Fairfax Motors

My wife and I did a search online and found what appeared to be the ideal car for us. They had it listed at $26k so my wife and I got a bank check for $25k and went to see the car expecting to negotiate for to be the ideal car for us. They had it listed at $26k so my wife and I got a bank check for $25k and went to see the car expecting to negotiate for somewhere between $25 and $26. We had spoken to Jimmy the night before and planned to see him at the dealership. We arrived, met Jimmy, drove the car and were intending to make the purchase. Everything was going fine, but when we got back from the test drive we were met by Tony, the manager. He ushered us into his office and immediately started telling us how that was his favorite vehicle on the lot and that there were at least two other people who were interested in the car. He was building his case for not negotiating. And that's exactly what his position was. He wouldn't take a dime off the car and didn't even offer to negotiate the $400 processing fee. But that's not really even the part that upset my wife most. Tony spoke only to me and barely acknowledged my wife, and the car is for her. When called on it, Tony said "...maybe you should switch chairs then" Anyway the whole transaction was feeling slimy so we walked out without the car. We drove straight to the Audi dealership and happily spent $35k More

I recently bought BMW 750 from Fairfax Motors, i must say that the overall experience was very much appreciated. My sales person Louis and his manager Tony were very helpful, they deliver all the promises that the overall experience was very much appreciated. My sales person Louis and his manager Tony were very helpful, they deliver all the promises and I'm glad i bought a car from Fairfax Motors. Their responses to my email questions were promptly answered. Tony the manager took time to make sure i was happy with my purchase. I will recommend this dealership to anyone interested in owning a great used European imports to visit them. They have great selection of Luxury cars. Thanks guys i love my car. More

Louis was great as was Zack. I am happy with my car and I would recommend anyone to go there because I felt they provided excellent customer service and fantastic follow up afterward to make sure I was tru I would recommend anyone to go there because I felt they provided excellent customer service and fantastic follow up afterward to make sure I was truly satisfied. More

I never felt pressured while working with Fairfax Motors. Everyone was friendly and professional. The environment was very comfortable, and the staff made a great effort to ensure my time at the dealership Everyone was friendly and professional. The environment was very comfortable, and the staff made a great effort to ensure my time at the dealership was a positive experience from which I would walk away happy and with the vehicle I wanted for a price I would feel good about. More

Louis contacted me promptly upon our interest in a particular vehicle. Because of work, we had limited times to come in and see the vehicle and then to finalize the process. He did not rush or press particular vehicle. Because of work, we had limited times to come in and see the vehicle and then to finalize the process. He did not rush or pressure us, but answered all our questions and made the whole process the best we've ever experienced in purchasing a vehicle. He was able to take care of processes right then and there. Louis was very friendly and knowledgeable, took care of us calmly and expeditiously and we drove off with our new purchase very happy. We couldn't have asked for a better experience and are extremely pleased with our vehicle. More

I dropped my car off for some paint service after making sure they knew i was leaving for out of town in a few days. After quoting me an extremely high price they then told me that the car would be ready.. sure they knew i was leaving for out of town in a few days. After quoting me an extremely high price they then told me that the car would be ready...like a fool I agreed. The day its supposed to be ready I call Stanley who tells me that it is ready and then as I'm half way there he calls back to tell me the car isn't done despite the rush fee I paid. This dealer is terrible. More

We had a wonderful experience with Jimmy, we are very happy with our new suv. The entire staff showed great customer service and went the extra mile to make sure we were happy.We really enjoyed our exper happy with our new suv. The entire staff showed great customer service and went the extra mile to make sure we were happy.We really enjoyed our experience at Fairfax Motors and want to say thanks again to Jimmy for being so helpful and nice. More

I highly recommend that any one who is looking for a vehicle visit Jimmy Diani and the team at Fairfax Motors. I spoke with Jimmy on the phone and Ive never purchased a vehicle far away from my home. I vehicle visit Jimmy Diani and the team at Fairfax Motors. I spoke with Jimmy on the phone and Ive never purchased a vehicle far away from my home. I lived 3 hours away and asked Jimmy for his take of the vehicle and he was spot on with his take on the condition. Sandra in finance was a pleasure to deal with as well. All in all it was a great purchase experience and I will go as far as returning to fairfax motors for my future vehicle purchases. More

Interesting that this dealership gets exactly one (the first) page of good reviews and then they plummet dramatically. Someone trying to skew the results? To be fair, we heard there two dealerships housed first) page of good reviews and then they plummet dramatically. Someone trying to skew the results? To be fair, we heard there two dealerships housed in one - so it's possible all are true. Our experience, however, borders on the extremely terrible. This is what happens when you buy cars from the Mike Kim side of the dealership: We knew exactly what we wanted and had been researching for months. Before even going out to the dealership (a feat that required renting a car), we were fairly certain that if it was in good order, it was the car we wanted. After a fantastic interaction with our sales representative (who in no way is responsible for the terrible turn this story takes), we were seconds from closing the deal. The checks (ours and our banks) had been signed and were being handed over. The contract had been signed. And then, out of no where, the owner, Mike Kim, tries to renege on one of the terms of the sale (that they check the brakes and address if any problems because they had felt a bit fishy on the test drive). Mind you, this is AFTER we had signed and he had already agreed to do that. After insisting that the brakes were fine, Mr. Kim tried to completely renege on the agreement. Deal over. He was actually so obstinant that he pretended he had every right to do so because he "knew the brakes were fine." i.e. there was actually something shady there and he had promised to address them but instead was going to try and get away with just saying "yes, we checked them." The deal was literally over (he was bluffing trying to get us to concede) and the checks had to be ripped up. He waited until after everything was done!!! Mind you, this is after 3.5 hours of being there trying to close this deal. His staff, who had been amazing and had stayed late to help close the deal, were as shocked as we were. His ego and bargaining tactics were so strong, he actually tried to bully us by changing the terms and waiting until after we had signed to do so. No one left that night happy and he was genuinely surprised he didn't "get" us. I became later utterly convinced that there was something seriously wrong with those brakes... If they genuinely were fine, there wouldn't have been a problem. Talk about movie-level sleezy car dealer. (but again, his staff was awesome and just as shocked as we were... or so it seemed) More

Found vehicle we wanted through an internet search. Went to the dealer, the car was exactly as advertised. Paid for it with prepaid financing and drove it away. Haven't had a problem with the vehicle sinc to the dealer, the car was exactly as advertised. Paid for it with prepaid financing and drove it away. Haven't had a problem with the vehicle since. Runs well and is reliable. Main thing is my wife likes the vehicle very much and she is not worried that it will have a break down. More