Fair Oaks Ford - Service Center

Exceptional Customer Service 8/8/15, brought in my 2011 F150 2WD SuperCrew with a reared growl noise on acceleration and cornering. Obviously I was concerned as it was not the ch 8/8/15, brought in my 2011 F150 2WD SuperCrew with a reared growl noise on acceleration and cornering. Obviously I was concerned as it was not the chirping sound of your warn break warning system. Not expecting to get my vehicle in today, Carols Posada, Service Advisor, checked my vehicle and moved me into line for immediate attention. Turned out I had a 'heat shield' come loose. Again Carols clearly explained what it was, what needed to be done and the cost to do it. No drama, no add on maintenance (what I needed ). Clearly a quality organization from Carlos, to Mark S (Service Technician). a little over two hours and my truck was back to me, clean inside and out. Great Service and I am very comfortable recommending them to the rest of my Naperville, IL neighbors. More

Professional and prompt Just an oil change today, but they always make the extra effort to get you in and out quickly. They keep you informed when there busy and your servic Just an oil change today, but they always make the extra effort to get you in and out quickly. They keep you informed when there busy and your service will take longer than normal due to the volume, I'm usually there early Saturday mornings for oil changes and it can be busy. More

Oil Change I have utilized Fair Oaks Ford to service my automobiles for approximately 15 years. The service managers are all very friendly and go out of their w I have utilized Fair Oaks Ford to service my automobiles for approximately 15 years. The service managers are all very friendly and go out of their way to make sure your experience is positive. They only recommend what truly needs to be done and perform the services in a timely manner at a decent price. They accurately diagnose the problem and fix the issue on the first pass. I have never had to return to the dealership to fix a problem twice. This location is quite an upgrade from their old location on Naperville and Ogden road. The facility is modern, upscale and very clean. They are always well stocked with free amenities, i.e., bottled water, coffee, fruit and snacks. The waiting room is very comfortable. I would recommend utilizing this facility for all of your Ford/Lincoln needs. It's always been a positive experience. More

Convienant I like this location. I had an oil change and tire rotation. Although the wait was a little bit, there was much entertainment in the waiting room. The I like this location. I had an oil change and tire rotation. Although the wait was a little bit, there was much entertainment in the waiting room. There are computers, magazines, TV's, a kid room, cookies, fruit, coffee, and water bar. It's very family-friendly and I don't mind bringing my kids. More

Service Excellent service and courteous service. Have always experienced great service. Service writer was Dave Wargo, could not have been nicer. Great compa Excellent service and courteous service. Have always experienced great service. Service writer was Dave Wargo, could not have been nicer. Great company to deal with. More

SuperDealership Always found a knowledgeable Sales, Parts and Service Department representative. Great, helpful, people. Our family has bought several cars from t Always found a knowledgeable Sales, Parts and Service Department representative. Great, helpful, people. Our family has bought several cars from them over the years. We have recommended them to friends, family and many others. More

Extremely easy to work with, trustworthy. We have been using Fair Oaks Ford service for about 3 yrs for our 2007 Focus and 2000 Windstar. Because of the age of the minivan we have been in 4-5 We have been using Fair Oaks Ford service for about 3 yrs for our 2007 Focus and 2000 Windstar. Because of the age of the minivan we have been in 4-5 times for major service and several more times for routine maintenance. I am always impressed by their professionalism and fair play. Having been disappointed over the years and feeling taken advantage of by other dealers I have never had that sense at Fair Oaks. They have always finished the job for the amount estimated, and several times lower, have been open to negotiation a bit, and always completed the work in the promised time frame. The waiting room is very neat and professional with work spaces, and snacks. To be frank, I actually don't stress out about going there, and either does my wife. We usualy ask for Dave Wargo. Wayne does the actual work on the car, and does great work. So why then only 4 stars? Well you have to leave them something to strive to reach, and price can always be 20% (5th star) lower. More

2010 Ford Ranger Action is stronger than words. Simply put, was treated properly from drop-off to pick-up. Would gladly return for more service if needed. Highly an Action is stronger than words. Simply put, was treated properly from drop-off to pick-up. Would gladly return for more service if needed. Highly and Strongly recommended... More

Karl is good Manager - Whenever I visit this place he is always there for my every answer I visit this place for last 2 years - nice service love it- Whenever I visit this place he is always there for my every answer I visit this place for last 2 years - nice service love it- More

Fair Oaks Ford-Lincoln Inc always gets 5 stars! I give Fair Oaks service department 5 stars because they are a first-class organization. From simple oil changes to any other service-related issues, I give Fair Oaks service department 5 stars because they are a first-class organization. From simple oil changes to any other service-related issues, I know it will be handled professionally and without additional visits needed. I trust Fair Oaks and their work! More