Fairfield Volkswagen - Service Center

great service dept I love going to this dealership and working with the service Dept...especially Chad. He is always very honest and tells me what I need to fix, and no I love going to this dealership and working with the service Dept...especially Chad. He is always very honest and tells me what I need to fix, and not extra things that I don't. Plus, they always try to give me a loaner, which in my opinion, is VERY important. More

Excellent Customer Service I had to schedule an appoint for a recall for my daughter's Eos. The service personnel were very courteous and arranged a time convenient for my daug I had to schedule an appoint for a recall for my daughter's Eos. The service personnel were very courteous and arranged a time convenient for my daughter to be in and out in under an hour. It was very much appreciated. More

Good Service I took my daughter's car to FF VW because it was acting up. They were fast and accurate in their diagnosis and repair of the vehicle. I took my daughter's car to FF VW because it was acting up. They were fast and accurate in their diagnosis and repair of the vehicle. More

Periodic Maintenance I've worked with this team over the past five years or so, and they have done a great job each time. Guy, Chad, and Stacy have been their for the ent I've worked with this team over the past five years or so, and they have done a great job each time. Guy, Chad, and Stacy have been their for the entire time. I've had no major issues and they work with me each time I visit. More

Sensor issues w Golf TDI 2015 My dealings with Chad in service were excellent. He listens and tackles the issues right away. He throughly explained the possible scenarios that we My dealings with Chad in service were excellent. He listens and tackles the issues right away. He throughly explained the possible scenarios that were causing the issues, and how they would be dealt with. Loaner set up and minimal time w either drop off, or pick up. I appreciate this level of customer service. Know we will have to return w recall issues in time, but service dept is very helpful and reliable. More

Engine Light, sensor troubleshooting It took two trips to get this dialed in and solved. VW team did a good job with the details and cost expectations. The loaner car process was simple It took two trips to get this dialed in and solved. VW team did a good job with the details and cost expectations. The loaner car process was simple. More

Great You couldn't get any better service anywhere.The people at Fairfield are Great. I have dealt with them for over 20 years.Would not buy a car from any You couldn't get any better service anywhere.The people at Fairfield are Great. I have dealt with them for over 20 years.Would not buy a car from any one else. More

2 hour oil change I arrived at 1230 for a 20,0000 mile service which is an oil change, tire rotation, and air filter change. It took approximately 2 hours to complete I arrived at 1230 for a 20,0000 mile service which is an oil change, tire rotation, and air filter change. It took approximately 2 hours to complete which seems long for this particular service. Covered under warranty without cost but the time lost is still important. More

Installation of rain shields Service options are explained in detail; there is no pressure to perform unneeded services. Staff very courteous and professional. Waiting room clean Service options are explained in detail; there is no pressure to perform unneeded services. Staff very courteous and professional. Waiting room clean and comfortable. We have a Passat and Golf Sportwagon and are pleased with both. More

Great experience I work in the customer service industry in retail management. I wanted to take a minute to let you know about an employee. I worked with Guy in the I work in the customer service industry in retail management. I wanted to take a minute to let you know about an employee. I worked with Guy in the service department. From my initial phone conversation to the time I picked up my car, Guy was a blessing to work with. He was so nice to talk with, understanding of my needs, and went out of his way to accommodate me. He was truly wonderful to work with and it is rare to find an employee like him :) thanks so much More