Fair Oaks Chantilly Chrysler Jeep Dodge RAM

We purchased our Durango from this dealership, and have had excellent service ever since! We needed and oil change and quick tune up before a long trip, and naturally went to Fair Oaks Chantilly Dodge, as had excellent service ever since! We needed and oil change and quick tune up before a long trip, and naturally went to Fair Oaks Chantilly Dodge, as we feel this is the only dealership we have been able to trust. Our Durango had been inspected at a local shop only a month earlier, and a serious tire issue was not noticed. Not only did Fair Oaks Dodge give us a great price, but they squeezed us in to get the needed work done before our trip. We pass at least a dozen dealerships on the way to Fair Oaks Chantilly Dodge from our home, but the extra time and miles are worth the great service! More

The purpose of this review is to formally and publicly commend Service Advisor, Barbara Fisk for the excellent customer service she has provided me over the years. Back in 2006 I purchased a new Jeep Com commend Service Advisor, Barbara Fisk for the excellent customer service she has provided me over the years. Back in 2006 I purchased a new Jeep Commander and by 2010 experienced tranmission failure. Needless to say, the relationship that had developed from the intial purchase had quickly deteriorated. Barbara showed empathy and quickly teamed up with her manager Chris C. to provide a reasonable resolution, one I could live with. From that moment, I realized I was not just a number but a valued customer. Although maintenence repairs are more expensive at the dealership, as long as Barabara Fisk is emlpoyed at the Fair Oaks Chrysler Jeep & Dodge they will alway have my business. In todays era where customer service, quality, value, and loyalty have virtually all disappeared. Barbara and Chris C. should be held up as an example for others to try to emulate. It is this teams extraordinary committment to excellence in customer service that motivates them to always go the extra mile. I believe that Barbara & Chris deserves to be congratulated and rewarded for providing quality customer service well beyond my expectations. One last thing, there is a salesman by the name of William Granby who is friendly, courteous, and knowledgable. He puts the icing on the cake. While waiting to have your car serviced, Mr. Granby is always willing to share his love for cars and people without being aggressive or obnoxious. There's something about this guy, he engages you in the most inviting and relaxing way. Thanks guys! Sincerely, Scott Bell More

Our family owns 4 Chryler vehicles, all purchased elsewhere. The service we have received from Fair Oaks has been exceptional and far exceeded that we received at other Chrylser dealerships. The enti elsewhere. The service we have received from Fair Oaks has been exceptional and far exceeded that we received at other Chrylser dealerships. The entire staff is knowledgeable about all Chrysler vehicles and are honest about any "known" glitches in specific models. When our vehicles are serviced there,they have always been done right the first time and if I have a question, they have been more than happy to have me bring the vehicle back in to check things further to my satisfaction. Barbara Fisk has been my "go-to" person for our service needs. When there was a question about a specific transmission repair that was needed, she brought out the service department "tranny expert" to show and explain the problem and discuss all our options with no pressure to perform ANY repairs. Barbara has always been helpful and pleasant and makes us feel like valued customers. The entire service department staff has been professional in all dealings with our family of Chryslers and we wouldn't even think of going elsewhere for service. This is truly a 5-Star Dealership! More

Things are always hit or miss .... I think this dealership really is great compared to most others. A few bad apples every once in a while (I too have had a less-than-patient service advisor on the dealership really is great compared to most others. A few bad apples every once in a while (I too have had a less-than-patient service advisor on the phone [some female], the old parts guy is a bit of a grump). But, there are some folks here that exceed expectations. Bart in sales for example is one of them. He is just the greatest nicest guys (Marvin is a nice fellow too). Chris Morrison, the service manager, is a good-ol car guy. He is the perfect fit for his role, he's fair, knowledgeable, and REALLY CARES about your satisfaction and your business. He'll always do what he can to make things right. And for freakishly anal guys like me who have PERFECT cars, the dealership allows for a pre-inspection (aka walkaround) to make sure you get the car back exactly like you gave it to them. NP with this accommodation. They even have a dedicated guy to do this with you. I have bought 1 car from them and service 2 (quite regularly). I totally recommend these folks. More

