Fairway Ford Inc

Sales and Service Great sales force will do anything in there power to get truck you want.Service is the best in town. Fairway Ford is the only place I buy & service my Great sales force will do anything in there power to get truck you want.Service is the best in town. Fairway Ford is the only place I buy & service my autos. More

2016 Fusion We have purchased many new vehicles, but I will say that Fairway Ford takes customer service very seriously. Our salesperson Tommy says he has been w We have purchased many new vehicles, but I will say that Fairway Ford takes customer service very seriously. Our salesperson Tommy says he has been with them for over 30 years. There wasn't any pressure or anything. He answered all of our questions and we were all finished up in about an hour and a half. My wife and I couldn't believe it! We are very pleased with our Fusion, my wife likes the camera and the bluetooth system the best. We will certainly recommend Fairway Ford to anyone. More

Best Sales person I ever met. Alex Gregory sold me a Mustang of my dreams. He was very polite, courteous, and knew more than I expected, from a sales person. He got me the financin Alex Gregory sold me a Mustang of my dreams. He was very polite, courteous, and knew more than I expected, from a sales person. He got me the financing I wanted, at a great interest rate. He knew all the extras available for my car. I am very pleased with my new Mustang, and the way my purchase was handled. I'll never buy another new car at any other Dealership other than Fairway Ford in Burgaw, N.C. Thanks Alex Gregory for your professional salesmanship. More

discrimated against Worst experience would not return even if they paid me. My husband was going to buy me a mustang. Alex one of the sales members had enough nerve to Worst experience would not return even if they paid me. My husband was going to buy me a mustang. Alex one of the sales members had enough nerve to tell my husband he could not buy a car for me because if the bank knew he bought a car and I was going to drive it. The bank would repo it and fairway would have to buy back. They also tried to charge an outragous interest rate and he has good credit. Since when does a bank care who is driving the car? As long as you pay the loan they don't care who drives it. We have insurance that's who cares who drives it not the bank. Apparently fairway has a problem with women driving there cars and do not need the sales. Talk about discrimination I feel very discrimated against being that I'm the women that would have drove it. Do not shop at fairway ford. I will be telling everyone not to shop there and I will never step foot on there lot again. More

Great customer service; I am so impressed with the experience I had at Fairway Ford! The salesman, Hugh, was incredibly sincere and honest. I gave this rating, because I have had so many negative expe experience I had at Fairway Ford! The salesman, Hugh, was incredibly sincere and honest. I gave this rating, because I have had so many negative experiences buying cars and I would like others to know of Fairway Ford's excellent service. More

Great customer service and the friendliest staff around. I will never shop at any other Ford dealership. The salesman was sincere and understood my needs and wants in a vehicle. I will never shop at any other Ford dealership. The salesman was sincere and understood my needs and wants in a vehicle. More

Took a 2005 Ford vehicle for service and a recall. Walt look at the car and commented on repairs, how they would be subcontracted and the duration. The wife and I agreed to their subcontracting for the bod look at the car and commented on repairs, how they would be subcontracted and the duration. The wife and I agreed to their subcontracting for the body work (paint) and nick in windshield. Walt suggested I contact my insurance company to pay for the nick repair on the windshield and then contact him for confirmation. I did as suggested and when I called the service dept. Chris answered the phone and I explained who I was and why I was calling. He replied that they don'y do that and that the window would have to be replaced. I asked for Walt who told me he heard our conversation and that Chris was right, I asked him why he told us differently to which he recanted. So I called the GM, Hugh Highsmith, the first question he asked me was "Did you buy your car from us?" to which I replied "no" he then said he would see about the windshield issue and call me back. About five minutes later I did get the return call and was told by Hugh Highsmith that he was obligated to fix the recall but other that that I could come and get the car. When I arrived I went to talk to Hugh, he told me "I don't care to here it and the best thing you can is get your car and leave because I don't want your business". I left and want to make sure that it's well know this is just as it seems a car dealer that really only cares about his interest and not the customer. More