Fairfax Motors

We bought a used 2007 BMW 335i that turned out to have a myriad of problems that weren't even the Dealers fault. Fairfax Motors stepped up beyond belief in their solutions, customer service and repairs. myriad of problems that weren't even the Dealers fault. Fairfax Motors stepped up beyond belief in their solutions, customer service and repairs. Tony the Manager and Robert the Inventory Manager took special time to respond to our problems, offer more than fair repairs and follow up, and generally make some difficult problems with this lovely car just go away. I think they went far beyond what any other dealership would have typically done, and did so with immense courtesy and respect. This kind of "customer care" (which is usually a euphemism for a LACK of customer care) is extremely rare these days, and typical of dealerships selling cars in the 100's of thousands. We felt heard, understood, and supported throughout what turned out to be a long repair/return cycle. This was particularly noteworthy in that the problems with the car were really the fault of the original seller and auction house, not Fairfax Motors. I don't think we have ever been treated more fairly, and I've been buying cars since 1968. I would heartily recommend this dealership. The owner Andy Gurowitz and Tony the new manager "get" what it means to build lasting relationships with their customer audience. This is important to me, as I am in advertising and marketing, and we tell our clients over and over how important this is. I would not hesitate to return for our next car and will warmly recommend them to anyone looking for interesting cars, at reasonable prices, and a very easy low pressure environment. In fact, I'm so pleased with them that I'm going to give up my anonymity and give you my real name and phone number. Call me and I'll tell you the whole story. Tim Kenney. Personal: 301 881 8908 More

Having an extremely long commute, from Fredericksburg to Fairfax every day I needed to trade in my gas guzzling Dodge for something a little more economical. I had horrible credit and couldn't find anyone t Fairfax every day I needed to trade in my gas guzzling Dodge for something a little more economical. I had horrible credit and couldn't find anyone to approve me for a vehicle. Not only did Fairfax Motors get me approved but they got me approved at a very good interest rate on an almost brand new Honda Insight Hybrid. They also gave me above blue book value on my trade in. The guys at Fairfax Motors are extremely professional and were great to work with. More

My fiancée and I were looking for a new vehicle because she was involved in an accident which totaled our last car. We were not expecting on purchasing a new vehicle but due to the circumstances we because she was involved in an accident which totaled our last car. We were not expecting on purchasing a new vehicle but due to the circumstances we were forced to purchase. We contacted our insurance company (USAA) which gave us a list of preferred dealer that they deal with and have great ratings. I contacted the dealership and spoke with a salesman (Stanley Azor) who was great and very courteous! Within a couple of hours I was getting a call right back letting me knows he had an approval for us! Within two days we drove from Baltimore to Fairfax and there it was (2004 Mercedes Benz C320) waiting for us, nice and clean :-) Once we got back to Baltimore, the vehicles check engine light came on. We took it to Auto Zone, who done a diagnostics test and found that it was the Crankshaft Position Sensor. We called the dealership back and they said to bring the vehicle back down the Fairfax and they would be glad to fix the problem. Before we could make it down there the sensor died completely rendering the vehicle from moving. So we got it towed to a local auto repair and had the work completed. We called the dealership again, and spoke with Zack Byrd and he was a pleasure to work with as well. Zack had us fax over the receipts and he sent us a check for the difference. Thanks Fairfax Motors! We are definitely customers for life!!! The Lewis Family Baltimore, MD More

Had the best experience with Payam in purchasing a quality used car for the 1st car for my son. He was very knowledgeble and sympathetic to the needs of parents for their sons first car. Therefore we quality used car for the 1st car for my son. He was very knowledgeble and sympathetic to the needs of parents for their sons first car. Therefore we were able to find just the perfect car at the right price for our son. A 1997 Honda Civic Hatchback which was exactly the car they our son wanted. I will always recommend this dealership and especially Payam to all my acquaintances who may be in need of a used vehicle. Thank you again for this fantastic sales experience. Sincerely, Carol L. Gondeck More

Was slightly worried about Fairfax Motors after reading some other online reviews. So approached with some trepidation to look at a Mercedes CLK they had advertized. Was greeted immediately by Omar and wa some other online reviews. So approached with some trepidation to look at a Mercedes CLK they had advertized. Was greeted immediately by Omar and was put at ease straight away with his friendly and helpful manner but not pushy at all. He immediately stated he woudl be happy to help me with anything and there would be no obligation or expectations to buy a car. he continued to be very helpful and accommodating all teh way through the process. Also met with Tony to discuss the deal - he was also very helpful and accomodating - they even immediately agreed to let me get the car fully checked out by my mechanic before I put any pen to paper. Both were great guys and ensured I was comfortable throughout the whole process - I was especially nervous as I had never spent anything like this amount on a nice car before - I asked lots of questions and made them confirm lots of minor detail questions, which they did without a problem. After the sale they handled the follow up items and tag/title paperwork very quickly and efficiently. More

Me & my mother both just purchased two cars from this dealership we were met by Omar who brung us a cold glass of water on which had to be one of the hottest days of the summer. We sat down spoke to him dealership we were met by Omar who brung us a cold glass of water on which had to be one of the hottest days of the summer. We sat down spoke to him about the first car we were interested in he helped out a lot while we were filling out paper work gave us really good prices on both the cars we wanted both with warranties and in good condition. After seeing how well they treated my mother I went in the next week & purchased my truck I've had it for about two weeks now & have no second thoughts about it! I prefer anyone looking for a car to go to these guys. Omar tony & Louis are by far three of the best sales men I've dealt with. More

!!!STAY AWAY FROM THIS DEALERSHIP!!! You will be fooled! !!!STAY AWAY FROM THIS DEALERSHIP!!! You will be fooled! After being sold a Range rover that did not pass inspection, charges to Fix damages way of !!!STAY AWAY FROM THIS DEALERSHIP!!! You will be fooled! After being sold a Range rover that did not pass inspection, charges to Fix damages way off, they sold me another car that did not pass inspection again after raising price initially posted on the internet of course. Then, they found me financing at certain rate and few days later send me the paperwork with a higher rate! Management in RUDE, stay away from them, them and check the BBB Better Business Bureau, lots complaints have been filed. More

First of all everyone is on the same page here at this dealership so don't be fooled by the GM or Owner. The first truck they sold be couldnt have legally passed inspection and after a month the truck sti dealership so don't be fooled by the GM or Owner. The first truck they sold be couldnt have legally passed inspection and after a month the truck still wasn't able to pass Md inspection. Their solution was to sell me another overpriced truck that they failed to tell me was in a reported collision, runs poorly and gave me 14k for the first truck that they sold me for 16k. Beware...... More

Dealer refused to submit the title to my new vehicle to t the state for transfer in my name. As a result, I was forced to contact the Viginia DMV Law Enforcement Service to file a complaint and rectify the the state for transfer in my name. As a result, I was forced to contact the Viginia DMV Law Enforcement Service to file a complaint and rectify the situation. More

Bought a great car at a great price the breakdown came when it was time for my tags. I made multiple calls to get them to send me my tags only to be hung up on, not have my calls returned and just plain b when it was time for my tags. I made multiple calls to get them to send me my tags only to be hung up on, not have my calls returned and just plain blow off. Financially the day my temp plates were due to expire they called and refused to overnight the tags. Before they make any claims I had all the required paperwork in their hands within three days of buying the car and I shipped it overnight and return receipt. This is a shady low class dealership. I had a vibe when I walked in and should have known better. YOU HAVE BEEN WARNED! STAY AWAY! More