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Fair Oaks Chantilly Chrysler Jeep Dodge RAM
Chantilly, VA
735 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 19, 2013
Carlton Calloway and Tony Nardelli and all of the staff at Fair Oaks Chantilly Chrysler Jeep Dodge provided an exceptional Jeep buying experience. Not only were they friendly and personable but they provid at Fair Oaks Chantilly Chrysler Jeep Dodge provided an exceptional Jeep buying experience. Not only were they friendly and personable but they provided a no pressure atmosphere during our buying experience. They were accommodating to our requests and provided five star service. We are proud new owners of a 2014 Jeep Grand Cherokee Overland and are looking forward to the years of joy to come with our new Jeep. More
by eandcalexander
Employees Worked With
Carlton Calloway
March 14, 2013
I drove 4 hours just to get a car from this dealership, and it was an amazing experience. The car transaction was incredibly easy, and I would recommend it to anyone who asked me. Once I got my car back ho and it was an amazing experience. The car transaction was incredibly easy, and I would recommend it to anyone who asked me. Once I got my car back home, I noticed it was vibrating loudly and was shaking the entire car when driving at high speeds. I called Joe, and he asked me to bring the car back. They gave me another car to drive for 2-3 weeks, and then even got a worker at the dealership to drive my car all the way back to me since they were so sorry that I received it in that shape. I would ABSOLUTELY RECOMMEND this dealership for an easy, friendly, and fantastic transaction. Thanks a ton, Joe!! More
by alexc
March 05, 2013
Had a great experience with Carlton. This was the first time I bought a new car and didn't feel like I had to haggle to get a deal. In fact, Carlton and his team kept coming back to my wife and I with "mor time I bought a new car and didn't feel like I had to haggle to get a deal. In fact, Carlton and his team kept coming back to my wife and I with "more great news" i.e. they found us a lower APR, got us more for our trade in than on KBB etc etc. Carlton was extremely friendly and best of all, wasn't pushy. I wanted a night to think it over and didn't have to run for the door to dodge "one last sales pitch". I would recommend him to any of my friends looking to purchase a Jeep! More
by jkrew
Employees Worked With
Carlton Calloway
February 28, 2013
I've bought many new cars over the years and can say with confidence that Sony Pierre and Tony Nardelli are among the best sales representatives in the car business. They were both highly experienced an with confidence that Sony Pierre and Tony Nardelli are among the best sales representatives in the car business. They were both highly experienced and consummate professionals, with strong communication skills and deep product knowledge. Sony worked very hard to meet my VERY specific requirements for a new car. What really sets Sony and Tony apart are their customer focus. They succeeded with us because they were highly respectful, patient, and attentive to our needs. Our experience at the dealership was as efficient and pleasant as any new car purchase can be, largely due to Sony and Tony. We had little intention of buying a new car yet, but when the repair costs for our 3 year old BMW started mounting, we decided it was time for a new car. We went to the dealership expecting the usual haggling that goes with purchasing a new car. From the very start, Bonnie was very instumental in starting the process and getting us in the door with her kind demeanor and straight forward pricing. We had called ahead about a specific vehicle in the dealer's inventory, and fortunately, Bonnie introduced us to Sony Pierre. When we arrived, Sony directed us straight to the vehicle that we had inquired about, ready to give us a demonstration. Sony made himself available and carefully listened to what our needs were. He worked with us to find the car most suitable for our needs, and wants. We went through a number of cars. He was honest, giving his opinion as it pertained to our requirements. Sony never rushed us or made us feel as if we were being forced into a sale. He was professional, and extremely detailed oriented. It is quite obvious that he knows his Jeeps both inside and out. My husband and I were definitely at odds about which model to buy, but Sony and Tony were able to impart their knowledge on us, and also suggested that we take a Wrangler to "test" overnight. My husband was able to take the car home and instantly fell in love. Once we found the car that met all of our needs, Tony, the General Manager, was low key and respectful when we discussed pricing our trade-in and the new car. At no time did he resort to high-pressure or a sales pitch.He helped us work with the numbers and arrive at a fair discount. Tony followed up with us after the purchase to make sure that everything was OK, and to find out if I needed any help with any of the technology. It felt like we were just inducted into a "family" of Jeep owners, not just another sell. It is because of Sony and Tony and the great service that we received that we would recommend Fair Oaks Jeep to anyone interested in purchasing a new car. More
