Fairbanks Nissan

This place will work with you to make a sale, but that's it. Once they make the sale, expect to be treated like dog xxxx. it. Once they make the sale, expect to be treated like dog xxxx. More

I have been sitting on this review for a while at this point to try and be as fair as possible. On December 2nd I bought a used 2017 Chevrolet Equinox with 95k miles for $16,999 (plus $525 in fees), while point to try and be as fair as possible. On December 2nd I bought a used 2017 Chevrolet Equinox with 95k miles for $16,999 (plus $525 in fees), while being told by more than one employee it was lucky I had bought it that day, because they realized they had undervalued it and were about to raise the price to $19,000. Their reports and the Carfax gave no indicators that there was anything to be concerned about. On December 22nd, the car was undriveable. Dumped all the oil out in a parking lot. In that time, it had gone only from Fairbanks to North Pole for my daily commute, with some grocery stops, and had only accumulated 300 miles. Two tows and two attempted repairs later, now I need to get a new engine for the vehicle. The two mechanics I went to both said individually, Nissan had no business selling the vehicle in the condition it was in. Between the inexpertly rebuilt engine, the loose hoses, and the chewed-on wires, they were surprised I even managed to drive 300 miles. Now, this is a used vehicle – several months down the road, I absolutely expected repairs to be needed. 19 days/300 miles later? There’s selling a vehicle as-is, and there’s being neglectful and taking advantage of customers. Unfortunately, it is my belief that Nissan of Fairbanks is comfortable remaining in the latter category. A vehicle worth almost $20,000 at the time of sale should not need thousands of dollars in repairs less than a month after purchase. I would also think that a car dealership, branded under a company that consistently is in the top 10 leading car brands in America, could afford to ensure the vehicles on their lot are reliable before selling. This has been a horrific experience and I will be sure to never buy from any Nissan dealer again, whether it’s a Nissan vehicle or a used vehicle on their lot. I will never purchase a Nissan vehicle from any dealer. I have also recommended to everyone I have spoken to about this experience to avoid Nissan at all costs, and I will continue to do so. EDIT: To Nissan of Fairbanks and Wes's credit, they did reach back out to me in an attempt to find a resolution. After some back and forth, Wes offered to arrange for the Equinox to be towed on Saturday, and be inspected during the week by Nissan technicians. I was home all day on Saturday, phone available, and never received a call (or the tow). Probably shouldn't have been as surprised as I was. More

Brought my xterra to Nissan to have major engine work done. What was supposed to be a 2 day job turned into 5, they did not fix the problems my xterra had but made them worse. Upon the initial inspection done. What was supposed to be a 2 day job turned into 5, they did not fix the problems my xterra had but made them worse. Upon the initial inspection. I was told that I needed my rear main seal done and agreed to this fix. As well as being told my intake gasket needed to be done as well. On the third day I recieved a call from nissan stating that my intake gasket was still leaking after my engine being worked on because the intake was warped. They did not see this upon the initial inspection, disassembly or reassembly but only after they test drove it. Which means they warped my intake and didnt want to take the blame for it. I also requested that they fix my wipers due to them having power but not functioning properly. I received my car back with absolutely zero power to the windshield wipers. When I called back to explain that this is a hazard and I wanted it to be fixed. They told me that they never said the windshield wiper motor being replaced would fix my issue. But they offered to put in a new switch for $400+ with their switch being over half that cost. When in reality the part is only $60-80. Ive called the service manager multiple times with no answer but they did have the audacity to have the sales manager call me because he "heard" I was interested in a new car. Do NOT trust these hacks and DONT waste $2200 like I did. Absolutely horrible service. More

I paid 100$ for an oil change and drove all the way to Las Vegas, NV, where I got another service done when they discovered that the cvt transmission fluid had been spraying out for the last 5,000 miles b Las Vegas, NV, where I got another service done when they discovered that the cvt transmission fluid had been spraying out for the last 5,000 miles because someone from the Nissan Fairbanks did not replace the cap on my transmission fluid after they checked it. This branch should be shut down for being incompetent. Don't go here!!! More

Excellent customer service and service. The employees are nice and attentive. They treat you as a valued customer and try to meet your budget needs. nice and attentive. They treat you as a valued customer and try to meet your budget needs. More

It takes a TEAM! 5 Stars, That's what I say. I have brought my 2014 NV3500 to Fairbanks Nissan for service every 3000 miles since it's purchase religiously. I have h 5 Stars, That's what I say. I have brought my 2014 NV3500 to Fairbanks Nissan for service every 3000 miles since it's purchase religiously. I have had it serviced 52 times in 4 years. I will be making it 53 by the end of next week. On one of those visits, a mechanics found a serious problem that could have put my family in danger. He caught it during the multi-point inspection, which they do every visit. Having a family of 9 and living 45 minutes outside of Fairbanks, I can tell you safety and dependability is very important to me. Nissan is a great product (no doubt for me there) but I give full credit to the employees who work in the service and parts department that keeps my vehicle on the road in great shape. The relief of knowing my vehicle is well taken care of is invaluable. I'm in my 40's and have experienced several dealers and garages in many areas. Nissan Fairbanks takes the cake from sales to service. More

Great experience with Service Department Very positive experience with Service Manager Brittney and assigned Tech Dave Rosadiuk working on my 98 Frontier. Highly recommend this team for issue Very positive experience with Service Manager Brittney and assigned Tech Dave Rosadiuk working on my 98 Frontier. Highly recommend this team for issues with your vehicle. More

Best sales and service ever! I had the pleasure of working with this dealership when I purchased a 2017 Nissan Titan. It truly was a pleasure, stress free and they are certainly I had the pleasure of working with this dealership when I purchased a 2017 Nissan Titan. It truly was a pleasure, stress free and they are certainly willing to work with their customers. The service department at Fairbanks Nissan is second to none. Best vehicle buying experience ever, I highly recommend them! More

Lied to!! The salesman and staff were great until the sale was secured. I purchased a used car ($16,695) from out of town and Stanley Nissan has refused to hon The salesman and staff were great until the sale was secured. I purchased a used car ($16,695) from out of town and Stanley Nissan has refused to honor their agreement! After buying the vehicle the salesman told me the second key and autostart would be mailed once they were able to secure them from the original owner. Unfortunately the previous owner "lost" the key and autostart. I was quoted $400 to replace these and Stanley Nissan refused to help replace the missing key/Autostart. The sales manager also failed to contact me after repeated emails (4). To put the icing on the cake I caught a clerical error which I made them to fix! I put a $500 deposit on the vehicle which was taken out twice when I paid the remainder of the cost! Therefore I insisted that I pay the $500 they short changed themselves! Even with this they were unwilling to work with me to replace the key and autostart they told me they would mail. If the sale goes smoothly I'm sure this is an acceptable dealership to work with however do not expect anyone to work with you after you purchase the vehicle!!!!! Based on my experience I would recommend that you stay far... far away from this dealership. They are an ugly stain on the beautiful and friendly town of Fairbanks I have come to know and love! More