serviced here since day 1.I have just recently bought out my lease at Falmouth Toyota there are always friendly and courteous in the service dept and More

by Ford Pride
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike O'Neil
Dec 12, 2022 -

Falmouth Toyota responded

Thank you for your business and review. We really appreciate your support!

December 03, 2022

I've been using them for years. They are the best! No one is better than Ronnie! More

by Dan B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Sjahfiedin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Neves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Cavicchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorina Thackston
Dec 12, 2022 -

Falmouth Toyota responded

Thank you for your business and review Dan. We really appreciate your support!

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