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290 Reviews of Fair Oaks Ford - Service Center
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November 02, 2019
Clint “Eastwood” Schreiber wins Oscar! Clint won the coveted Best Director Oscar by directing me to Fair Oaks and giving me great service! Blue accepted his award. Thanks Clint and FOF! Clint won the coveted Best Director Oscar by directing me to Fair Oaks and giving me great service! Blue accepted his award. Thanks Clint and FOF! More
by schreibca
Employees Worked With
Clint Schreiber
September 12, 2019
Always Sweet! Awesome been dealing with Dave W for over 20 years. Fair Oaks since 208.. That is why I drive my MKx 70 miles just for an oil changes and any major wo Awesome been dealing with Dave W for over 20 years. Fair Oaks since 208.. That is why I drive my MKx 70 miles just for an oil changes and any major work needed,,, Mark fixes right the first time... I have yet to have return twice for the same issue with any of my cars.... More
by moses56
Employees Worked With
Other Employees :
Mark Tech Mark Service Mge, Dave Wargo, Joe Mayer
September 04, 2019
Satisfied Customer Fair Oaks Ford and Lincoln is a very professional place to do business. Stop in and see Adam L, he’s great and really knows his cars! Fair Oaks Ford and Lincoln is a very professional place to do business. Stop in and see Adam L, he’s great and really knows his cars! More
by Harley
Employees Worked With
Adam Liaromatis
March 26, 2019
Great job They did a great. I am happy with the service. I love my escape. I would recommend my friend to them. Great job. Thanks for your help. They did a great. I am happy with the service. I love my escape. I would recommend my friend to them. Great job. Thanks for your help. More
by Saydoy
Employees Worked With
Adam Liaromatis, Darren Sanders
November 14, 2018
Service The dealership is always very clean and staff is professional. This is the second car we purchased from Fair Oaks Ford and couldn’t be happier. The dealership is always very clean and staff is professional. This is the second car we purchased from Fair Oaks Ford and couldn’t be happier. More
by GSA1995
March 30, 2017
Excellent Service John Mazurek was very helpful in making our maintenance check-up a smooth experience, and made every effort to expedite the process. Great experience John Mazurek was very helpful in making our maintenance check-up a smooth experience, and made every effort to expedite the process. Great experience & excellent maintenance team !! More
by Werner
Employees Worked With
November 27, 2016
Very Dissapointed!!! My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The win My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The winter of 2011 we noticed the heat on the drivers side was not blowing warm or hot air, in fact, it was cool air and with very little force. The passenger side would get hot and expel quite a force of nice heat. So we brought the vehicle to Fair Oaks and my husband mentioned that he felt a blend door wasn't working properly. They told us they saw nothing wrong but flushed the coolant for us. There did seem to be heat on the drivers side but still no real force of heat when I first got the vehicle back, Within a few days it got cold again. So we brought it back..they flushed it again saying nothing is wrong. The following winter started with the same problem and we brought the vehicle in again with the same complaint. Again, they flushed the coolant and it seemed to give me some heat on the drivers side. So... now the car is out of warranty and the exact same problem arises. We bring the vehicle in and they magically diagnose the problem!! They tell us the blend door actuator needs replacing and will cost us $450. My husband explains this is the same problem we have had since purchasing the vehicle and feels this should have been fixed properly when it was under warranty. Of course, we got nowhere with that. So he talked with the service director, Mark Benakovich, his response is, "You've never spent any money in our service department and you expect us to fix this for free?" Free?????? This is my second car I've bought there and both times I bought extended warranties!!!! That certainly was not free! How about all of our time being inconvenienced by bringing the vehicle back in for the same issue and not having heat in my car...you wasted my time repeatedly and left me with no vehicle each time. My husband does our oil changes and brakes himself...sorry you have been so inconvenienced by us for not having you do those services. My husband asked the service director, "How would you feel if this was your vehicle?" Mark Benakovich, service director responded, "Not my car, not my problem!" I think you have shammed us and have taken advantage of us!! We have friends who had similar experiences at Fair Oaks! We will take this further and will make sure our friends, family, employees and Facebook friends know how crooked you operate. We have already contacted Ford Corporate and lobbied a complaint. Next is BBB. You'll never receive another dime from us! More
by NeverAgain
November 07, 2016
Very good Each time I come i.am treated with friendliness and respect. I often have the service advisor Dave. He is very helpful. I've known him for a long time Each time I come i.am treated with friendliness and respect. I often have the service advisor Dave. He is very helpful. I've known him for a long time. More
by Lincolnman
Employees Worked With
Dave Wargo, Steve Squillo
October 03, 2016
New vehicle purchase and exchange The dealership and sales staff was very professional and helpful in making a deal work to my approval in a very reasonable period of time. I had rece The dealership and sales staff was very professional and helpful in making a deal work to my approval in a very reasonable period of time. I had received a phone call from the dealership asking if I would be interested in exchanging my existing vehicle which I had purchase from Fair Oaks for a newer one. I was already going to be bringing my vehicle in for an oil change service. So I agreed to an appointment with the sales staff at the same time. I selected the vehicle I was interested in with the specific options and took a test drive. I then requested them to work up the numbers and provide me with a trade in value. They came up with a very workable deal on a lease for a 2016 Ford Edge and a good trade in value for my 2012 Ford Escape. This whole process took about 2.5 hours to be out the door with my new vehicle. I have purchased 3 previous vehicles at this dealership as well as assisting my son in purchasing a vehicle and their service and personal attention has always been excellent. They also have an excellent service department which I have used for several years. More
by Verymuch a FORD guy
July 11, 2016
Poor service On 7/1/16 I brought my 2013 Lincoln MKX in due to the air conditioning not working. Their service associate Anthony gave me the attitude like he could On 7/1/16 I brought my 2013 Lincoln MKX in due to the air conditioning not working. Their service associate Anthony gave me the attitude like he could care less if I was there. I reminded him that I needed a rental and was given a 2016 Lincoln MKZ. I explained to him that I needed something bigger, more like my MKZ and he replied "did you let us know "? I informed him that I had filled out my dealer preferences a long time ago and that the information was in there. He said you are going to have to contact Lincoln stating they were never given that information. The rental was dirty inside with only 1/4 tank of gas. I asking him to put more gas in the car since its a 45minute ride back home, he wasn't very happy. I was finally able to pick my car up on 7/6/16 after they supposedly fixed a leaky hose. On 7/9/16 my air conditioner was not working once again. I sent a message to the repair department on that day and still have not heard a word. I'm extremely upset with having to drive 45minutes each way again to have the air conditioning fixed again! Hopefully for real this time!!! More
by Schneidermys
Employees Worked With
Anthony Collins
