Fair Oaks Ford - Service Center

Great customer service Regular oil service and checkup. The service manager did great job selecting the best replacement tires for the 2013 Escape. All done very quickly and Regular oil service and checkup. The service manager did great job selecting the best replacement tires for the 2013 Escape. All done very quickly and staff is very friendly! More

Excellent service department I've been bringing my Ford Crown Victoria to fair oaks since I inherited the car from my late father-in-law. Although the car is somewhat "vintage" an I've been bringing my Ford Crown Victoria to fair oaks since I inherited the car from my late father-in-law. Although the car is somewhat "vintage" and was not purchased from them the Fair Oaks team has treated it like a brand-new new car and has treated me as a valued customer. I have never had a problem with any service they have performed and I am happy to give them my highest recommendation. More

Service and Customer Relationship The staff of this dealership are excellent and very attentive. The service engineer has always provided the appropriate level of advise and service w The staff of this dealership are excellent and very attentive. The service engineer has always provided the appropriate level of advise and service when taking care of my vehicle. Even though it is not the most modern model for vehicle he contines to treat it as though it was his own. Superb customer service More

Always service with good explanation of services The staff are very patient in answering my questions. Prior to major work, they explained in detail what was needed. They are also very polite. The staff are very patient in answering my questions. Prior to major work, they explained in detail what was needed. They are also very polite. More

Oil change and Air Bag Recall The service for the oil change and air bag recall were great. The only issue I had was as a courtesy there is a car wash afterwards and that was poor The service for the oil change and air bag recall were great. The only issue I had was as a courtesy there is a car wash afterwards and that was poorly done. My car looked the same as it went in. More

super service with joe mayer Joe Mayer was excellent in trying to correct a vibration problem on my 2015 Mustang GT-- Joe also had Mark H ride with me to experience the problem I Joe Mayer was excellent in trying to correct a vibration problem on my 2015 Mustang GT-- Joe also had Mark H ride with me to experience the problem I was having--everyone in the sercice dept was very professional--will look forward to future servicing of my new car!! More

Excellent, Professional Service The service department quickly and professionally took care of my automotive needs. They answered and addressed all of the questions and concerns that The service department quickly and professionally took care of my automotive needs. They answered and addressed all of the questions and concerns that I had. I definitely recommend their service department. More

Service I have owned my Ford Expedition for 13 years. Fair Oaks has kept it running with their excellent service. Thank you Fair Oaks in Naperville. I have owned my Ford Expedition for 13 years. Fair Oaks has kept it running with their excellent service. Thank you Fair Oaks in Naperville. More

F150 service Brought my F150 in for service at 8:30, I wanted it back by noon and it was done in less than an hour. great people to deal with. Brought my F150 in for service at 8:30, I wanted it back by noon and it was done in less than an hour. great people to deal with. More

BROUGHT MY CAR IN FOR SERVICE AND DISCOVERED I BAD RADIATOR. Dave in service explained the problem and how long it would take to get the parts. He was able to find me a loaner and got me on my way. He also kep Dave in service explained the problem and how long it would take to get the parts. He was able to find me a loaner and got me on my way. He also kept me informed on the progress of the repair, so I was able to plan my schedule accordingly. Overall a good experience. More