Fairway Ford, Inc.

This review is not a reflection of our salesperson. Luke was excellent. He was attentive, knowledgeable, and clearly committed to great customer service. When we were browsing the lot, he even made the Luke was excellent. He was attentive, knowledgeable, and clearly committed to great customer service. When we were browsing the lot, he even made the effort to quickly catch up with us, which we really appreciated. The overall dealership experience, however, needs improvement. On the day of pickup, several employees were sitting on their phones, and no one acknowledged or offered assistance. I stood in the middle of the showroom for about 20 minutes waiting for Luke. While I understood his delay since he communicated about traffic, being completely ignored for that long was disappointing, especially on a busy Saturday. The buying process itself was quick and efficient, taking less than an hour to finalize. But the lack of attentiveness from the rest of the staff stood out. When I asked if anyone had seen Luke, there was confusion, which added to the impression of disorganization. Luke made the experience worthwhile, but the dealership as a whole could improve its customer engagement. More

I went to buy a used vehicle, and it was the most painful process they could possibly make it. It took an hour and a half just to get paper work started for the vehicle, then they tried to sell me a warranty process they could possibly make it. It took an hour and a half just to get paper work started for the vehicle, then they tried to sell me a warranty that would have doubled the price of the vehicle. Went and got a check from my bank, and when I came back to drop it off, they acted like they had no clue who I was. On top of that, my vehicle had not been serviced since it had been there, so I waited 3 days for it to be ready. The day after I bought the car, I got a call from someone who told me I needed to come sign the check. This wouldn't be a huge deal, but I had asked when I dropped the check off if I needed to sign it, and I was told no. I went to the dealership the day after they called me, under the impression my car would be ready for me (I had talked to my salesman and he said it was). I got to the dealership, and not only was the car not ready, but they had locked my check up, and couldn't unlock the safe, so I had drove to the dealership for nothing. The only positives is that they made it right by filling up my tank for driving up there again, and they delivered my car and the check for me to sign as I work full time and wouldn't have had the time to get my car until the next week. My salesman was nice and helpful, but with all these issues and clear communication issues, I honestly wouldn't come here again. More

Everyone we met was kind and fair. Our Sales Associate, Luke, did a great job! Our Sales Associate, Luke, did a great job! More

I had an amazing experience at Fairway Ford, and I have to give a huge shoutout to Mr. Rick! I originally found the Bronco I wanted on their website and reached out by text. The communication was smooth to give a huge shoutout to Mr. Rick! I originally found the Bronco I wanted on their website and reached out by text. The communication was smooth from the very beginning—everything was handled through messaging, which made the process so easy and stress-free. I told them I wanted to test drive it, and when I say that drive was smooth… I was already impressed. When I arrived the next day, I was paired with Mr. Rick—and honestly, that was the best decision they could’ve made. Yes, this is his job, but what he gave me went far beyond customer service. The experience felt personal. He’s not just a great salesman—he’s an incredible person with an inspiring story. There was absolutely no pressure at any point. Mr. Rick gave me space when I needed to make a phone call and think things through. That meant a lot. Everything was done on my terms, and I truly felt respected throughout the entire process. What really stood out to me was his attention to detail. Before I even noticed anything, Mr. Rick caught an issue with the Ford Bronco I was purchasing. He immediately brought it to his manager and made sure it was fixed before I finalized everything. That level of care says everything. From start to finish, the entire team made this a smooth, no-pressure, top-notch experience. I’ll definitely be back when it’s time for my next vehicle. If you’re going to Fairway Ford—ask for Mr. Rick. Trust me. More

I was very pleased with my salesperson, Wes Barnes. He was a great communicator and never pushy. Good inventory. Levi, the finance man, was also very sharp and helpful. He was a great communicator and never pushy. Good inventory. Levi, the finance man, was also very sharp and helpful. More

Had a really great experience with Diego! I would buy again and again from him! I would buy again and again from him! More

Very professional staff. Paperwork process quick and easy. Salesman attentive and responsive. Great esperience overall. Paperwork process quick and easy. Salesman attentive and responsive. Great esperience overall. More

They had a great staff. Not only was our salesman respectful but the other workers were helpful. Not only was our salesman respectful but the other workers were helpful. More

Reliable, easy to work with, informative. They know their product. And you can't beat a Subaru for comfort, safety and class. They know their product. And you can't beat a Subaru for comfort, safety and class. More

Amazing Helpful and nice! George Witts was awesome to work with! The dealship was very professional. You weren't treated like a number on one of these new showroom floors George Witts was awesome to work with! The dealship was very professional. You weren't treated like a number on one of these new showroom floors More