Fairfax Motors

World Class Customer Service I am inspired to share this little anecdote about Fairfax Motors because the business sells fantastic automobiles while effortlessly offering an atmos I am inspired to share this little anecdote about Fairfax Motors because the business sells fantastic automobiles while effortlessly offering an atmosphere of conscientiousness that connects with the customer. I am living proof that customer service at Fairfax Motors is one committed on satisfying the customer first rather than solely focusing on its bottom line. Recently I purchased a gorgeous used luxury vehicle from Fairfax Motors in Fairfax, Virginia. The entire buying experience was extremely enjoyable. Don’t get me wrong I love the car, but this is about how enthralled I am with the company’s management and sales people! I had a couple of concerns in regard to my vehicle weeks after I finalized my sales contract. I presented them to Fairfax Motors. Upon hearing my worries and without hesitation the sales manager, JOHN FLEMING, assured me that he would take care of the matters and sprang into action. He extracted time from his busy schedule to carefully, meticulously, and persistently work on doing what needed to be done to gratify me. The staff at Fairfax Motors, in particular John Fleming, ensured my complete satisfaction before, during, and AFTER the sale. Their actions define the perception of good will and success. Kudos to the owner Andy Geurwitz, John Fleming and the rest of the Fairfax Motors family for graciously helping me by going far above and beyond on a job well done. Fairfax Motors totally exceeded my expectations and possess a brand of customer service that is truly world class!!! THANK YOU!!! More

Outstanding Service and Quality I just purchased a car from Fairfax Motors. I could not be happier with the service or the quality of the car. The price was more than fair, the entir I just purchased a car from Fairfax Motors. I could not be happier with the service or the quality of the car. The price was more than fair, the entire experience was friendly and warm. They were accommodating to us popping in with no appointment (with small kids!) and addressed any and all concerns. I cannot recommend them highly enough. More

Fantastic service I went in looking for a car with my sudden need of a new car and they were very helpful. I went in looking at one and they helped me find the perfect I went in looking for a car with my sudden need of a new car and they were very helpful. I went in looking at one and they helped me find the perfect car for me. I did not feel like I was at a pushy dealership where they just want you to buy any car but the right one for you. I left feeling confident and very happy my search was over. Thank you! More

A Fantastic Deal I was extremely pleased with our experience at Fairfax Motors. I typically prefer to buy cars from a private party, because they're usually cheaper. H I was extremely pleased with our experience at Fairfax Motors. I typically prefer to buy cars from a private party, because they're usually cheaper. However, because we were on a tight schedule to find a new car, and we didn't want to make a poor decision or buy a lemon, we made the choice to look at dealerships. We were looking primarily at Honda CR-Vs, so when I came across the fully-loaded 2008 CR-V listed on Fairfax Motors website, I knew I had found a fantastic deal. I felt the price was low, and was worried there had been a mistake on the listing. I inquired anyway, and visited as early as I could the very next day. When I saw the car, it was in better condition than I had expected, and had a completely clean carfax. I jokingly told the salesman, Pat, I thought I'd be getting a steal on the car at the price they listed. He admitted that they'd made a mistake in listing it so low, and that they'd already raised the price by $800 (still low, in my opinion). I was worried they'd expect me to meet the new price, but Pat assured me that I was locked in at the original price I'd inquired about. What a relief! I test-drove the car and loved it. I needed to pick my wife up from the airport, but told Pat I wanted to bring her back to test-drive it as well, in hopes that we'd be making an offer. The sales manager told me that they had another customer coming in to look at the car, but that I was welcome to come back with my wife. Before I left, however, he assured me that they wouldn't sell the car out from under me. When I returned with my wife, we found out that not only was the car still there, but Fairfax Motors had actually asked the other prospective buyer not to come in because we were so serious about the car. I felt that Pat and his manager really earned our trust, and it made me all the more happy to make an offer. We ultimately paid more than we wanted for the car, but not because they raised the price. It was because of the fantastic warranty that Fairfax Motors offered. On an 8 year-old vehicle, things could start breaking at any moment. The 5 year, 50,000 mile warranty they offered gave me the peace-of-mind I needed to be happy buying a slightly older vehicle than I originally wanted. I'm now guaranteed to only pay $100 on any repair the car needs, and although I was already extremely happy with my experience at Fairfax Motors, this sent me over the top! Having only ever bought cars from private sellers, having a warranty on my car--let alone one as good as this--wasn't something that had crossed my mind before I walked into the dealership. Laura helped us through the whole process, and she was wonderful. In the end, it was a great car-buying experience. I'll definitely look at Fairfax Motors first the next time I need to buy a car. Everyone there was extremely personable and kind--by the end of the process they felt like old friends. I couldn't be happier with the car or with the service they provided! More

