Fair Oaks Ford - Service Center

Outstanding Service Center After owning many cars during the last fifty two years, the Service Center at Fair Oaks Ford in Naperville is the BEST that I have ever dealt with! Th After owning many cars during the last fifty two years, the Service Center at Fair Oaks Ford in Naperville is the BEST that I have ever dealt with! The staff is very knowledgable, very well trained and extremely customer friendly. My Ford Fusion Hybrid is always ready when promised and I have recommended Fair Oaks Ford to many of my friends and neighbors. More

The Works Rocks!! I love the works package for servicing my 2006 Ford freestyle, they look at everything give you a nice report, so the fluids wash the car and vacuum I love the works package for servicing my 2006 Ford freestyle, they look at everything give you a nice report, so the fluids wash the car and vacuum the inside! Really is a great value, and friendly service !!!! More

Consistent outstanding service! I can always count on the service department to do a thorough check of my car and efficiently take care of any problems. I have trusted them since I I can always count on the service department to do a thorough check of my car and efficiently take care of any problems. I have trusted them since I bought my car there in 2007 with all work and they never have disappointed. More

Excellent Service Great service everytime I bring my car in. Rates are reasonable and work is typically completed fairly quickly. I highly recommend bringing your car Great service everytime I bring my car in. Rates are reasonable and work is typically completed fairly quickly. I highly recommend bringing your car in. More

Excellent, Fast and Affordable Service This was my second visit here. Both times, I was very impressed with service, speed and price. I waited for my vehicle both times when I brought my 20 This was my second visit here. Both times, I was very impressed with service, speed and price. I waited for my vehicle both times when I brought my 2013 Ford Edge. Very prompt and courteous service. They washed my can too, which was nice. I will bring our 2002 Lincoln Continental next time for an inspection and send review for an older vehicle. I highly recommend this dealer. Very trustworthy!! More

Service Department Rip Off I brought my 2002 f250 Super Duty in because the interior blower motor wasn't working. Six hours later, I received a call from the service dept. They I brought my 2002 f250 Super Duty in because the interior blower motor wasn't working. Six hours later, I received a call from the service dept. They informed me that the blower motor and the blower motor resistor needed to be replaced. They told me it would cost $600 because they needed to tear apart the dashboard to replace. I not willingly told them to go ahead and perform the work. I then went to my computer and googled how to replace the blower motor and resistor. To my surprise, the blower motor and resistor are NOT within the dashboard, but on the fire wall in the engine compartment. When I called the service dept. back and told them what I had learned, they said "our technician made a mistake" and they could adjust it down to $420. So, had I not looked into the facts, Fair Oaks Ford would have gladly ripped me off!!! More

Excellent service Went in for normal servicing as well as to have brakes checked. Turned out we needed brakes. Service folks could not have been better to deal - cour Went in for normal servicing as well as to have brakes checked. Turned out we needed brakes. Service folks could not have been better to deal - courteous, helpful, straightforward. Car was serviced promptly and professionally and was ready when they said it would be at the quoted cost. More

Easy, Thorough and Professional My wife and I always take our Ford Fusion to Fair Oaks for service. Their friendly and professional manner make our visit always a pleasure. My wife and I always take our Ford Fusion to Fair Oaks for service. Their friendly and professional manner make our visit always a pleasure. More

Excellent Service - Customer Care at its Finest I always ALWAYS take my car to Fair Oaks' service department for my oil changes. Not only do they do the oil change, but they do a multi-point inspect I always ALWAYS take my car to Fair Oaks' service department for my oil changes. Not only do they do the oil change, but they do a multi-point inspection to check over every part of my car. There was a filter that needed changing, and I didn't have the extra cash on me to get it changed last time. I asked them to make a note, but made a note in my Google calendar just in case they forgot. When I arrived the next time, Carlos asked if I would like them to take care of that without me even prompting the query. They keep my car on the road, and I love the level of customer car provided. They also wash your car and vacuum it out. Incredible value at the usual cost of an oil change. More

Exceptional Customer Service 8/8/15, brought in my 2011 F150 2WD SuperCrew with a reared growl noise on acceleration and cornering. Obviously I was concerned as it was not the ch 8/8/15, brought in my 2011 F150 2WD SuperCrew with a reared growl noise on acceleration and cornering. Obviously I was concerned as it was not the chirping sound of your warn break warning system. Not expecting to get my vehicle in today, Carols Posada, Service Advisor, checked my vehicle and moved me into line for immediate attention. Turned out I had a 'heat shield' come loose. Again Carols clearly explained what it was, what needed to be done and the cost to do it. No drama, no add on maintenance (what I needed ). Clearly a quality organization from Carlos, to Mark S (Service Technician). a little over two hours and my truck was back to me, clean inside and out. Great Service and I am very comfortable recommending them to the rest of my Naperville, IL neighbors. More