Fairfax Motors

Canadian Experience I found my dream car, a 1982 DeLorean, through Fairfax Motor's Autotrader ad. It looked great! I contacted Zack Owens, who was more than happy to answ I found my dream car, a 1982 DeLorean, through Fairfax Motor's Autotrader ad. It looked great! I contacted Zack Owens, who was more than happy to answer questions about the car and supply me with more photos. Once I decided to go ahead with the car, Zack and the good people at Fairfax Motors began helping with the process to buy and export the car. I have to admit than buying a car from the United States is a nerve wracking process, especially sight un-seen. It involves a lot of paperwork and communication between both parties in Canada and the United States. Though there were problems and some confusion with the process of payment, Andy Gurowitz and Zack Owens worked to fix the issues quickly along with the people involve on the Canadian side. The whole staff when we arrived from Kira Caporale at the front desk to Adolfo Zubiatewere when we were inspecting the car, were friendly and helpful. They fixed a few small issues I had with the tail lights and a switch while we were there and made sure the car was in tip-top condition to make the drive up the East Coast from Virginia to Canada. Zack and David Kim made the paperwork and buying process simple and straightforward and even helped with sending the proper paperwork to the border to help with exportation. For a 1982 DeLorean, it made the 1000+ mile trip with ease... and attracted a lot of attention doing it! From thumbs up, to smiles to talking to strangers at gas stops to even talking to people while waiting in busy New York traffic, the car performed like a champ thanks to the great care taken by the people at Fairfax Motors. The buying process may have started out a bit rocky at first, but people on both the US and Canadian sides made this dream come true. Thanks so much! (Had to choose a brand and DeLorean was not listed. Volvo chosen due to PRV engine) More

Ms. Dukes I'm in love with my 2006 Buick Lucerne CXL! Reliable, trustworthy, more than pleasant, communication and customer service is outstanding. Overall exp I'm in love with my 2006 Buick Lucerne CXL! Reliable, trustworthy, more than pleasant, communication and customer service is outstanding. Overall experience was magnificent! Very understanding and helpful in various areas. NOTHING BUT LUXURY, GREATNESS AND EXUBERANCE OFFERED AT THIS DEALERSHIP! Recommendations will not be an issue for FairfaxMotors! Thanks Mr. Owens and Jimmy! More

Best experience I contacted Fairfax motors because I saw a car online that I liked. I received a call from Zack and he instantly made me feel comfortable. By the end I contacted Fairfax motors because I saw a car online that I liked. I received a call from Zack and he instantly made me feel comfortable. By the end of the day I had a great used car that was practical. I never felt pressured or uncomfortable. Thanks to Zack and Jimmy, I am a first time car buyer. My parents are even thinking about going and buying a fun weekend car from them. Highly recommend! More

Great experience I saw my Honda on the website and called Zack the very next day! I'm not the type to sit for hours to wait for a deal but to make a long story short, I saw my Honda on the website and called Zack the very next day! I'm not the type to sit for hours to wait for a deal but to make a long story short, the deal and loan was done by the time I arrived!! I was very impressed with all the services I received that my husband will be purchasing his new car soon!! Zack and Jimmy were two of the best and honest dealership men I ever met!! That means a lot to me!! More

Congratulations Fairfax Motors! Hats off to all members of the Fairfax Motors team -- Andy Gurowitz, Emad Masumi, Jimmy Diani, Zack Owens, Adolfo Zubiate, and Kira Caporale -- for ma Hats off to all members of the Fairfax Motors team -- Andy Gurowitz, Emad Masumi, Jimmy Diani, Zack Owens, Adolfo Zubiate, and Kira Caporale -- for making my first interstate auto purchase a memorable experience. I am grateful to each of you for what you did in welcoming me to the dealership following my flight into Washington Reagan and ensuring every mile of the return trip to St. Louis, Missouri with my beautiful Mercedes-Benz E320 was without incident. I appreciate you so much! The quarter-back of my Fairfax Motors team was Zack Owens. This interstate purchase could not have happened without him. Mr. Owens gave everything of himself to ensuring the final close of the sale. His innate attention to detail; superb industry knowledge; professionalism; courteous/patient manner; ability to anticipate glitches which may have arisen between states processing financial and DMV paperwork requirements--all obliterated my anxieties and built trust in the acquisition. Mr. Owens has set the benchmark for auto purchasing, particularly interstate sales, extremely high. He goes beyond being just wanting a car sold, but a truly satisfied customer. I am grateful to him for a job very well done. Without reservation, Fairfax Motors is now my "go to source" for all future auto purchases and referrals. More