Excellent Experience Exceptional service and experience buying a 2014 Lexus from Pat Warren, 9/26/2016. Initially I was leery of dealing with a family owned dealership v Exceptional service and experience buying a 2014 Lexus from Pat Warren, 9/26/2016. Initially I was leery of dealing with a family owned dealership vs. a bigger facility (Carmax). Not so. Everyone involved demonstrated integrity without pressure. Pat worked diligently with me to find the car I wanted. I had a price in mind and he helped me get there. John Fleming/ Sales Manager furthered this process along with a fair trade in price on my 'other car'. Laura Davis/ Finance Director talked to me about warranty protection and Cilajet. I was uncertain of this extra, again, no pressure, just clear information. The gentleman, Victor, who detailed my new Lexus took amazing pride in his work. Beautifully done!! I left items in my previous car (including my emergency money) which Pat Warren found and returned to me. Pat personally drove to get me the next day when my car was ready (I had turned in my other car). When I picked up the new vehicle, the owner, Andy, wanted to make sure I was a satisfied Customer. I am indeed! More

Great time They were helpful in me getting my car. Friendly people I would buy from there again. I will tell my friends to go there . They have great prices. They were helpful in me getting my car. Friendly people I would buy from there again. I will tell my friends to go there . They have great prices. More

FairFax Motors is staffed with folks that genuinely CARE! Rating FairFax Motors with five stars does not do the dealership justice. It's more like a 10! The car buying experience was extremely welcoming, dedi Rating FairFax Motors with five stars does not do the dealership justice. It's more like a 10! The car buying experience was extremely welcoming, dedicated, and attentive. Laura, Pauline, and John are true professionals and it is obvious that they are motivated by their care for the customer. The vehicles at the dealership are of the utmost quality and the atmosphere is relaxed and amiable. FairFax Motors is in a class of its own and has succeeded in destroying all stereotypical notions of what we've become accustomed to in regard to "dogged" car dealerships and salespersons. Without a doubt, I WILL return to FairFax Motors for my next vehicle whether I need one or not! You guys rock! More

Quality Treatment for a Quality Car I bought used Mercedes S430 from Pauline Ball. She really knew her stuff and was easy and personable to deal with. I highly recommend this dealershi I bought used Mercedes S430 from Pauline Ball. She really knew her stuff and was easy and personable to deal with. I highly recommend this dealership in general and Pauline in particular. More

Car Buying at it's best My experience at FairFax Motors far exceded what I had expected. Pauline Ball(Who is a wonderful beautiful lady) contacted me promptly after my email. My experience at FairFax Motors far exceded what I had expected. Pauline Ball(Who is a wonderful beautiful lady) contacted me promptly after my email. She had the car ready for me to check out when I arrived. She showed me the carfax and told what she could of the car's history. She was a joy to talk with during the testdrive. As far as I'm concern Laura Davis is a godsend. She was pleasant, patience and took her time to get me a better rate(much, much) then my bank had offered. I have absolutly nothing bad to say about the car, a 2008 S60 Volvo, deal or any of the staff at Fairfax Motors More

Great experience I bought a car at Fairfax motors yesterday. I drove five hours to get there and it was worth the driving. I met this great salesman name Pat who is ve I bought a car at Fairfax motors yesterday. I drove five hours to get there and it was worth the driving. I met this great salesman name Pat who is very down to earth and a true New Yorker with the most sense of humor. The staff there are excellent and very professional. Laura, the finance director did a great job finalized the deal in less than 3 hours I was driving home in a beautiful and immaculate Lexus . I wasted no time and I am very satisfied with the service. Wallace Herisse Jr New York More