Fairfield Volkswagen - Service Center

Excellent service all the way around. Highly recommend Everyone at this dealership was very courteous and friendly. The service was excellent. Everything was explained in detail. Josh went through step Everyone at this dealership was very courteous and friendly. The service was excellent. Everything was explained in detail. Josh went through step by step as to what was done with the car and checked. The charges were explained in detail. I highly recommend this Volkwagen for having your car serviced. More

Clutch replacement under warranty Fairfield VW got my Passat right in to investigate a possible clutch failure. They had the trans out the same day and found that the pressure plate h Fairfield VW got my Passat right in to investigate a possible clutch failure. They had the trans out the same day and found that the pressure plate had failed after only 36,500 miles. They were good to keep the car an extra day and check it out thoroughly before they returned it to me. Chad was very courteous and to the point on what the exact problem was, even took a picture of the failed pressure plate for me, which was important for this engineer that also does most of his own maintenance. More

super easy service Scheduling couldn't be easier via online app....service team member greets you promptly in the drive in service bays, provide estimated completing tim Scheduling couldn't be easier via online app....service team member greets you promptly in the drive in service bays, provide estimated completing time and an update on progress, waiting area is comfortable & has good wifi connection that allows one to work while waiting. Fairfield VW Service Dept is firing on all cylinders ! More

It worked out. . It worked out. Got to Fairfield VW at 11:30 on Monday with my 2010 Toureg for express service n was told they wouldn't be able to offer service for ie It worked out. Got to Fairfield VW at 11:30 on Monday with my 2010 Toureg for express service n was told they wouldn't be able to offer service for ie.oil change, windshield wiper blades and a tire rotation till the following mid week.I was told they were backed up because of a lightening strike the previous week. Finally, with talking back and forth with the original express rep- a young lady walked over to the counter and told the rep they could take me. So I was then told to come back at 3:30 and they were able to squeeze me in because again this was the only day I had to do this. So I had to make a trip back to Fairfield VW at 3:30 which it was an inconvenience yes but had no other choice. I was given 10% off which helped. But next time I guess for express service I'll call 1st just to make sure they can take me as a walk in. More

Great customer service Overall, I had a great experience at Fairfield Volkswagen. I dropped my vehicle off to have it serviced for the trailer arm recall notice and for an Overall, I had a great experience at Fairfield Volkswagen. I dropped my vehicle off to have it serviced for the trailer arm recall notice and for an issue related to the stereo. Upon arrival, I was immediately greeted by service staff, quickly processed and provided a loaner vehicle to use. The service department made the necessary repairs and had my vehicle back to me within 1 day. The level of customer service was excellent. More

Service I had a pleasant experience. All employees were very friendly. The work was done in a timely fashion,and all was explained to me. I would definitely r I had a pleasant experience. All employees were very friendly. The work was done in a timely fashion,and all was explained to me. I would definitely recommend this Dealership to friends. More

No appointment Daughter was in town over weekend and check engine light came on. Showed up Monday morning and service team was able to repair issues quickly and ge Daughter was in town over weekend and check engine light came on. Showed up Monday morning and service team was able to repair issues quickly and get my daughter back on the road in a safe vechile. i More

Service Dept The service dept was very thorough in explaining what was performed on my car and what the next service required would be and the cost. The service dept was very thorough in explaining what was performed on my car and what the next service required would be and the cost. More

Car key stop working service was fast and friendly. My sales person stopped by to see if I was happy with my car. chad was happy to assist me on what ever I asked for. service was fast and friendly. My sales person stopped by to see if I was happy with my car. chad was happy to assist me on what ever I asked for. More

70K service + Software Update + Wash in 45 mins - Excellent Saturday Morning 8 am service was very easy to book online. Friendly email reminders. 3 year old friendly waiting room... The kicker - 2 hour service Saturday Morning 8 am service was very easy to book online. Friendly email reminders. 3 year old friendly waiting room... The kicker - 2 hour service done in 45 mins. Very friendly staff. More