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Falcone Automotive

Indianapolis, IN

4.9
2,182 Reviews
Anyone can sell you a new car. And if a new car is all you want, then you have lots of dealerships to choose from. But at Falcone Automotive, I want to build relationships. After four decades in the vehicle business, I know there is no substitute for customer service. You expect it. You deserve it. And that's what we are going to give you. You can count on it. Why? Because that's my name on the door. Bob Falcone President/CEO Falcone Automotive Falconevss.com
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1930 W 16th St

Indianapolis, IN

46202

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Showing 2,182 reviews

February 18, 2016

16th Bday a success thanks to Falcone! I hate to admit it but I am a frequent car shopper/buyer, however this was my 1st with Falcone. I spotted a Jetta on-line and my experience from the More

by MichaelWatkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angie Aldridge, Bob Falcone, Darcy Falcone, Tiffany Compton
Feb 19, 2016 -

Falcone Automotive responded

Thank you for the wonderful review. I am so happy to hear that our staff and your family pulled off this wonderful surprise for your daughter’s 16th birthday. This will definitely be one to remember! We hope to work with you in the future! Thanks again for letting us be a part of your daughter’s SWEET 16.

February 18, 2016

Awesome people! They were great to work with! I have high expectations anyway since I've been in the car business for 10+ yrs. Started by seeing the car on Autotrad More

by xcpag95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Falcone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2016 -

Falcone Automotive responded

WOW! Thank you for such a great review! We really appreciate the great feedback. Reviews like yours are the ones that help our dealership grow in so many ways. I am happy that Angie got back with you immediately and worked with you online before you made the three hour drive here. We strive to have excellent customer service here at Falcone Automotive. Thank you again. We look forward to working with you in the future!

February 15, 2016

Great Service! My boyfriend had an issue with his car and Brady did an excellent job of getting an appointment scheduled in a timely manner and the fix didn't take l More

by JEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2016 -

Falcone Automotive responded

I am very happy to hear that Brady took care of the problem in a timely manner! We care about customer service here at Falcone Automotive, and we strive for our customers to have nothing but a great experience while at the dealership! Thanks for the great review!

February 13, 2016

Pleasant Experience I needed a new key made for my Subaru. Brady O'Cull was great to work with, even finding someone to have the key cut there in the service department More

by RMR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2016 -

Falcone Automotive responded

Thanks for such an awesome review! I am glad that we were able to save you from another trip and you got everything done in one stop. I will pass the word on the Brady that you were very happy with his services. That is our goal to make sure everyone is comfortable and relaxed while waiting on their car, so thank you! Thanks again for the great review.

February 13, 2016

Excellent and reliable service! The service at Falcone Saab is superb! They clearly explain and estimate the service and costs accurately and the service is complete the first time. More

by Tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bert Nickelsberg
Feb 17, 2016 -

Falcone Automotive responded

Wow! Thank you for such a great review and recommendation to others! We look forward to servicing your vehicle in the future!

February 12, 2016

Great Service Each time I have taken my car in for service I was in and out in about an hour. My car was always returned clean!! Great experience. Wouldn't service More

by NateBammann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Falcone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Compton
Feb 12, 2016 -

Falcone Automotive responded

Thank you for this great review! I am happy to hear that we have a faithful, forever customer in you. People like you and reviews like this are what help our dealership grow in so many ways! Thanks again!

February 11, 2016

Always a wonderful experience I've taken my Jetta in for service several times, and I'm always amazed by staff there. Brady is very friendly and helpful, and he is always more than More

by alcoots
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Pacey
Feb 12, 2016 -

Falcone Automotive responded

Thank you for such a wonderful review! I will make sure I pass the word along to Brady, I am sure he will appreciate this. We cannot wait to service your vehicle in the future! Thanks so much again!

February 10, 2016

Friendly, Convenient and Efficient Falcone's Saab service exceeds my expectations by listening to my repair issues and solving them on the first visit. Brady O'Cull is always patient wi More

by stillsaabn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2016 -

Falcone Automotive responded

Thank you for such a wonderful review! I am happy to hear that your car was fixed in the same visit which you came to the dealership. We make sure here at Falcone Automotive that our service administrators are knowledgeable on all the services needed for peoples vehicles. They are always going to classes to make sure that they are up with the times! I will make sure I pass the word along to Brady, he will be pleased to hear this great review! Thank you again for taking time out of your day to post on our page!! Much appreciated!

February 09, 2016

Quick and painless. I have driven a subaru forrester for 10 years, best car by far I have ever driven. My mechanic offered to buy my forrester and I knew immediately I w More

by Lynn123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Lloyd
Feb 10, 2016 -

Falcone Automotive responded

Wow!! Thank you for this wonderful review!! I will definitely pass the good word along to Steve and Jon. We strive for perfection in customer service here at Falcone Automotive. I am happy to hear that you were able to get your new Crosstrek the day you called! Thank you again for this wonderful review. We look forward to assisting you and your new vehicle in the future!

February 05, 2016

Service One of the best service centers I have dealt with. They are wonderful!!! They always take such good care of me and my vehicle. I would recommend them More

by Bimwilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelby Lee-York
Feb 09, 2016 -

Falcone Automotive responded

Thank you very much for this review, we really appreciate it!! It is our job to make sure customers leave our dealership happy and satisfied. Thank you again!