Fairfield Volkswagen - Service Center

Getting services done The staff was very friendly and chatty as they walked through the waiting area. Explained everything that needed to be done in a language that was eas The staff was very friendly and chatty as they walked through the waiting area. Explained everything that needed to be done in a language that was easy to understand. More

I was very satisfied with the sales staff Did not expect to get as good a deal As l did and the sales people were very friendly.Service dept. was quite good also. Did not expect to get as good a deal As l did and the sales people were very friendly.Service dept. was quite good also. More

Easy and helpful Guy was a very positive experience. I was quite upset with my car but the easy and helpful support from Guy made it all up! Thanks, Rene Guy was a very positive experience. I was quite upset with my car but the easy and helpful support from Guy made it all up! Thanks, Rene More

Easy To Work With Everytime I have used this dealership's service department for the past two years. I have always had great experiences with them. They are very quick to take I have used this dealership's service department for the past two years. I have always had great experiences with them. They are very quick to take care of any additional concerns that you may have and really make you believe that they care about you and your vehicle. I will be a Fairfield VW customer for life. More

excellent customer service I have always received friendly, fast customer service from this company. I actually arrived early for a scheduled apt and they went ahead and servic I have always received friendly, fast customer service from this company. I actually arrived early for a scheduled apt and they went ahead and serviced my vehicle and had me out the door just moments after my original apt time. Very friendly and speedy service. :) More

Excellent Customer Care My first and only experience in the service department at Fairfield VW, since purchasing my vehicle, was excellent! The repair was completed in a ti My first and only experience in the service department at Fairfield VW, since purchasing my vehicle, was excellent! The repair was completed in a timely manner and the staff was friendly, knowledgeable, thorough, and accommodating. More

Excellent Customer Service I had to take my van in for a "noise". Chad Bernges listened to my husbands and my concerns. We had even mixed up the appointment time and it was no p I had to take my van in for a "noise". Chad Bernges listened to my husbands and my concerns. We had even mixed up the appointment time and it was no problem. Once it was determined my van would have to be left for more than a day, Chad was quick to provide us with a loaner vehicle. Top notch customer service. I would highly recommend Fairfield Volkswagen. More

Fairfield VW Team is awesome! I'm new in town and from the moment I walked in the door I felt welcomed. The staff at Fairfield VW took care of me and gave great customer service f I'm new in town and from the moment I walked in the door I felt welcomed. The staff at Fairfield VW took care of me and gave great customer service from start to finish. I will definitely make this my store/dealership More

Oil Change Very fast didn't know the break fluid had to be changed at the 30,000 mile oil change and I was told when I arrived for my apt that no one was availab Very fast didn't know the break fluid had to be changed at the 30,000 mile oil change and I was told when I arrived for my apt that no one was available to take care of that - so why make an apt? Then th eclerk came back and changed what he had told me nd was very apologetic - I was relieved as I had to drive 45 mins to get there for the appt. I was told my car would be swept out, they washed it but never sweeps it out. But over all - I'm pleased with the service I had received. More

Excellent service from Chad and STACEY As usual Chad takes excellent care of his customers. He is very knowledgable and courteous. He keeps you informed on the progress of your repair. STA As usual Chad takes excellent care of his customers. He is very knowledgable and courteous. He keeps you informed on the progress of your repair. STACEY is always around if you have any ? Or issues she can help you with. They are the reason I keep coming back!!! More