Fairway Ford

Experienced salesman makes buying new car easy. My 5 star rating is based on the experience that I had in purchasing a new car and dealing with the staff. This was the first car that I had purchase My 5 star rating is based on the experience that I had in purchasing a new car and dealing with the staff. This was the first car that I had purchased in over 12 years and I had a lot of apprehension. Fairway Ford made the process easy and all were very professional. I am enjoying my car and am happy that I chose a Ford with a dealership that is well known and established. More

Helpful Sales team! The sales team at Fairway Ford was very helpful and friendly. It took a while but I felt like they did their best to get me into the truck I wanted at The sales team at Fairway Ford was very helpful and friendly. It took a while but I felt like they did their best to get me into the truck I wanted at the price I needed. They do their best to work with their lenders to get you the best finance rate when you have less than stellar credit or enough credit history. More

Sales team misleads, and management refuses to make amends At the start of my first lease through Fairway Ford, the sales manager, Michael Vinson, who guided me through the process gave me a few pieces of info At the start of my first lease through Fairway Ford, the sales manager, Michael Vinson, who guided me through the process gave me a few pieces of information that I later learned were untrue: (1) "There is no leasing company." I clarified by asking whether this meant that all their leases were internal, and he confirmed that they were. They're not. (2) "You'll never need to buy tires for this car." He told me this as he was handing me the coupon book for my maintenance agreement. You can imagine my surprise when I brought the car in a couple years later with worn out tires and discovered that they were charging me for the new ones. (3) "Overage miles are $0.15 per mile, but you only pay that if you walk away. If you sign up for a new lease, they usually waive that for you." He went on to talk me into upgrading to WearCare, to cover any repairs that might be needed. "Do you plan to keep leasing?" he asked. Then with WearCare, he explained, I wouldn't have to worry about any fees at the end of my lease. The first two times I learned that what Michael told me was wrong, I let it go, willing to assume that he meant well and must have been mistaken. But, each "mistake" has been significantly more expensive than the last. The overage fees came up two days after I'd upgraded to a new lease (September 11th of this year). The salesman for this new lease (not Michael) texted me (on September 13th) and told me that "the new car deal isn't complete without closing out the old car," which meant paying overage fees and wear and tear, which Fairway's employee, Michael, had specifically told me not to worry about. This new salesman pressured me to pay these fees within the next couple of days, even though I had not yet received the inspection report detailing what repairs the wear and care fees included. I went up the chain and ended up talking with Foster McKissick (who I was later told was the owner) the next day (September 14th). I explained that their salesman had put me in a bind by setting me up to be completely shocked by thousands of dollars in charges. He was completely unapologetic and unwilling to take responsibility for his employee's screw up. I told Foster that the salesman on the new lease had let me know that the deal was not finalized until these fees were paid, and that I did not want to move forward under these terms: I told him to stop the deal. The next day Foster called me back and told me that the deal had been finalized. More

A service-oriented, customer-minded dealership I went to 15 dealers looking for a truck. I wanted low(ish) miles, a truck not over 10 years old, and something less than $8000... which I realized w I went to 15 dealers looking for a truck. I wanted low(ish) miles, a truck not over 10 years old, and something less than $8000... which I realized was hard to come by. I left a printed-out paper with my wishes at all the dealerships I visited. (Nobody had anything in stock at the time.) I never got a call from one single dealer - except Fairway Ford. A hungry young salesman (Eric) called me the very day a truck came in that fit the bill. Sales service - A+. In the first week, I had a problem. I called the service department to get help. Their manager (Fred) called me back very promptly. MORE than helpful. Great attitude, great care, and told me that even though I had purchased it "as is" (which I indeed did), he would do everything in his power to make it good. They fixed me right up. VERY professional, VERY much wanting to do whatever they could to help me. Service dept - A+ I've never dealt with a dealer before - I've always bought on-line, craigslist, that sort of thing. I am now SOLD. I've signed up for them to do my on-going maintenance, another thing I've never done before. Why? Because I TRUST them and know I'll get quality care with no run-around. At the advice of their financial guy (Joe), I got an extended warranty and am so glad I did. (By the way, their financial package was better than every other one I could find!) I HIGHLY recommend. More

