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703 Reviews of Fairfield Volkswagen - Service Center
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December 22, 2015
Great experience at Fairfield Volkswagen When I arrived at Fairfield Volkswagen, I was immediately greeted warmly. I was due for my 30,00 mile checkup. The tech listened to my concern about When I arrived at Fairfield Volkswagen, I was immediately greeted warmly. I was due for my 30,00 mile checkup. The tech listened to my concern about the tire pressure symbol still on the speedometer (I had the tires checked earlier) and showed me how to reset it. We did the paperwork and I left for the waiting room. Comfortable! When the car was ready, I was given a brief summary and I was very happy that all was fine with my Jetta and I was ready to go, Everyone I dealt with was very professional, friendly, knowledgeable, and courteous. I trust Fairfield Volkswagen with my car, and I will bring it back for it's next checkup. More
by LIBBYJ0
Verified CustomerEmployees Worked With
Joshua Szymik, Charles Howard(Service Advisor)
December 22, 2015
Same as always As always, I received great service from Volkswagen. Chad has always been great about explaining everything that is going to be done, and how long it As always, I received great service from Volkswagen. Chad has always been great about explaining everything that is going to be done, and how long it will take. Also, my loaner car was ready to go as soon as I was. Keep up the good work. More
by TIPPY0352
Employees Worked With
Chad Bernges
December 18, 2015
10,000 mile oil chg just wanted an oil chg. was told 45 mins. it took 1.5 hours. also, was told my car is leaking oil but was not shown any evidence. I have nev just wanted an oil chg. was told 45 mins. it took 1.5 hours. also, was told my car is leaking oil but was not shown any evidence. I have never had an oil leak issues with the car. coincided with my $500 credit from VW - just trying to get me to spend it??. Also service rep seemed to try to butter me up with non-car related compliments - felt disingenuous. More
by Anonymous 98
Employees Worked With
not sure name - younger guy 30 maybe?
December 18, 2015
Unscheduled Service Front brake pads and rotors unexpectedly needed replacement only 750 miles after 60K mile service was just performed. Brake pad thickness was incorrec Front brake pads and rotors unexpectedly needed replacement only 750 miles after 60K mile service was just performed. Brake pad thickness was incorrectly measured during 60K service visit necessitating a return visit only a few weeks later. All work completed quickly and professionally. Will return to dealership again at 70K service interval. More
by SMGATEFF
Employees Worked With
Josh Neeley
December 17, 2015
The old computers are down affair The actual service was a simple oil change. FVW did that routinely. However, I was told at the service bay that my diesel gift cards could not be ce The actual service was a simple oil change. FVW did that routinely. However, I was told at the service bay that my diesel gift cards could not be certified because of computer failure .Therefore, I would have to pay directly for my service,.which I did. Its bad enough that VW has to make this offer, but worse when they can't carry through on their solution. I went to another VW dealer for certification of my cards and was in/out in 5 minutes. More
by TWENZ
Employees Worked With
chas howard
December 15, 2015
10k Miles Oil Change Everyone was very professional and nice. They did a point inspection and noticed that my right front tire had a split in it. They gave me a picture Everyone was very professional and nice. They did a point inspection and noticed that my right front tire had a split in it. They gave me a picture of the tire ... I took it home and showed my husband ... and we had new tires put on that afternoon. Had they not inspected my tires, I wouldn't have known about the split in my tire ... so Thank You. More
by LINDA.COATES
Employees Worked With
I don't remember the name of the young many who helped me, but he was very nice and very helpful.
December 14, 2015
10k miles oil change The guys in the shop noticed a leaking seal, called me and repaired it after my confirmation on the same day. I was lucky, the bill including the oil The guys in the shop noticed a leaking seal, called me and repaired it after my confirmation on the same day. I was lucky, the bill including the oil change got paid by the warranty. Nice job! More
by leofue03
Employees Worked With
Chad Bernges
December 12, 2015
History of Great Service Great staff fully accommodated me and service was performed in a very timely manner. Recommended service was described with no pressure greatly appre Great staff fully accommodated me and service was performed in a very timely manner. Recommended service was described with no pressure greatly appreciated. Another great experience at this service center! More
by GGGPCG
Employees Worked With
Kelli Marino
December 12, 2015
The noise that just keeps on giving. We have experienced "road noise" with our newly purchased car (former leased car). After a month or so, the noise seemed to get louder. We began to We have experienced "road noise" with our newly purchased car (former leased car). After a month or so, the noise seemed to get louder. We began to worry that it was not just "road noise" and that it might be a problem with the car itself, possibly with the bearing or trans-axle. Our service manager, Guy, calmed our fears by relating that the noise WAS NOT related to the metal parts in the car. It is related to the tires. We are extremely happy that the noise is not coming from the bearing or trans-axle. While it didn't make the noise go away (new tires are needed), Guy Marino relayed the info in a manner that helped us understand the problem and gave us options. Thank you for your kindness and your professionalism. We will continue to work on the tire situation with you. More
by floridadan34
Employees Worked With
Kelli Marino
December 10, 2015
Excellent customer service with very fast, reliable service on my Volkswagen. Everyone there makes you feel right at home with their hospitality. I will defini customer service with very fast, reliable service on my Volkswagen. Everyone there makes you feel right at home with their hospitality. I will definitely continue to go back for my vehicles needs. More
by KATRINAHSTN78
Employees Worked With
Chad Bernges
