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703 Reviews of Fairfield Volkswagen - Service Center
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June 13, 2016
Miss fires during acceleration. And other issues. I Had the whole engine replaced on this car back in December after purchasing in September. Shop said it came with a one year warranty on parts and la I Had the whole engine replaced on this car back in December after purchasing in September. Shop said it came with a one year warranty on parts and labor. Then converter broke in January right at the engine. Then it started miss firing last month in May. Took the Passat in and they thought it was an transmission valve leak so they replaced it. Turned out it wasn't. Then they said it was a spark plug issue. I asked if that was covered under the warranty since it is a part with the engine. They said no its matinance. So in short I bought this car for $7k and haven't had it even a year and have put $5k in it!! I originally bought this car because I assumed a VW dealer wouldn't sell me a car with tons of issues. It's an 07 with 105k miles on it. Not even 10 years old. I did decline the extended warranty since it was another $2k. But I never imagined a car having this many issues in not even a year. I'm very dissappionted VW couldn't of helped me out and am hoping this is not normal for a vehicle they sell. More
by ProjectHaiti08
Verified CustomerEmployees Worked With
Jake Hillard, Chad Bernges
June 10, 2016
Had four tires and brake pads installed. Service was excellent. The waiting room, as always, was a great place for getting work done. I was given a thorough explanation of the work that had t Service was excellent. The waiting room, as always, was a great place for getting work done. I was given a thorough explanation of the work that had to be done. After paying the bill, I was able to test drive car with the service representative to ensure that the work was complete. More
by PATTONJM
Employees Worked With
Chris
June 09, 2016
repair Replaced failed fuel injector and cleaned carbon build up from cylinders. Guy was great to deal with and was fair with work and pricing. Would recom Replaced failed fuel injector and cleaned carbon build up from cylinders. Guy was great to deal with and was fair with work and pricing. Would recommend working with him. More
by Eric
Employees Worked With
Kelli Marino
June 06, 2016
Service Experience I always go down to Fairfield Volkswagen because I know that I will always get the best service. It is worth the 30-something mile drive. Thank you fo I always go down to Fairfield Volkswagen because I know that I will always get the best service. It is worth the 30-something mile drive. Thank you for always being so helpful and friendly. More
by MN
Employees Worked With
Kelli Marino
June 05, 2016
Outstanding! The Service Manager, Guy Marino, is absolutely "the best." He shoots-straight, always has the facts, delivers on his promises and is very professiona The Service Manager, Guy Marino, is absolutely "the best." He shoots-straight, always has the facts, delivers on his promises and is very professional. All your service managers should be "benchmarked" against this standard of excellence. More
by ESHMAND
Employees Worked With
Guy Marino, Kelli Marino
June 03, 2016
60K TDI Service Everything was great and quick,. However, diesel fuel was spilled inside the engine compartment during the fuel filter change. I had to bring it bac Everything was great and quick,. However, diesel fuel was spilled inside the engine compartment during the fuel filter change. I had to bring it back in to make sure there was no leak in the fuel system. More
by MICHAEL1.BUSH
Employees Worked With
Josh.. I think
June 03, 2016
20,000 mile checkup Went in for an oil change and 20,000 mile checkup without an appointment and was given prompt, friendly and courteous service. This car is my third J Went in for an oil change and 20,000 mile checkup without an appointment and was given prompt, friendly and courteous service. This car is my third Jetta lease and I always have been happy with both the sales team and the service team. More
by LCREELMAN
Employees Worked With
Josh Neeley, Service Advisor - Nicholas Stradtman, Maintenance Professional
June 01, 2016
Went well. Everything went well. The service people fixed my problem to where I do get free oil changes which the salesman agreed to give me. Even put washer flu Everything went well. The service people fixed my problem to where I do get free oil changes which the salesman agreed to give me. Even put washer fluid in my car. I do wish the car wash was a little bit better and wish vw offered free car washes or deals for the drivers since I want to keep my car nice. More
by Mont05
Employees Worked With
Chad Bernges, Kelli Marino
May 25, 2016
Outstanding, Bill rocks, easy, fast Well I dropped my car off, it got fixed, I got it back. Simple as that. Easy, fast, simple. Great people, great service. 10/10, 2 thumbs up, would rec Well I dropped my car off, it got fixed, I got it back. Simple as that. Easy, fast, simple. Great people, great service. 10/10, 2 thumbs up, would recommend to a friend. More
by BRIANKURTZ32
Employees Worked With
Bill Kurtz
May 25, 2016
quick and easy It was a last minute appointment for a 30,000 check up. I was able to get a Saturday appointment and i was in and out in an hr. It was a last minute appointment for a 30,000 check up. I was able to get a Saturday appointment and i was in and out in an hr. More
by bess77750
Employees Worked With
unknown