Top Notch Auto Dealership Let me talk about people, especially Zack Owens and Adolfo Zubiate. Zack is an extremely friendly sales person who is open and honest, and kept his co Let me talk about people, especially Zack Owens and Adolfo Zubiate. Zack is an extremely friendly sales person who is open and honest, and kept his cool as I was buying (and test driving) both him and the car that I purchased. I put him through many non-conventional challenges (best description for brevity) using my skills as a professional negotiator who interacts with foreign officials routinely. He did not know that, but I was impressed by his professional attitude and zeal for customer satisfaction. Together with his inventory manager, Adolfo, they even offered an excellent after-sales service that I demanded which is sort of unique if one is buying a pre-owned car. My previous Mercedes was a brand new car. After this purchase, I have to say, make a smart choice and buy it from Fairfax Motors. Zack will take good care of you. More

Great Experience Very pleased with the high level of professional service Everyone was helpful and friendly. My salesman, Mr. Owens was very thorough, accommodating Very pleased with the high level of professional service Everyone was helpful and friendly. My salesman, Mr. Owens was very thorough, accommodating & responsive to questions. More

Mr. Zack Owens The reason Mr. Owens deserves the ratings we provided (5) across the board, is because he earned it. I have purchased vehicles over the years as a US The reason Mr. Owens deserves the ratings we provided (5) across the board, is because he earned it. I have purchased vehicles over the years as a USAA member, and have yet to experience customer service and professionalism at the level he provided. We had a brief conversation late on a Saturday afternoon regarding one of the cars on the lot, and a few days, not weeks later we were driving the car home. Mr. Owens is not your typical sales professional, he delivered on exactly what we discussed. He did not try to sell us something we were not interested in, nor did he bore us with small talk. He got us in and out as promised. Mr. Owens has earned my business and will definitely receive referrals from me in the future. More

Great service, definitely recommend I was looking for a used bmw 335xi which was very hard to come by with all of the packages I wanted and in the right color. I'm from Pittsburgh, PA a I was looking for a used bmw 335xi which was very hard to come by with all of the packages I wanted and in the right color. I'm from Pittsburgh, PA and had to extend my search to out of state and found a great car at Fairfax Motors in Virginia. I spoke with Zack Owens over the phone and he was incredibly helpful. He made the whole process of buying a car from out of state very easy and even told me to call his personal number if I had any questions which I used several times throughout the process and he was always happy to assist me. I drove 3 1/2 hours to see the car and they had all the financing and paperwork pre-arranged over the phone and ready for me so that I could come in and drive out quick and easy. The car was even more beautiful in person than in the pictures. When dealing with luxury cars, you expect quality service along with the quality car, and that's exactly what I got with Zack Owens and Jimmy with financing. More

Bertha and Brandon L; Wilmington NC My mother and I was tremendously please with the customer service rendered by Mr. Zack Owens and Mike Kim. I happen to find a Honda Accord EX-L that m My mother and I was tremendously please with the customer service rendered by Mr. Zack Owens and Mike Kim. I happen to find a Honda Accord EX-L that my mother was interested in via the internet at Fairfax Motors. Since I happen to live in the area, I decided to check it out. Mr. Owens had the vehicle prepared for me to view and test drive upon my visit. I explained to him that I was shopping for my mother and told him that she was interested in purchasing the vehicle. Long story short, Mr. Owens was contacted by my mothers financial institution and proceeded with the vehicle purchase. Once the finances were in order, all my mother had to do was complete the transaction and pick up the vehicle. I gave Mr. Owens a date of when I would have my mother at the dealership to pick up the car since she was coming from North Carolina. Yes! It was to good of a deal to pass on. Zack's professionalism and courtesy made the transaction painless, and my mom a very satisfied customer. Mike Kim ensured the vehicles readiness to hit the open road reaffirming the great customer service provided. They even insisted that my mom give them a courtesy call to ensure her safe return to NC. Now that's customer service! More