Fair Oaks Chantilly Chrysler Jeep Dodge RAM

I dealt with Bonnie after getting an internet price quote for a 2013 Chrysler 300 (base model) from Edmunds.com. My plan was to conduct my new car search entirely via email (to avoid telephone sales pitches for a 2013 Chrysler 300 (base model) from Edmunds.com. My plan was to conduct my new car search entirely via email (to avoid telephone sales pitches or showroom hard sells) until I got things down to the last 2 or 3 "surviving" sales reps, at which time I would call them to re-verify their bottom-line "walk-out-the-door" prices before I visited a showroom to close the deal. Bonnie met my every request for detailed information (solely via email) throughout the week-long process. She was extremely responsive, honest, and professional and the ONLY reason she didn't wind up selling me the car was because she would have had to have a car transferred to Fair Oaks while my #2 option at another dealership actually had the car I wanted on his lot ready for sale. I VERY MUCH appreciate the hard work Bonnie did for me. I consider the entire process to have been an excellent experience, and I wish the sale could have gone her way. That said, both my wife and I now own Chrysler vehicles (my wife has bought 3 vans - two Dodge Caravans and her current 2008 Chrysler Town & Country van) and when we next begin the process of buying a new car, we will certainly get back with Bonnie to explore the possibilities. More

So my wife and I had been shopping for quite a while in the DC area. Dealer after dealer, lot after lot. Tons of interaction, most marginal, some very poor. We had just left from what I considered a rat the DC area. Dealer after dealer, lot after lot. Tons of interaction, most marginal, some very poor. We had just left from what I considered a rather poor experience earlier that day. Browsing the Fair Oaks website from home I ran across a great find that same day, late afternoon on the Saturday before Christmas. They were an hour and a half away so I called for information, asking some questions usually not asked or answer by phone explaining that I didn't want to drive 1.5 hours for nothing. I was greeted on the phone by Bonnie who was extremely friendly, and very helpful throughout the whole process. She answered my questions by phone without hesitation, even the odd ones. Even researched one and called me back. Once I arrived at the lot, near closing time that Saturday, I was met by Thadius who stayed until well after closing. We looked at the vehicle, researched questions, talked, worked on paperwork. At no time was I rushed or felt like I was a burden. His service was spectacular. Soon after I was whisked away to Chris, who had stayed late as well, to look at financing. True to Bonnie and Thadius his service was wonderful as well. Fun, knowledgeable, and no pressure. I felt at ease and was not rushed even though it was after closing. Due to personal reasons I had to return on Sunday to take delivery. Thadius, who had the day off, came in anyway to see me off and deliver the vehicle. Something he didn't have to do... the sale was made. It was great to have him take that time out of his day to meet my wife and get everything turned over and completed. Something I did not ask for... but happily received as the red bow on a great experience. Throughout my process with Fair Oaks I felt totally at ease, not pressured, and like I was with friends. I was very much a valued customer and I would not hesitate to purchase from Fair Oaks again in the future. More

Service was wonderful. Sales staff was courteous, knowledgeable and professional. Will recommend to all my friends and family. Will use dealer to purchase in the future. knowledgeable and professional. Will recommend to all my friends and family. Will use dealer to purchase in the future. More

i was picked up from dulles airport by the dealer and from that time forward was made to feel like a queen until the end of my transaction. the associates that i dealt with were very pleasant and very ac from that time forward was made to feel like a queen until the end of my transaction. the associates that i dealt with were very pleasant and very accommodating More

Everyone I worked with was top notch! Tom was great, and they were very upfront with all the numbers. I would definetly recommend this dealership. they were very upfront with all the numbers. I would definetly recommend this dealership. More

I had spent time online trying to determine which local car agency had the best selection of the 2012 Jeep Liberty and decided to try Fair Oaks Chantilly Chrysler Jeep Dodge. I was nervous about purchasin car agency had the best selection of the 2012 Jeep Liberty and decided to try Fair Oaks Chantilly Chrysler Jeep Dodge. I was nervous about purchasing a new car because past experiences at other agencies had not been pleasant. I was really impressed with my experience here. I never felt pressure to buy and William Granby was very friendly, knowledgeable and funny! He made sure I always felt okay and was very attentive to exactly what I was looking for in a new car. He went out of his way to try and get the price of the car I chose down to what I wanted to pay. Chris in finance also went out of his way to help get the APR down as well. I was thrilled with my experience here, I am thrilled with my new Jeep, and I will definately recommend this agency to others. More

Had a great experience. Was treated with respect even though I am a younger buyer(25). Everyone was very friendly, patient and helpful in my car buying experience at this dealership. They worked with me though I am a younger buyer(25). Everyone was very friendly, patient and helpful in my car buying experience at this dealership. They worked with me to find a jeep I wanted even though it was not on their lot, and had it there within an hour for me to test drive and buy. More

Bottom line you want a sale manager you can trust that will stand behind his word call Marvin Rivera. I can honestly say he is far from a standard used car saleman. will stand behind his word call Marvin Rivera. I can honestly say he is far from a standard used car saleman. More

Until now have always hated to buy from a dealer. The sales people usually don't know the product and just start the sales process before you get to talk to the manager to negotiate price. NOT the case w sales people usually don't know the product and just start the sales process before you get to talk to the manager to negotiate price. NOT the case with Sony Pierre he knows his cars, inventory and is a joy to work with. The dealership on a whole is very friendly and helpful. They make the paperwork process easier than most. Fair Oaks makes you feel like a valued customer not just a quick large price tag sale. We would not have bought the Jeep from Fair Oaks if not for two previous visits there and great/ helpful service from Sony Pierre. Great Job Sony. We will send friends your way. Thanks More

We came in for service and left buying a new truck. We had a great experience and received a great deal for our trade and the new Ram truck. Granby was just as funny and helpful as he was four months ago had a great experience and received a great deal for our trade and the new Ram truck. Granby was just as funny and helpful as he was four months ago when we purchased our first truck from this dealership. He went out of his way to get us the rebates we deserved and the prices we were looking for. Everyone at the dealership was very courtious and helpful and didn't give us a typical sales pitch. They were very up front with all of the information involved with the purchase of our truck and our trade. I found the experience to be very rewarding for the second time - no hassels or smokescreens just straight up facts. The financing process took very little time and Virginia was very helpful in making decisions and offering incentives for all aspects of the transactions. I would definately use this dealership in the futre and recommend them to all who may be looking for a good dealership. More