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Fairfield VW Ford of Montoursville - Service Center
Montoursville, PA
577 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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577 Reviews of Fairfield VW Ford of Montoursville - Service Center
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July 06, 2018
Good service, but a long wait. Got the 5000 mile service on my new Ford Edge. Great job with the oil change and service, but the wait time of almost two hours was a bit longer that Got the 5000 mile service on my new Ford Edge. Great job with the oil change and service, but the wait time of almost two hours was a bit longer that I expected. More
by TOBY.STEWARD
Verified CustomerEmployees Worked With
July 03, 2018
The service department here is sub par. I would not recommend this service department to anyone. I took my vehicle in to have the adaptive cruise control serviced under warranty and was told I would not recommend this service department to anyone. I took my vehicle in to have the adaptive cruise control serviced under warranty and was told that the headlight was missing a bolt so therefore the adaptive cruise could not and would not be covered under warranty. The two systems are not connected or even relevant to each other. This should give you some indication of the level of intellect to the individuals working here. You would think that with the current image of VW they would be trying to keep their returning and loyal customers happy, clearly not. If you have another place to take your vehicle I would, possible your local zoo? More
by jacques2826
Employees Worked With
other
July 03, 2018
Customers first The customer service is heads above all others I have experienced in the past years. Eric is on top of everything. No need to worry about a thing! The customer service is heads above all others I have experienced in the past years. Eric is on top of everything. No need to worry about a thing! More
by JUSTNJON
Employees Worked With
Eric in service dept..
June 29, 2018
Great Customer Service We called because we had an issue with a used car we didn't buy at this dealer and they still scheduled us in quickly. The customer service was great We called because we had an issue with a used car we didn't buy at this dealer and they still scheduled us in quickly. The customer service was great and the service done for our car was great too. I would recommend this service garage to anyone. Most likely even go there for our next car purchase as well. More
by MICKNLISA
Employees Worked With
Andy, in the service dept.
June 27, 2018
dependable-great service excellent customer service -----efficient BMW is wonderful-estimate accurate Friendly and prompt service thanks so much for picking up the excellent customer service -----efficient BMW is wonderful-estimate accurate Friendly and prompt service thanks so much for picking up the care and delivery to our house More
by KMCKEE1
Employees Worked With
June 27, 2018
Repeat customers Not sure if it's the vehicle or dealership at this point, but we have been repeat customers on needed repairs on our new vehicle. Sour taste in our mo Not sure if it's the vehicle or dealership at this point, but we have been repeat customers on needed repairs on our new vehicle. Sour taste in our mouth about the car. More
by chrisd8
Employees Worked With
Tanya Kennedy
June 26, 2018
Less than Satisfied I first called the service center because I received a letter from Ford that there was a recall on my Ford Escape. He told me they would order the par I first called the service center because I received a letter from Ford that there was a recall on my Ford Escape. He told me they would order the parts and call me when they came in to schedule a time to do the repairs. That was March 13. The next thing you know it is May and no one has ever called me so I called them. He said the parts were on back order since so many people had the recall. He was going to check and call me back. Finally in June I called again, I said my car needs inspected by the end of June I was hoping you could get the parts for the recall and inspect my car at the same time. He said, Oh yeah, bring it in next week. Now he can suddenly get the parts! After I had been waiting since March for someone to call me. I understand the places get busy, but I had just bought my car there only 7 months earlier and I felt that I should have received much better service than that, More
by BlueFordLady
Employees Worked With
I would rather not post the names
June 23, 2018
Vehicle check Purchased a used BMW from another dealership and wanted to have it looked over by the pros. I was treated like I was a customer in good standing with Purchased a used BMW from another dealership and wanted to have it looked over by the pros. I was treated like I was a customer in good standing with them already. Mr Eric, in service dept was friendly, well versed and made me feel very comfortable. Although I purchased from a small dealership, I will now be going to Fairfield for my BMW needs. :-) More
by BREEZYBYRD2
Employees Worked With
Eric Dame
June 23, 2018
completely satisfied Prompt courteous service visit. I would not hesitate to contact dealership for any future service needs. I would also recommend Fairfield BMW to anyo Prompt courteous service visit. I would not hesitate to contact dealership for any future service needs. I would also recommend Fairfield BMW to anyone for their automotive needs. More
by trojantransboss
Employees Worked With
Eric in service
June 22, 2018
Right headlight not working They were able to work my car in same day I took to them Didn’t expect that fast but it sure helped me out with my travels Thanks Eric They were able to work my car in same day I took to them Didn’t expect that fast but it sure helped me out with my travels Thanks Eric More
by REMERY0
Employees Worked With
Eric - Service