Great Car Buying Experience This is the second vehicle I have purchased from this dealership. Hugh and Mike made this a great experience! Very professional and answered all of m This is the second vehicle I have purchased from this dealership. Hugh and Mike made this a great experience! Very professional and answered all of my questions. Seemed to really care about about my needs as a buyer. First rate service from these two. I will be back when my lease is up! More

I'm not an xxxxxx So I worked out a deal and drove a loner home. My car was to arrive the next morning. Turned out neither my wife or 8yr old son liked the car. So b So I worked out a deal and drove a loner home. My car was to arrive the next morning. Turned out neither my wife or 8yr old son liked the car. So be it. I inform the sales Rep that night that I would be looking at another car the next day. If all didn't work out there then we would go with the car they set me up with. Well, that didn't go over well. I got called a liar, xxxxxxx, and then my wife got brought into it. These guys are pushy as well. They consistently told me what I needed to do, when and how. I will never go hear again. I would never reccomend this place to anyone either. If you're in the area go to Benson and ask for Steve. More

Poor Service including damage to the car, and bad advice. Have had two experiences with this group where I got my Subaru back in worse shape then I gave it to them in. Once was for warranty service on the ra Have had two experiences with this group where I got my Subaru back in worse shape then I gave it to them in. Once was for warranty service on the radio. Once on this latest passenger side airbag recall. Both times they damaged the dash as they took it out and reinstalled it. And the damage they did was obvious. They just ignored what they did and hoped we wouldn't see it. And they refuse to make it good. Also got some dangerous advice from the service advisor who allowed us to drive the car off the lot with the Airbag light on not knowing that if the sensor was bad that the airbags would not deploy in an accident. Won't but another car there. Won't take my car there for Service. Buyer beware!!!! More

Poor service for minorities I went to this dealership a couple of times - as did some of my friends (also minorities) - and we got poor service each time. I was ignored and/or t I went to this dealership a couple of times - as did some of my friends (also minorities) - and we got poor service each time. I was ignored and/or treated rudely or curtly by the service people. However, I noticed they treated the white customers differently and better. I don't know, maybe the service people were having a bad day or something, or maybe they just have their own favorite 'kinds." Whatever their deal is, I ain't coming back. More

Service appoitment I took my Outback in for a 12.000 mile checkup. They did the oil change, tire rotation and system check and I was out of the dealership in less than 1 I took my Outback in for a 12.000 mile checkup. They did the oil change, tire rotation and system check and I was out of the dealership in less than 1 hour. Very satisfied. More

Poor service and mechanic work Had my 2004 F150 in to have them replace some parts that you would think they could handle. Worst decision I ever made. I brought them my truck with p Had my 2004 F150 in to have them replace some parts that you would think they could handle. Worst decision I ever made. I brought them my truck with parts that every forum I read said the 5.4 3v had issues with. All they had to do is install the parts change oil filter and add oil. I got the call your truck is running fine come pick it up. Well I did didn't get home truck broke down on the way home. Before I picked it up I was told that the shop manager drove it after the parts were installed. He drove it down the highway no issues. Strange I drove down the same highway only made it passed one exit turned off on the next exit motor started knocking and check engine light came on motor shut down. It was only 3 miles from the dealership. I called them telling what happened they had to tow it back. Well of course they waited one full day to look at it. I get a call they couldn't find nothing wrong. I said did you let it warm up. After that now they said oh we see what you meant. I HAD TO TELL THEM HOW TO TROUBLE SHOOT MY ON VEHICLE. So to make a long story short my truck hasnt ran right since now they telling me I need I new engine which they messed up. I suggest if you want to buy or get your car or truck serviced go somewhere else. More