Fairway Ford, Inc.

salesman was well versed in the cars features/value points Courteous service, no pressure, understanding of all the cars features/function and value points. Salesman was eager to please and seemed to want my b Courteous service, no pressure, understanding of all the cars features/function and value points. Salesman was eager to please and seemed to want my business while trying to get us the best price for our budget. More

Truck Service and Warranty Work Very professional work and service. Just hope Ford Engineering gets a solution to my issue in a timely manner. Hard to believe Ford Engineers had know Very professional work and service. Just hope Ford Engineering gets a solution to my issue in a timely manner. Hard to believe Ford Engineers had known the issues but doesn’t have solution ready. This is a 2017 Model F250 please. More

Service OK.. complicated hand off procedures. A person meets you, asks you what you are there for even tho you have made a service appointment. Then that person turns you over to a service special A person meets you, asks you what you are there for even tho you have made a service appointment. Then that person turns you over to a service specialist who may or may not be available. Check in makes you want to check out. More

They made me feel like a valued customer. The service team is amazing. Upon my arrival I'm greeted and they listen to the reason that brought me back to the service department. The service team is amazing. Upon my arrival I'm greeted and they listen to the reason that brought me back to the service department. More

Poor experience Car was in for a 3rd time regarding wipers fluid not working. It was not noted as told by the advisor that the hoses we cracked when last brought in Car was in for a 3rd time regarding wipers fluid not working. It was not noted as told by the advisor that the hoses we cracked when last brought in on ticket. My wife sat there for the entire day the 2nd time. Also car was in for check engine light, which took 3 days to identify issue due to some confusion according to advisor and i had to call daily myself to see why it was taking so long. i incurred a 3 day rental fee during this process, which was not taken into account or acknowledged by advisor as a concern or interest that it was causing me additional expenses. lastly i had to wait 1 hour for a rental car. Other Ford dealers are rentals agencies on site and it's fast. More

Great Customer Service! Great Customer Service and Smooth Transaction. I will definitely recommend!!! Justin was great to work with, as well as Kent and the Finance Gentleme Great Customer Service and Smooth Transaction. I will definitely recommend!!! Justin was great to work with, as well as Kent and the Finance Gentlemen! Happy Customer!!! More

New Explorer Limited We typically find the car we want...test drive ..secure the options we want...then start internet shopping. Justin did a great job helping us and show We typically find the car we want...test drive ..secure the options we want...then start internet shopping. Justin did a great job helping us and showing us all the features. Gary gave us an acceptable price off the lot. Everything went smooth during the delivery process. More

Disappointed Live long Ford owner. I bought my new Fusion from Fairway new in 2017. This was my 13th brand new Ford vehicle. This most recent visit was a service Live long Ford owner. I bought my new Fusion from Fairway new in 2017. This was my 13th brand new Ford vehicle. This most recent visit was a service visit. 22000 miles. After a 1.5 hours for a scheduled appointment we finally left after being forced to watch Fox news while we waited. I would suggest something more neutral given Ford Motor Companies commitment to diversity.I left I checked by tire pressure via the sync system each tire had completely different tires pressure, clearly it had not even been checked. My washer fluid was empty as well. Really sloppy and make sme wonder if anything else was actually done. I have given this dealership a fair shake, no pun intended. My advice is to go elsewhere. More

Great service Vartan provided great customer service and was a great help throughout the process of finding the truck I was looking for. He was very knowledgeable Vartan provided great customer service and was a great help throughout the process of finding the truck I was looking for. He was very knowledgeable and followed up and responded quickly. More

Outstanding Service I was very impressed with how quickly they were able to get my car in for service especially since it was just for the 35,000 mile maintenance that ne I was very impressed with how quickly they were able to get my car in for service especially since it was just for the 35,000 mile maintenance that needed to be done. When I arrived for my appointment, I was greeted by the friendly staff and they took care of everything from there. Very knowledgeable, courteous staff completed my car in a timely manner at a very reasonable price. More