Fair Oaks Ford - Service Center

Great experience! My sales person made my experience very easy with little stress. This is my second purchase from Fair Oaks and both times I was pleased by the profess My sales person made my experience very easy with little stress. This is my second purchase from Fair Oaks and both times I was pleased by the professionalism and knowledge. More

AWFUL! My car has been in the shop not once, not twice, not three times, but four times in the 4 years I've owned the car. 3 of those 4 times was for warra My car has been in the shop not once, not twice, not three times, but four times in the 4 years I've owned the car. 3 of those 4 times was for warranty work on the clutch and transmission which was under warranty. It was also replaced a 5th time by a previous owner. As the second owner of the car, I was told that the extended power train warranty was up to 100,000 miles and that I should make sure to bring the car in to have checked over before that - they NEVER indicated it was 100,000 or 7 years, whichever came first. At 95,000, my check engine light went on and the transmission overheated. Repairs total 2600 and I was told the warranty expired in Aug of this year so it would not be covered. Ford never notified me and when I checked the address/phone number/name attached to the account, it was incorrect despite me calling to change it after getting married. While they did indicate I can call customer service, to see if they would cover it, I told them I was concerned that the car wouldn't make it home and they were aware I had no phone with me to call for help. I am disabled and unable to walk distances more than 500 feet without the use of an assisted device. I asked to use a phone and was told they can't let me use a phone as I would be tying it up. Additionally, when I asked about selling the car since it now has a known transmission problem, I was told the check engine light is now off so they wouldn't know of any problems and to dump the car somewhere else as soon as possible. This service department operates unethically and should not be used. More

Thank You As a female going into a car dealership can be a daunting task. But every time I go into Fair oaks for service I have a great experience. Mark Benak As a female going into a car dealership can be a daunting task. But every time I go into Fair oaks for service I have a great experience. Mark Benakovich will see me come over ask how I am and ask about the family. I really feel like he and Fair Oaks cares about me. The entire service team is amazing. I have never felt awkward they are all GREAT!! Thanks Mark!! More

Outstanding service from joe. I would not go anywhere else for my needs. It’s always in and out when I see joe. Thank you! else for my needs. It’s always in and out when I see joe. Thank you! More

Great Service, would not consider any other place Mark runs a very tight ship, making sure each vehicle is in and out as quick as possible. He is always so friendly, respectful, and makes sure the cus Mark runs a very tight ship, making sure each vehicle is in and out as quick as possible. He is always so friendly, respectful, and makes sure the customer fully understands their service needs. He makes coming into the dealership a hassle free experience, making sure everyone is satisfied before they leave. I wouldn't go to any other dealership if Mark wasn't there helping out. More

Service Department Mark S. was extremely helpful and has earned my devoted busines. I now bring even my other make car in for service. I also recommend Fair Oaks to thos Mark S. was extremely helpful and has earned my devoted busines. I now bring even my other make car in for service. I also recommend Fair Oaks to those in the office. More

I will be back! My last 3 cars were purchased here and the next one coming in February. Wouldn't go anywhere else, Mark S in service is the best! Someone I can trus My last 3 cars were purchased here and the next one coming in February. Wouldn't go anywhere else, Mark S in service is the best! Someone I can trust and that is saying a lot. More

Great deal on tires Mark S. got me a good price, a rebate, and professional installation on my new tires. the whole transaction was handled professionally and expeditious Mark S. got me a good price, a rebate, and professional installation on my new tires. the whole transaction was handled professionally and expeditiously. Will be back. More

Clint “Eastwood” Schreiber wins Oscar! Clint won the coveted Best Director Oscar by directing me to Fair Oaks and giving me great service! Blue accepted his award. Thanks Clint and FOF! Clint won the coveted Best Director Oscar by directing me to Fair Oaks and giving me great service! Blue accepted his award. Thanks Clint and FOF! More

Always Sweet! Awesome been dealing with Dave W for over 20 years. Fair Oaks since 208.. That is why I drive my MKx 70 miles just for an oil changes and any major wo Awesome been dealing with Dave W for over 20 years. Fair Oaks since 208.. That is why I drive my MKx 70 miles just for an oil changes and any major work needed,,, Mark fixes right the first time... I have yet to have return twice for the same issue with any of my cars.... More