Fairfax Motors
Fairfax, VA
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THE WORST DEALERSHIP EVER. I went in with my boss who is actually friends with the owner they were super nice at first "pre-approved" me for an Audi I loved and the salesman Stanley pulled it out and scratc actually friends with the owner they were super nice at first "pre-approved" me for an Audi I loved and the salesman Stanley pulled it out and scratched a huge scratch on the side of it. They said they would fix it...I drove home with it 2 months later they call me and said the bank would not approve the loan. The finance manager Ed Riley had lied on my application for the "pre-approval" stating that I was w2 income when I had specifically told him I was 1099. They made me return the car to them after I had been driving it for so long. Then they found me an 01 VW and was trying to sell it to me for 6800$ and held on to my deposit. When I asked for my deposit back and wanted to go else where they refused to give it back and forced me to buy this VW even though the blue book value for a mint condition is only 5500$ and the condition of this car was in less than poor so it should have only been 3000$ AT MOST. There were several rust spots on the car and the underside the check engine light was on it wouldn't even pass state inspection and they refused to pay for the inspection. Now it's been one thing after another my car has been in the shop broken more than I've been driving it! This weekend the car completely died as I was in the middle of driving. The alternator crapped out! I almost died on the road!!! PLEASE DO YOURSELF A FAVOR AND DO NOT BUY A CAR HERE!!!!!! I wish I hadn't. More
Fairfax Motors is one of the few dealerships I would recommend! I called before I showed up letting them know I was looking to buy a car and trade in the car I was currently driving. As soon as I arrive recommend! I called before I showed up letting them know I was looking to buy a car and trade in the car I was currently driving. As soon as I arrived all of the employees were very welcoming and willing to help me find exactly what I was looking for. The salesman I had the pleasure of working with was Ali Nasir. He listened to everything I wanted out of my new/used car and ended up finding the perfect fit for me. Throughout the entire process he was very kind (not too pushy) and made sure I was pleased with my decision before I drove my new/used car off the lot. Even after my WONDERFUL purchase, Ali gave me a follow up phone call to make sure everything was still going okay and if I was happy with my car... Which of course I was! Everyone at Fairfax Motors was extremely helpful and if ever I need to buy another car this is exactly where I am going... AGAIN! More
My experience at Fairfax Motors was nothing short of spectacular. Their courtesy and honesty was a refreshing change from the stereotypical pre-owned vehicle dealer. Ali was amazing in his professional spectacular. Their courtesy and honesty was a refreshing change from the stereotypical pre-owned vehicle dealer. Ali was amazing in his professionalism and friendliness. I would/will definitely be back for another purchase/trade-in, and I would absolutely, 100% recommend Ali as a sales representative. He's a one-of-a-kind person willing to go above and beyond to ensure that you are content throughout every aspect of the ordeal. Thank you, Fairfax Motors for a pleasant experience, and an awesome vehicle! More
After having bad experiences purchasing used cars in the past I was a little reluctant to approach another dealership. I was in need of an additional car for my elderly parent and for my teenage son but th past I was a little reluctant to approach another dealership. I was in need of an additional car for my elderly parent and for my teenage son but thoughts from the past kept me from purchasing what I needed. My experience this time around was great! I initially visited Fairfax Motors on-line and once I located what I thought might be a perfect car, I e-mailed the store and was contacted immediately. My sales associate, Ali, was knowledgable, approachable, patient and very professional. He answered my questions and allowed me and my family time to view and road test the vehicle. He followed up with me a few days following my purchase to see if I was pleased; I was and still am. Thank you Ali for making my car buying experience a great one. More
The sales associate was courteous and very professional. He answered all my questions and allowed me ample time to view , take the vehicle on an extensive road test . He was very patient as I consulted frie He answered all my questions and allowed me ample time to view , take the vehicle on an extensive road test . He was very patient as I consulted friends associates and experts. More
A wonderful experience They removed scratches from door fast with outstanding results. Adolfo was wonderful to work with and I would highly recommend this dealership. fast with outstanding results. Adolfo was wonderful to work with and I would highly recommend this dealership. More
Overall, I was very pleased with my experience at Fairfax Motors. Nobel was always very courteous and friendly. His first impression kept me interested in dealing with Fairfax Motors. Mike was also pleasa Motors. Nobel was always very courteous and friendly. His first impression kept me interested in dealing with Fairfax Motors. Mike was also pleasant to deal with, even if our relationship was more business focused. The OK rating I gave for pricing was mainly due to my trade in. I was quoted one price, then had it lessened several minutes later after the dealership they had made a paperwork mistake. Even though they owned up to their mistake, I still feel they should have honored their original offer. To be fair, Mike tried to offer compensation via oil changes and fuel fill ups. Overall, I was able to get the car I wanted for around the price I expected with minimal hassle or frustration. My process was arduous, but the crew at Fairfax Motors made it painless and decent. More
Very positive car buying experience! Sales personnel were Very positive car buying experience! Sales personnel were knowledgable, helfpul, and very friendly. Absolutely no pressure whatsoever. We are extreme Very positive car buying experience! Sales personnel were knowledgable, helfpul, and very friendly. Absolutely no pressure whatsoever. We are extremely happy with our purhase and highly recommend Fairfax Motors to anyone looking for a quality used vehicle at a fair price. More
I had a great experience at Fairfax Motors! Stanley was very knowledgeable and answered all my questions. Andy worked with me and made my purchase very affordable and Jimmy had all the paperwork ready to g very knowledgeable and answered all my questions. Andy worked with me and made my purchase very affordable and Jimmy had all the paperwork ready to go in about 20 minutes. I drove off in my new car in less than an hour. I would highly recommend Fairfax Motors! They were very professional and have just about any type of vehicle you could imagine. If you don't see what you're looking for on their lot; they'll find it for you! More
Louis provided me with exceptional serivice form beginning to end. He made every effort to meet my needs and explain and answer any questions or concerns. I would highly recommend this dealership mo beginning to end. He made every effort to meet my needs and explain and answer any questions or concerns. I would highly recommend this dealership moreso Louis Acheampong. Another note: I'm not a fan of used cars but this dealership had variety of vehicles that were clean and well kept. Again, the service was Great!!! (Ret) AF.. Steve, More