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290 Reviews of Fair Oaks Ford - Service Center
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June 21, 2016
Great sales experiance but not service I purchased a new 2016 MKX which has had some problems, thus far; poor back of the seat cooling, squeaky door, headlight warning message, courtesy sea I purchased a new 2016 MKX which has had some problems, thus far; poor back of the seat cooling, squeaky door, headlight warning message, courtesy seat not working properly, a rattle from a speaker and a throttle body malfunction. I am not knocking the car as this is the first model year car and some hiccups are to be expected. First, every time I was there the service staff was courteous even though they were dealing with increasingly frustrated customer and here is why. In total since January (its June now) I have had 5 visits 4 times for the back cooling issue and 5 times for the speaker, 2 times for squeaky door and 3 times for the courtesy seat. There rest were fixed on the first try. Here is my complaint and frustration, the speaker grill is vibrating when playing music, listening to AM or having a phone conversation, touching the speaker grill with my finger lightly makes the rattle go away, in fairness they have replaced the speaker, the grill and the panel (at least that is what I'm being told.) None of these solutions helped, other MKX's don't have this issue on a $1300 sound system option and at no point did Mark or anybody else with whom I dealt with say, "okay we think we fixed the issue let’s sit down in the car and see if it’s still there." I would not expect this after the first visit or even second but FIVE!!! What adds insult to injury is the first two times I offered to show them what the problems are (initially the speaker, the door squeaking and power seat) and both times the offer was refused…”we got it” I was told. They didn’t. One of those time was with the door, I could see the rubber boot was out and was rubbing against the door, they said they fixed it by tightening something up, when I look at it the boot was still out, no biggie, I gave them the benefit of doubt now after the rest of my experiences I don’t believe anybody look at it or looked at it well. Similar experience with the courtesy power seat, which on the 3rd try was not a memory module issue but instead courtesy module issue. The back cooling is a design issue and after 4 visits and an updated module, it is better but still poor performing though not the dealers fault anymore, hope Ford/Lincoln will come up with an appropriate solution. I’m working with Lincoln concierge to arrange the fix of the speaker with another dealer, this shouldn’t be this hard it’s not a software gremlin just a vibrating grill (I put a rubber washer that helped reduce the number of times it vibrates by 50%) In fairness, each time I came they took the vehicle to work on without pushing back and Mark has been courteous when dealing with me so I don’t know if the overall service experience is the dealers fault or Marks but there is a general feeling of churn and burn and if we don’t fix it the first time we will fix it the next time or the 5th time. Maybe the reason they are so busy is because there is never enough time to fix it right the first time? As a Lincoln owner expect a Ford dealer experience and not a Lincoln experience. More
by Thisguy159
Employees Worked With
April 19, 2016
Excellent Service I am very happy with my oil change and tire rotation from Fair Oaks Ford. Joe Mayer is helpful and knowledgeable. Fair price for the service and ext I am very happy with my oil change and tire rotation from Fair Oaks Ford. Joe Mayer is helpful and knowledgeable. Fair price for the service and extremely competent. More
by palomine
Employees Worked With
Joe Mayer
April 11, 2016
best ford dealer and repair service around.!!! I not only had a fantastic experience buying my car here 4 years ago, but I will never take it to another service shop other than Fair Oaks Ford again I not only had a fantastic experience buying my car here 4 years ago, but I will never take it to another service shop other than Fair Oaks Ford again! They are super friendly and were able to diagnose a problem that another Ford dealer missed.I could not be happier with the whole experience. I live in Tinley Park and it is worth the drive to not only purchase but service a car there. Anthony in service was fantastic and John Kranjovich is one of the most honest genuine GMs around!!! More
by curlyangel23
Employees Worked With
John K. the head honcho, Anthony Collins
February 20, 2016
Really Amazing I go here for service for lincoln and its really good. The employees are super nice and trear you with respect. Also the service is really fast and i I go here for service for lincoln and its really good. The employees are super nice and trear you with respect. Also the service is really fast and i am happy with it. More
by Lucky67
Employees Worked With
Jeff Gose
January 27, 2016
Excellent Service Department I always receive excellent customer service when I take my 2010 Ford Fusion in for service. The service performed is done with quality in mind. I always receive excellent customer service when I take my 2010 Ford Fusion in for service. The service performed is done with quality in mind. More
by aserafini
January 24, 2016
Horrible service Brought my 2014 Ford Raptor Roush Phase 2 in for warranty work and oil change pick the truck up and they tell me all fixed . Literally pull out of d Brought my 2014 Ford Raptor Roush Phase 2 in for warranty work and oil change pick the truck up and they tell me all fixed . Literally pull out of dealer and my truck dies and has same issue . Did they even test drive it or just cleared the check engine code. Also had the oil changed and tires rotated and they gave it a complimentary car wash . I got a few deep scratch on my wheel when they rotated it and the wash looked like the just wiped the salt off my truck with a wet rag. Glad I just paid 65k for a truck for them to treat it like crap. Called the general manager and left a message. Never got a call back More
by Justinb491
Employees Worked With
Joe Mayer
January 06, 2016
Amazing This dealership is amazing. I come here for my lincoln and they do a great job. I get my service done here and they do it fast. Also the employees are This dealership is amazing. I come here for my lincoln and they do a great job. I get my service done here and they do it fast. Also the employees are very friendly. I reccomend it. More
by Lucky67
Employees Worked With
Frank
December 24, 2015
Very Pleased. I always have a good experience when I bring my car in for service. The staff is prompt and courteous, and I like that I do not have to make an appoin I always have a good experience when I bring my car in for service. The staff is prompt and courteous, and I like that I do not have to make an appointment to do an oil change, and they were able to take care of a warped rotor and brake pads all at the same time, and while I waited. I am very pleased More
by epeder
Employees Worked With
Frank Luciano
December 24, 2015
Oil Change The staff was courteous and friendly. Checked over car and made sure everything worked properly. I like how they made me confident in the service th The staff was courteous and friendly. Checked over car and made sure everything worked properly. I like how they made me confident in the service they provided. More
by Larmst2936
Employees Worked With
Mark Sciulli
December 15, 2015
The best part about owning a Ford I never thought that getting a car serviced could be a pleasure but, at Fair Oaks Ford Lincoln, it really is. I've taken my 2014 Ford C-Max Energi to I never thought that getting a car serviced could be a pleasure but, at Fair Oaks Ford Lincoln, it really is. I've taken my 2014 Ford C-Max Energi to Fair Oaks Ford Lincoln twice, and each time the experience has been like a breath of fresh air. The facility (e.g. the waiting rooms, complementary beverages and snacks, etc.) is wonderful, the staff is courteous and solicitous, each service was timely, and I was never overcharged or cross-sold something I didn't need. Honestly, I can't say enough about what a positive experience it's been dealing with everyone at Fair Oaks Ford Lincoln. More
by TRNunes