by TriciaDan
Employees Worked With
Bonnie Abbott, Sony Pierre, Marvin Rivera
February 28, 2013
Tony N. Shaban took great care of me, and were very knowledgable about the transaction to help add confidence to my purchase. I would highly recommend these guys and wouldn't hesitate to do business w knowledgable about the transaction to help add confidence to my purchase. I would highly recommend these guys and wouldn't hesitate to do business with them in the future! More
by Rogeryelvington01
Employees Worked With
Tony N. Shaban took great care of me, and were very knowledgable about the transaction to help add confidence to my purchase. I would highly recommend these guys and wouldn't hesitate to do business with them in the future!, Shaban Ghannam
February 04, 2013
Had a great experience buying my new Jeep Grand Cherokee with both Sony and Tony. Both of them were most friendly and I had a great experience doing business here. I highly recommend this dealership to fu with both Sony and Tony. Both of them were most friendly and I had a great experience doing business here. I highly recommend this dealership to future buyers. More
by mw35011
Employees Worked With
Sony pierre and Tony - new car sales manager
February 03, 2013
Unbelievable liars! Multiple trips for the same repair, dealership make up excuses to charge twice for same repair. Will not stand behind repairs. DO NOT TAKE YOUR VEHICLE HERE! MIGHT AS WELL BE A HOLD UP dealership make up excuses to charge twice for same repair. Will not stand behind repairs. DO NOT TAKE YOUR VEHICLE HERE! MIGHT AS WELL BE A HOLD UP WHEN YOU PAY FOR YOUR REPAIRS!DO NOT TAKE YOUR VEHICLE HERE! More
by Giggster
Employees Worked With
SERVICE DEPARTMENT RIPOFF EXPERTS!
January 30, 2013
I came to the dealership for repairs to my 2002 Sebring and after recieving a high repair bill, I was suprised that the Service Manager Tom was willing to work with me to find some middle ground. I ended and after recieving a high repair bill, I was suprised that the Service Manager Tom was willing to work with me to find some middle ground. I ended up buying a new car, too. William Granby is a great salesman and was very knowledgeable and respectful during the sale. I would buy another car at Fair Oaks because I felt that they were willing to find the best deal for me. More
by zentz
Employees Worked With
William Granby, Tony Nardelli, and Service Manager Tom
January 20, 2013
It is really important that your sales person be knowledgeable about the vehicle they are selling. I'd say about half of what came out of the person's mouth was accurate. They also made a huge num knowledgeable about the vehicle they are selling. I'd say about half of what came out of the person's mouth was accurate. They also made a huge number of assumptions about what we did or didn't want. For example one particular feature was "too complicated" and actually it's exactly what we were there looking for. I'd say the biggest overall disappointment was that no one did their homework prior to us coming into the dealership. We had already let them know exactly what we were looking for and were ready to buy. Turns out that they couldn't even order what we wanted. Five minutes on the computer would have told them that and saved us a trip. Also we asked to work with the specific person and not only did she not remember talking to us but she immediately passed us off to someone else. We wound up going to another dealership (Farrish) and had a completely different experience. $44,000 later we're only sorry we didn't go to Farrish first. More
by arcticwolf
Employees Worked With
Prefer Not to Say
January 14, 2013
From the moment we pulled up to the dealership to check out the 2012 Jeep Liberty's we were greeted by and incredibly friendly salesman, Sony Pierre. After Sony showed us what we were looking for, we also out the 2012 Jeep Liberty's we were greeted by and incredibly friendly salesman, Sony Pierre. After Sony showed us what we were looking for, we also found out a friend, Mike Tatum, was a manager at this location. Sony and Mike made sure that the entire stressful experience of buying a new car was as painless and enjoyable as possible, from the moment we test drove all the way until we signed the paper work with Virginia. My boyfriend and I could not be more pleased with the quality of service, and of course with our new Jeep Liberty. Thank you to all that were involved! More
by tlmccabe
Employees Worked With
Sony Pierre & Mike Tatum