This is my third time rating this dealer, and today they get an A+ for recent work on our 10+year Jeep and our newer Dodge. Walt was extremely helpful and friendly both times (although we will continue to get an A+ for recent work on our 10+year Jeep and our newer Dodge. Walt was extremely helpful and friendly both times (although we will continue to nicely decline B&G products) -as were several persons in the parts department. Also, Chris (the Service Manager) went out of his way to help us when he could. I have been keeping my mechanic a secret, as he is that good! His name is Ron and he is the one that diagnosed the mentioned suspension issue that other dealers could not. When we were out of town recently and used another dealer to do a part of a major service on our Dodge, not only were we met with a quote for 4 new tires, but an inability to remove lug-nuts due to diagnosed splitting of the lug-nuts. When we brought it back to FOCJD for the remainder of the service, by the time that Walt went to tell Ron about the other dealer's inability to remove at least one of the tires, Ron had all 4 tires off of the car and ready for rotation. Also, Ron indicated on his inspection sheet that we needed two new tires by winter time - a very different situation than needing 4 new tires immediately as the other dealer had diagnosed. Thank you to Ron, Chris, Walt, and others of FOCJD for continuing to provide great service! More

Absolutely the first time, in the many years of car ownership (during my 42 year old life) in which I felt completely comfortable looking for a new vehicle and trusted the folks with whom I was negotia ownership (during my 42 year old life) in which I felt completely comfortable looking for a new vehicle and trusted the folks with whom I was negotiating this used vehicle purchase. Bonnie Abbott (my sales consultant) really made me feel at ease and I ended up really trusting her during the many hours we spent together working the trade of my vehicle and purchase of our 2010 Dodge Grand Caravan SXT. The entire staff that assisted my deal at Fair Oaks Dodge (Bonnie & Tony & Chris) really made me feel informed, excited about my new purchase and confident they were there to help me every step of the way instead of just wanting to take something from me. Bonnie also spent many hours working with me (and my family) and really provided a great customer experience from start to finish. This was my first purchase from Fair Oaks Dodge and I am looking forward to getting my vehicle's services performed at this location and I will definitely recommend to my friends and family to come here if they want to get a great deal when they are in the market for a new/used vehicle. The vehicles for sale here are heads above the other used vehicle dealers in the area. I would like to say "Thank You" again to the great crew at Fair Oaks Dodge and let them know they are doing everything right in my book! Way To Go!!! More

I have been researching Jeeps for quite some time, and I was planning on going out of state to find a good deal, but a friend referred me to Fair Oaks Jeep, so I decided to check it out first before making was planning on going out of state to find a good deal, but a friend referred me to Fair Oaks Jeep, so I decided to check it out first before making the trip. I'm glad I did. The sales rep who helped me out (J.D. Higginbotham) was incredible. He was very knowledgeable about Jeeps, and he was very friendly. He helped me to pick out the perfect jeep for me, and when it came time to negotiate price, he led with a VERY fair price. I was shocked. In my past experiences buying cars, I am used to haggling down through needless mark up, but not once during my experience here did I feel like I was being sold. The paperwork didn't take too long, and while it was being worked up, J.D was kind enough to give me information on warranty valid upgrades (so I didn't run the risk of voiding it), and even introduced me to forums and sites to get involved in the Jeep community around the area. All in all, I would definitely recommend this place for those of you who are looking for a pleasant car shopping experience. More

I gave this review because everyone was very friendly and helpful. The man in charge of the financing actually took the time to find me a better rate for me. I feel that I got a very good price as I had pr helpful. The man in charge of the financing actually took the time to find me a better rate for me. I feel that I got a very good price as I had previously gone to Carmax. I was also very pleased that I got a full tank of gas! More

First of all I have to say that I am a very particular person when it comes to customer service. I learned from the best- after working at Nordstrom for 6 years. I have to also say that being a service person when it comes to customer service. I learned from the best- after working at Nordstrom for 6 years. I have to also say that being a service provider in the telecom industry has helped me see the other side, as well. I met Chris when he was on the floor as a service manager when the dealer I purchased the vehicle from could not guarantee they could fix my car problem within the weekend (only car..obvious dilemma). This dealer also was an hour away on a Saturday- so not too convenient. In any case, I drove from my work place in Paris, VA- straight down 50, at 6:30 on a Friday night, and Chris and his team took care of me straight away (this is when the service center was opened till midnite-that really sold me)! They are only 25 minutes down the road from my house so definitely very convenient! Chris has earned my trust over the years, and now that he is the manager of the service department (very well deserved), he still never steers me wrong. I am never over sold on services; he makes sure I only pay for what I really need. The other thing I really like is that for the most part, I get the same service technician to work on my car- Rich Hoffman! That's such a bonus because I feel very confident he knows my vehicle. Oh, one last thing, my 2000 JGC Laredo has almost 223k miles- and this dealer keeps it running like a champ! I will be buying a 2011 Jeep and Fair Oaks Jeep Chantilly will be my first stop! This is why I LOVE this dealer! More