Fairfield Volkswagen - Service Center

Caution taking your car here for service. I brought in my GTI to have the timing components serviced. I drove my car in and had to have a wrecker bring it home when they were done. They told I brought in my GTI to have the timing components serviced. I drove my car in and had to have a wrecker bring it home when they were done. They told me that it "spun a balance shaft" while on the test drive after they were done and there was nothing they could do except replace the whole motor which was around 6,000$. After finally having it looked at independently it was discovered that the balance shaft was definitely seized as well as the guides were destroyed and multiple valves were bent from their test drive. From the looks of it, the technician drove it out of time and with little to no oil in it. I fought them for a couple months over this before I gave up. The kicker, they still charged me for the service around 1,800$ More

Cheaters I took my 2019 Tiguan in for service this morning, they tried to sell me an air filter for 44+ dollars, I told them no, I was able to replace it cheap I took my 2019 Tiguan in for service this morning, they tried to sell me an air filter for 44+ dollars, I told them no, I was able to replace it cheaper. I thought I'd take their word for it and just get another filter myself. I did that, got the new filter home and the old one was barely dirty...any self respecting Tech would NOT have suggested that filter be replaced...they did it just to screw me out of money. I wish I would have never purchased anything from this dealership. I won't be back you can bet on that More

Incomplete work is costly I took my Passat in for repairs due to leaking antifreeze and the temperature alarm signaled. The last time this happened it was the heater core. Th I took my Passat in for repairs due to leaking antifreeze and the temperature alarm signaled. The last time this happened it was the heater core. This time is was just gaskets. I drove my car off the lot and the engine light came on. I had picked my car up at closing. So Monday, I called to return my car for repairs. The clerk told me I couldn't have a courtesy car while they re-evaluated my car. I had to talk to the manager, Stacy, to remedy this. After having my car another week and a half, they repaired the heater core. When I asked about the gaskets they sent me on a wild goose chase of calling the TDI customer service line. After 3 days, the Regional manager called to tell me the gaskets were not related. He also advised me the heater core was evaluated and literally went bad when I pulled my car off the lot. I clarified with him that the last time my heater core went bad everything related was covered. This time Fairfield VW DID NOT STAND BEHIND THEIR WORK!!! I have used Fairfield VW for 10 years for my previous VW Passat and this Passat. I will not recommend Fairfield VW, I will be going elsewhere for service in the future. More

Awesome: Fast & Polite Service! Stephanie was very helpful when I got to the service counter to set up my appointment. I was disappointed initially when I learned that a recall due Stephanie was very helpful when I got to the service counter to set up my appointment. I was disappointed initially when I learned that a recall due on my vehicle would add about an hour to my time, so I set up my work laptop to kill some time. Not long after I settled in and got to some work of my own they were coming to tell me that my vehicle was ready! That's a great kind of problem to have! More

Engine light on. The engine light on our 2019 Tiguan came on a little over 30 days after delivery. I was met by Liz Dietrich at my scheduled appointment. She listened The engine light on our 2019 Tiguan came on a little over 30 days after delivery. I was met by Liz Dietrich at my scheduled appointment. She listened to my description of the problem. Liz was very professional and explained everything that they would be doing with the hope that they could correct the problem. It turned out that the engine light "falsed tripped" and everything was fine. Liz explained everything and sent me on my way. More

Professional as always!! Stephanie was great in getting us in for the 34DR recall on our Beetle as well as scheduled maintenance. She also suggested the new 3-visit service s Stephanie was great in getting us in for the 34DR recall on our Beetle as well as scheduled maintenance. She also suggested the new 3-visit service special, which was a great deal. Plus a courtesy car wash. Look forward to my next visit!!! More

First warranty service Took two weeks to get an appointment once problem diagnosed had to wait for parts then a week for another appointment to install. Glad car is dependab Took two weeks to get an appointment once problem diagnosed had to wait for parts then a week for another appointment to install. Glad car is dependable because getting service is a pain More

Great experience Got me in at the appointed time. I was expecting a couple of hours but in an hour and 10 minutes the job is done. Both Tony and Stacy we're both ve Got me in at the appointed time. I was expecting a couple of hours but in an hour and 10 minutes the job is done. Both Tony and Stacy we're both very very helpful and answered some other questions that I had on another vehicle. Everyone was courteous. I also had purchased my vehicle there and thought I got a very fair deal More