Fair Oaks Ford - Service Center

Their service department is nothing but a scam. Multiple repairs over the past year and every time they "fixed" something we had to bring it back for something else. The service department will not Multiple repairs over the past year and every time they "fixed" something we had to bring it back for something else. The service department will not take responsibility for anything they do. Don't go here unless you want poor work with no integrity. If I could give a negative review I would. More

Arline Kuhr at Fair Oaks Ford was amazing from start to finish. We had brought in a company truck for a multi-point inspection. Arline was efficient and handled our truck issues quickly and with a great finish. We had brought in a company truck for a multi-point inspection. Arline was efficient and handled our truck issues quickly and with a great deal of care and concern for costs and completion time. I would highly recommend Arline to anyone looking to have their vehicle repairs and maintenance handled professionally. More

Everyone was extremely helpful, professional and Pleasant. Very grateful that I decided to go all the way to Naperville. Pleasant. Very grateful that I decided to go all the way to Naperville. More

I wish i have less than 1 star review to give. We were scammed by this dealer. They diagnosed my error code high voltage and i paid to fix it Took the car, i drove less than 50 mile then the car stop agai scammed by this dealer. They diagnosed my error code high voltage and i paid to fix it Took the car, i drove less than 50 mile then the car stop again. Still high voltage with different code. No body wanted to talk to me and they want me to pay more to diagnose again after i paid 165$ only for the first diagnosis. I spoke with manager didn't do anything. I don't recommend this Non-professional dealership. Update: I called the dealership on the phone number provided by the reply. Guess what?! I was shove around. I was treated in rude way. The first question is “why you are calling us?!” A lot of yelling and screaming at me. Finally advised not to call again. And i was firmly ordered don't bring your car. We don't want to see you. Take it somewhere else. My question is whoever replied on my review ,put the phone number and asked me to call. Why you did this to me, why you wanted me to go through this experience of lake of respect and mistreating , off course because i have accent was treated this way. Why you provided me with the phone number ?! Is it revenge because of the review ?! I am sure you have recorded the phone call like any other customer service. You can go back and check what happened. Completely disappointed ,frustrated of course i had a bad discrimination experience with this dealership. More

Bought my car here. Always take it back to Trevor in service because he takes care of you! Truly cares about your safety and is an honest guy! service because he takes care of you! Truly cares about your safety and is an honest guy! More

I took my 2014 Ford Focus with recalls on transmission and they been taking care of it since I dropped off to Mr. Timothy Nickels who was my service advisor, he is a great and honest person and got my car and they been taking care of it since I dropped off to Mr. Timothy Nickels who was my service advisor, he is a great and honest person and got my car back fixed. Thanks Fair oaks Ford Naperville More

Service and sales staff were great! I went in for service and they took great care of me and then Jorge followed up the day after to ensure I was satisfied and everything was ok. service and they took great care of me and then Jorge followed up the day after to ensure I was satisfied and everything was ok. More

I had my truck in for service on June 1st due to a noise coming from the front end. The truck was looked over and a diagnosis was given for the noise. I was told that the Diesel engine may exhibit a ticki coming from the front end. The truck was looked over and a diagnosis was given for the noise. I was told that the Diesel engine may exhibit a ticking noise at idle after an engine oil change. Ok but that is not the issue my truck is exhibiting. My front end noise only happens when the truck is driven over 20mph. Now I have to take my truck, that I purchased at Fair Oaks Ford, to another Ford dealer to try to get the issue fixed. I have always used Fair Oaks Ford for my Ford vehicles service. I am not happy about having to find another Ford dealer to get service on my truck. More

All My Auto Needs I go to Fair Oaks Ford for all my Automotive needs. If I'm looking for a car or truck, I go see John Krajnovich! I also send my friends and family t I go to Fair Oaks Ford for all my Automotive needs. If I'm looking for a car or truck, I go see John Krajnovich! I also send my friends and family to him, and they are always taken care of. When it comes to Service, I go to their Service Department. From Mark at the top, through all of the guys at the write up area and the technicians I feel comfortable that my car will be taken care of correctly, and fairly. Fair Oaks is my one stop shop for my car!! More

Great valet service! Overall experience was great. The door to door service is perfect. They were here when they said They would be and had it back when they said they wou Overall experience was great. The door to door service is perfect. They were here when they said They would be and had it back when they said they would. AND the car was washed! I also figured the loner car I would get would be one of those little tiny cars, but no it was a Lincoln as well! That impressed me. Thank you! Mary Meyer Oswego More