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Falmouth Toyota
Buzzards Bay, MA
1,910 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,910 reviews
May 16, 2023
I received the email on a Friday evening, which includes recent additions to the Falmouth Toyota lot. I saw the 2012 Venza for a reasonable price. I contacted their Online Sales agent, Derek, to schedule a recent additions to the Falmouth Toyota lot. I saw the 2012 Venza for a reasonable price. I contacted their Online Sales agent, Derek, to schedule a test drive on Monday. Derek responded early Sunday morning asking what time would be best. Derek set a 1pm meeting with Maria. After the test drive I was convinced that it was a good value. Maria convinced me to leave a deposit. I had brought $1k in cash to show my commitment. As a USED car over 10yrs, there were not a lot of opportunities for bank loans. The Finance Mgr worked the numbers. A 4yr loan, less than 10% interest with a substantial down payment. They coordinated with my Insurance Agent and sent a Runner with my military DD214 documents and had VETERANS plates in three (3) days. I now have over 600 miles and waited a few weeks before posting this feedback. There were zero negotiations regarding the price. Truth be told, it was a reasonable price. I did take a 2nd test drive before signing papers. Needed to see if the 110lb Giant Schnauzer fit. Maria was very helpful in getting a trailer hitch mounted as part of the purchase for my Ebike rack. Connected with Mike on that matter via email. Texting with Maria was convenient and helped keep the process on track. Thanks Matt Murphy for a good team effort. More
by papabear57
May 13, 2023
Falmouth Toyota has been our favorite dealership since 1988! We have always had a positive experience with both the sales and service departments. Great staff that you can trust!! Thank you Peter Cavic 1988! We have always had a positive experience with both the sales and service departments. Great staff that you can trust!! Thank you Peter Cavicchi for all of your help with our purchase More
by KB
May 12, 2023
Thank you to Ken Collings, John O'Keefe, and Falmouth Toyota for the positive experience I had purchasing my Toyota Corolla. They were helpful in explaining things, presenting options, and so organized w Toyota for the positive experience I had purchasing my Toyota Corolla. They were helpful in explaining things, presenting options, and so organized with all paper work. I never felt any pressure. I am grateful for all their assistance. The service department did a great job readying the car. Thanks to all. More
by patonsurrey
Employees Worked With
May 12, 2023
My husband bought the 4 Runner, and we were so pleased from start finish. David was excellent, and we couldn't have higher praise for Falmouth Toyota. from start finish. David was excellent, and we couldn't have higher praise for Falmouth Toyota. More
by brwstr
Employees Worked With
David Digravio
May 10, 2023
Over the course of my last 3 or 4 visits. I've received nothing but exceptional service from Lorina. She's always polite, easy to talk to and always greets me with a smile. She explains every I've received nothing but exceptional service from Lorina. She's always polite, easy to talk to and always greets me with a smile. She explains everything thoroughly and is just all around extremely pleasant. Out of the all the service department people, she is my absolute favorite. My last service, I had my 3 year old daughter with me, and she gave my daughters stickers, high fives and really brought a smile to my daughters face. Every time I need my car serviced, Lorina has just been wonderful to deal with. I cannot say enough positive things about Lorina. More
by bostonbruins8703
Employees Worked With
Lorina Thackston
May 08, 2023
Awesome dealership to deal with. Always professional and friendly staff. Quick and easy process. My third vehicle purchased at this dealership. Always professional and friendly staff. Quick and easy process. My third vehicle purchased at this dealership. More
by Wjcuozzo
Employees Worked With
May 05, 2023
I am so happy with the excellent service I have always received with Falmouth Toyota. I will continue to use them and recommend them to family and friends. received with Falmouth Toyota. I will continue to use them and recommend them to family and friends. More
by flaherty73
April 30, 2023
Very professional and great service Brian was easy to deal with and appreciated his attention to our needs with our trades. deal with and appreciated his attention to our needs with our trades. More
by jmdoherty44
Employees Worked With
April 12, 2023
My wife Cindy and I purchased two vehicles in three months from Ronnie Sjahfiedin. No pressure very accommodating always respected our questions and at times our indecisiveness. Cindy had her mind set months from Ronnie Sjahfiedin. No pressure very accommodating always respected our questions and at times our indecisiveness. Cindy had her mind set on a new Rav 4 Hybrid and Ronnie did not try to sell her what was available. He paid attention to every detail Cindy requested. I recently purchased a Certified Used Car from Ronnie and the transaction was flawless. He made sure the 3 year old Sienna looked like it had just rolled off the assembly line. More
by macdonajk
April 10, 2023
Service center at Falmouth and sales at Falmouth Toyota is better than any other dealership I have gone to. is better than any other dealership I have gone to. More
by JE
