Back

Fairfax Motors

Fairfax, VA

3.6
414 Reviews

9909 Main Street

Fairfax, VA

22031

Directions

By Type

Showing 414 reviews

January 14, 2017

Pauline was like working with a sister!! I researched FM and was pleased to find how long they have been around. They seemed like a family oriented place. I finally went in to check out th More

by Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Davis, Pauline Ball, John Fleming
Feb 15, 2017 -

Fairfax Motors responded

Hi Cindy! We certainly pride ourselves on being a locally owned, family operated business and are so happy that came through during your experience with us. Our goal is to make all of our customers feel at home from your first contact with us. Thank you for your feedback, we appreciate it.

January 12, 2017

Excellent Service! Pauline was patient and attentive to my needs as a customer. She was knowledgeable and friendly which made the process feel much better. Laura made th More

by Danesha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Davis, Pauline Ball
Feb 15, 2017 -

Fairfax Motors responded

Danesha - we are so glad you had a great experience with our dynamic duo Laura and Pauline! Thanks so much for sharing this feedback and as always we appreciate your business.

January 09, 2017

Sports Car Purchase I have been very reluctant over the years to purchase a car at a used car lot. I had been looking for a MB-SLK-Class with a manual transmission for se More

by Gary Maltby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pauline Ball, Bonnie Edwards, John Fleming
Feb 15, 2017 -

Fairfax Motors responded

Hi Gary! Thank you so much for taking the time to write about your experience at Fairfax Motors. We are so thrilled we could help you get into the sports car you were looking for and at the price you wanted! Please let us know if we can do anything to help you in the future. Enjoy your car :)

January 06, 2017

Fairfax Motors Rocks! Laura made the administrative part of the sale fun and informative. She is very knowledgeable and her upbeat friendly personality makes her enjoyable More

by Renee & Bill G. Fairfax VA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Davis, Pauline Ball
Jan 08, 2017 -

Fairfax Motors responded

Thank you both for taking the time out of your day to write a review for of Laura - we think she's pretty great too and we are happy to hear of your positive experience at our dealership. Have a wonderful 2017 and we look forward to seeing you soon!

January 05, 2017

HORRIBLE Experience Buyer BEWARE – If honesty, Integrity and faith you will be treated fairly, are important; DO NOT BUY from Fairfax Motors. After negotiating and agree More

by xracerx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Gurowitz, Pauline Ball, John Fleming
Jan 13, 2017 -

Fairfax Motors responded

In response to your review of Fairfax Motors, we are sorry for the unfortunate experience you had with us. We apologize for the miscommunication between our manager and owner on the selling price of the 2007 Jeep Cherokee purchased on September 30, 2016. We understand that you live an hour and half away from the dealership and appreciate you coming the distance to purchase the vehicle, but as you indicated this was the vehicle you were looking for and was a special purchase. During a conversations with the sales manager on Wednesday December 28 , we stated that we would take the vehicle to our service center (Sunoco) which is not a dealership, even though our 3 months or 3,000 miles whichever comes first would expire on December 29, 2016. When your son and his uncle arrived on Saturday morning, December 31, 2016, I said I would get the Jeep to Sunoco service center for them check for the concerns you were having however the uncle offered to take the vehicle to Sunoco himself because he (the uncle) knew where Sunoco was located. Sunoco was able to reset all the codes except for the PCM, which needs to be taken to dealer to reset, as you know according to the research you had done prior and was discussed during your buying experience. Prior to your purchase on September 30, 2016, we did have the local Jeep dealership complete all recalls and re-programed the drive control module. As a preowned dealership, we try our very best to ensure our vehicles have been check thoroughly prior to any sale. Unfortunately, there are times when something happens after it drives off the lot regardless of how much work or money was put into the vehicle prior to sale. When you are purchasing a 10-year old vehicle, issues are more likely to arise due to the age and mileage - which I am sure you are aware. While we can’t take back any of the experiences you had with us or your feelings on how things were handled, please know we will use this experience in the future to better our communication among each other on both price changes that may affect our customers and service issues on our vehicle. Please know your experience is not the norm for us and we do sincerely apologize.

More
December 22, 2016

Excellent Car Buying Experience Pat Warren and the staff provided me with an excellent car buying experience. They explained everything, applied zero pressure, and even watch my ki More

by Andre Barnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Davis, Pat Warren, Bonnie Edwards, John Fleming
Jan 08, 2017 -

Fairfax Motors responded

Buying a car shouldn't be a hassle and we are thankful we could help you with this experience, including watching the kids! We pride ourselves on being a family focused dealership as we are a family owned company. Thank you again and we hope you love your car!

December 06, 2016

Perfect deal I am still amuse how I was able to get such a great deal for less but guess what? This dealership is amazing and the choice you should make when you w More

by Icey1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Davis, Pauline Ball, Pat Warren, John Clark, Marcelo Revollo, Bonnie Edwards, John Fleming
Jan 08, 2017 -

Fairfax Motors responded

Wow! What a stellar review of everyone at Fairfax Motors. We are family owned and really strive for a team like environment. Our culture is top notch customer service along with making the car buying experience fun and painless! Thank you for taking the time to review us - we appreciate it! Cheers to your new car!

More
November 28, 2016

Ford fusion hybrid great we are good and more friendly also we really like this the car Ford fusion hybrid. My employees deal with us to helpful and we are share this little More

by jamelrami6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Davis, Pauline Ball
Jan 08, 2017 -

Fairfax Motors responded

Thank you for sharing your car buying experience with our future customers. We appreciate it and are thrilled you love your Ford Fusion Hybrid!

November 27, 2016

Great Job by Pauline Ball Great experience. Pauline was very efficient. I was out of there in a few hours. Laura was also very helpful. However, they should think about institu More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Davis, Pauline Ball
Jan 08, 2017 -

Fairfax Motors responded

Steve, Thanks for sharing the feedback regarding the Metro. That is a really great idea. We will take that into consideration in the future for sure. As you saw, we are a small family owned dealership so we don't always have the resources for that but we could evaluate this need on a case by case basis. We hope you enjoy your car and are happy to see you are pleased with your experience at Fairfax Motors.

More
November 14, 2016

Great Customer Service I gave Fairfax Motors a 5 star rating because I received great customer service. I emailed Pauline for about a month before my mom actually went to go More

by tiarra1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Davis, Pauline Ball
Jan 08, 2017 -

Fairfax Motors responded

Thanks so much for the lovely review of our dealership and Pauline. We appreciate your business. We hope you enjoy your car!

...
25
...